Key Operational Characteristics and Functionalities of a State-of-the-Art Patient Scheduling System: A Workshop

Type: Stand Alone Workshop
Topics: Health Services, Coverage, and Access, Military and Veterans Health, Quality and Patient Safety
Boards: Board on Health Care Services, Computer Science and Telecommunications Board

Activity Description

 An ad hoc planning committee planned and hosted a 1.5-day public workshop to facilitate a discussion focused on the key operational characteristics and functionalities of a state-of-the-art patient scheduling system.

The meeting featured invited presentations and discussions on topics that included:

Evolving technologies for patient scheduling, including online scheduling and mobile apps;

Essential functions for timely and coordinated scheduling, and how to phase requirements and implementation;

The unique aspects of scheduling patients within the VA Healthcare System administered by the Veterans Health Administration (VHA);

Interoperability needs for scheduling interfaces with non-VA health care organizations and in different care settings, including telehealth visits;

User experience, especially for serving a user population with diverse technology literacy and capabilities;
Lessons learned from designing and deploying scheduling systems currently used by large health care systems, including standards and evidence-based practices;

Potential opportunities to optimize scheduling technologies and procedures for VHA.

The planning committee developed the agenda, selected and invited subject matter experts and discussants, and moderated the discussions. Proceedings in brief of the presentations and discussions at the workshop will be prepared by a designated rapporteur in accordance with institutional guidelines.


Speakers, Moderators, and Panelists:

Lisa Arfons, Louis Stokes Cleveland VAMC

Adrian Atizado, Disabled American Veterans (DAV)

David Au, U.S. Department of Veterans Affairs

Sagnik Bhattacharya, PatientPing

Sean Bina, Epic

Carolyn Clancy, Veterans Health Administration

Robert Cothren, California Association of Health Information Exchanges

Spencer Cross, Change Healthcare

Jane F. Fogg, Atrius Health

Graham Gardner, Kyruus, Inc.

Don Goldmann, Institute for Healthcare Improvement

John Halamka, Harvard Medical School

Leonie Heyworth, Telehealth

Desiree Hill, Office of Veterans Access to Care “Field Support” Veterans Affairs Central Office

William Hu, Emory University School of Medicine

Oliver Kharraz, Zocdoc

Joe Kimura, Atrius Health

Susan R. Kirsh, Veterans Health Administration

Kenneth W. Kizer, Institute for Population Health Improvement

Eva K. Lee, NSF-Whitaker Center for Operations Research in Medicine and Healthcare

Steven L. Lieberman, Veterans Health Administration

Mark Murray, Mark Murray & Associates, LLC

Mia Powers-Higgins, Office of Veterans Access to Care, U.S. Department of Veterans Affairs

Christopher J. Ross, Mayo Clinic

M. Christopher Saslo, U.S. Department of Veterans Affairs

Clifford Smith, U.S. Department of Veterans Affairs

Kellianne Thayer, Atrius Health

Isaac Vetter, Epic

Rachel Weber, Independent Consultant

Chunhua Weng, Columbia University

Adeel Yang, Medumo, Inc.


For more information

Previous Meetings for this Activity