Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions.
The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques.
Supplementary to the report is Appendices A through L.
242 pages
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ISBN Ebook: 0-309-09422-4
DOI:
https://doi.org/10.17226/26444
National Academies of Sciences, Engineering, and Medicine. 2021. Guidebook on Conducting Airport User Surveys and Other Customer Research. Washington, DC: The National Academies Press.
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The deployment of telecommunication systems, management of networks, and dealings with telecommunication or information service providers, airlines, other tenants, concessionaires, and passengers create multiple legal issues for airport operators.
The Airport Cooperative Highway Research Program's ACRP Legal Research Digest 43: Legal Considerations for Telecommunications at Airports examines federal requirements for various aspects of telecommunications at airports, including both current issues and those implicated by emerging trends.
36 pages
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ISBN Paperback: 0-309-67432-8
ISBN Ebook: 0-309-71405-2
DOI:
https://doi.org/10.17226/26366
National Academies of Sciences, Engineering, and Medicine. 2021. Legal Considerations for Telecommunications at Airports. Washington, DC: The National Academies Press.
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Biometrics is one of the most powerful, but misunderstood technologies used at airports today. The ability to increase the speed of individual processes, as well as offer a touch-free experience throughout an entire journey is a revolution that is decades in the making.
The TRB Airport Cooperative Research Program's ACRP Research Report 233: Airport Biometrics: A Primer is designed to help aviation stakeholders, especially airport operators, to understand the range of issues and choices available when considering, and deciding on, a scalable and effective set of solutions using biometrics. These solutions may serve as a platform to accommodate growth as well as addressing the near-term focus regarding safe operations during the COVID-19 pandemic.
248 pages
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ISBN Paperback: 0-309-67430-1
ISBN Ebook: 0-309-49813-9
DOI:
https://doi.org/10.17226/26180
National Academies of Sciences, Engineering, and Medicine. 2021. Airport Biometrics: A Primer. Washington, DC: The National Academies Press.
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Airports worldwide are setting aggressive zero- or low-emissions targets. To meet these targets, airports are deploying new strategies, adopting innovative financing mechanisms, and harnessing the collective influence of voluntary emissions and reporting programs. In tandem, new and affordable zero- or low-emissions technologies are rapidly becoming available at airports.
The TRB Airport Cooperative Research Program's ACRP Research Report 220: Guidebook for Developing a Zero- or Low-Emissions Roadmap at Airports covers all steps of roadmap development, from start to finish, using conceptual diagrams, examples, best practices, and links to external tools and resources. While the main focus of this guidebook is airport‐controlled greenhouse gas (GHG) emissions, it provides discussion about airport‐influenced emissions from airlines, concessionaires, and passengers.
Whereas other guidebooks and reference material provide airports with information on emissions mitigation and management (for example, the Federal Aviation Administration's Airport Carbon Emissions Reduction, ACRP Report 11: Guidebook on Preparing Airport Greenhouse Gas Emissions Inventories, and the Airport Council International's Guidance Manual: Airport Greenhouse Gas Emissions Management), this guidebook articulates steps for creating an airport‐specific emissions roadmap.
104 pages
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ISBN Ebook: 0-309-67169-8
DOI:
https://doi.org/10.17226/25677
National Academies of Sciences, Engineering, and Medicine. 2021. Guidebook for Developing a Zero- or Low-Emissions Roadmap at Airports. Washington, DC: The National Academies Press.
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Proper maintenance and repair of concrete airfield pavements is critical to the longevity of these pavements and their ability to safely support airport operations over their design life. However, these activities can be costly and operationally disruptive.
The TRB Airport Cooperative Research Program's ACRP Research Report 234: Rapid Slab Repair and Replacement of Airfield Concrete Pavement is designed to assist airport personnel and engineering consultants in selecting and executing rapid slab repair and replacement (RSRR) projects and to provide relevant information for airport maintenance personnel performing RSRR work.
134 pages
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ISBN Ebook: 0-309-67417-4
DOI:
https://doi.org/10.17226/26322
National Academies of Sciences, Engineering, and Medicine. 2021. Rapid Slab Repair and Replacement of Airfield Concrete Pavement. Washington, DC: The National Academies Press.
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TRB's Airport Cooperative Research Program (ACRP) Report 51: Risk Assessment Method to Support Modification of Airfield Separation Standards is intended to be used to support requests for modification of standards in those circumstances where the design criteria for separations between taxiways/taxilanes and other taxiways/taxilanes and fixed or movable objects as well as separations between taxiways and runways cannot be met.
The following appendices, included in the pdf and print version of the report, will be helpful in understanding the methodology.
Other report appendices, which are available online only, provide detail and information on the development of the methodology.
