Key Operational Characteristics and Functionalities of a State-of-the-Art Patient Scheduling System Proceedings of a Workshop—in Brief


Note: Proceedings contain the opinion of the presenters, but do NOT reflect the conclusions of the Health and Medicine Division or the National Academies. Learn more about the differences between Reports and Proceedings.

In May 2019, the National Academies of Sciences, Engineering, and Medicine held a workshop focused on the key oper­ational characteristics and functionalities of a state-of-the-art patient scheduling system. The workshop featured invited presenta­tions and discussions on evolving technologies for patient scheduling; essential functions for timely and coordinated scheduling; how to phase in requirements and implementation; the unique aspects of scheduling patients within the U.S. Department of Veterans Affairs (VA) Healthcare System administered by the Veterans Health Administration (VHA); interoper­ability needs for scheduling interfaces with non-VA health care organizations and in different care settings; user experience, especially for a user population with diverse technology literacy and capabilities; lessons learned from designing and deploying scheduling systems currently used by large health care systems; and potential opportunities for optimizing scheduling tech­nologies and procedures in the VHA. This publication summarizes the presentations and discussions from the workshop.