Engineering Optimal Health Care Scheduling: A Public Workshop

When: November 21, 2014 (8:30 AM Eastern)
Where: National Academy of Sciences Building (Lecture Room) • 2101 Constitution Avenue, NW, Washington, DC 20418

Topics Health Services, Coverage, and Access, Quality and Patient Safety, Military and Veterans Health
Activity: Committee on Optimizing Scheduling in Health Care
Board: HMD Executive Office

A workshop will be convened by the Institute of Medicine and the Committee on Optimizing Scheduling in Health Care to explore appropriate access standards for the triage and scheduling of health care services for ambulatory and rehabilitative care settings, to best match the acuity and nature of patient conditions. Workshop discussion will inform the Committee on the evidence of best practices, experiences with acuity-specific standards, and issues to be considered in applying the standards under various circumstances.

The goals of the November 21 workshop are:

1. Current profile. Identify and better understand the current practices and standards in appointment scheduling, and reasons for variation.
2. Engineering models. Consider optimization strategies and experiences in health care and other industries.
3. Patient expectations. Discuss the role of patients and family as catalysts for achieving operational excellence in health care.
4. Opportunities and Strategies. Identify a disciplined structure for change and a strategic and scalable approach to continuous improvement.

Please contact Elizabeth Johnston regarding attendance.

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