In addition, the project developed a
PowerPoint presentationthat may be useful for introducing and explaining the methodology to stakeholders.
In July 2021, an errata was posted for this publication: In Table 7 on page 25, the LDVO coefficient was changed from -3.088 to -13.088. The online version of the report has been corrected.
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ISBN Paperback: 0-309-21332-0
ISBN Ebook: 0-309-28135-0
DOI:
https://doi.org/10.17226/14501
National Academies of Sciences, Engineering, and Medicine. 2011. Risk Assessment Method to Support Modification of Airfield Separation Standards. Washington, DC: The National Academies Press.
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Today's airports have become much more than transportation hubs. They are increasingly becoming places where people dine, shop, relax, work, and interact. This expanded role comes with challenges as airports try to understand and address the needs of their diverse customer base.
The TRB Airport Cooperative Research Program's ACRP Research Report 231: Evaluating the Traveler's Perspective to Improve the Airport Customer Experience presents information and tools to better understand the traveler's perspective of the airport journey and how airports might respond to the evolving needs of their travelers.
Supplemental materials to the report include an executive summary, a multimedia tool that provides visuals to support the findings, and Appendices C through F (which include a social media and media analysis toolkit, a review of creative benchmarking, a sample data summary table for creative benchmarking, and a listing of social media and media analysis resources and guides).
In July 2021, an errata was issued for ACRP Research Report 231.
196 pages
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ISBN Ebook: 0-309-67402-6
DOI:
https://doi.org/10.17226/26222
National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
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As technology evolves, airports and their partners collect more data from passengers, employees, tenants, concessionaires, airlines, and others. This data is used in many ways, including for facility management, security, ground transportation, marketing, understanding passenger preferences, and enhancing the travel experience.
The TRB Airport Cooperative Research Program's ACRP Legal Research Digest 42: Legal Implications of Data Collection at Airports provides a survey of applicable law; considerations for the collection and safekeeping of data; and a review of the issues that arise related to data collection among airports, their tenants, and other users. It also offers an understanding of the expansion in law around data collection and use.
80 pages
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ISBN Paperback: 0-309-67398-4
ISBN Ebook: 0-309-68151-0
DOI:
https://doi.org/10.17226/26207
National Academies of Sciences, Engineering, and Medicine. 2021. Legal Implications of Data Collection at Airports. Washington, DC: The National Academies Press.
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The airport environment is facing a shortage of individuals who can lead, guide, manage, and carry out airport-centric initiatives to support the aviation industry.
The TRB Airport Cooperative Research Program's ACRP Research Report 232: Playbook for Cultivating Talent in the Airport Environment provides inspiring, proven, and readily implementable techniques for airport leaders and managers to use to enhance talent cultivation and knowledge transfer within airport organizations.
Supplemental to the report is a presentation.
106 pages
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ISBN Paperback: 0-309-67396-8
ISBN Ebook: 0-309-49417-6
DOI:
https://doi.org/10.17226/26178
National Academies of Sciences, Engineering, and Medicine. 2021. Playbook for Cultivating Talent in the Airport Environment. Washington, DC: The National Academies Press.
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Awareness of the vulnerability of the country's existing electrical system has increased with the frequency of short-term blackouts and long-term utility outages. Power outages impact airport operations by causing flight delays, extended layovers, disruptions in cargo operations, loss of revenue, and limitations in airports' ability to provide emergency support.
The TRB Airport Cooperative Research Program's ACRP Research Report 228: Airport Microgrid Implementation Toolkit addresses site-specific criteria for airports of all types and sizes.
Associated with this report is ACRP WebResource 19: Airport Microgrid Implementation Tools, a suite of reference materials that can be used to obtain an analysis and determine feasibility of a microgrid for specified airports.
100 pages
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ISBN Ebook: 0-309-67384-4
DOI:
https://doi.org/10.17226/26165
National Academies of Sciences, Engineering, and Medicine. 2021. Airport Microgrid Implementation Toolkit. Washington, DC: The National Academies Press.
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A public-private partnership (P3) can be a dynamic tool to help infrastructure owners achieve a range of objectives on projects, such as incorporating lifecycle project costs into decision-making, benefiting from innovation in design and construction techniques, or sharing certain performance risks.
The TRB Airport Cooperative Research Program's ACRP Research Report 227: Evaluating and Implementing Airport Privatization and Public-Private Partnerships expands upon research presented in ACRP Report 66: Considering and Evaluating Airport Privatization.
Supplemental materials to the report include a Comparative Deal Matrix database, a website for the P3 Readiness Assessment, and a presentation that communicates research findings to key technical and non-technical industry stakeholders.
190 pages
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ISBN Paperback: 0-309-67387-9
ISBN Ebook: 0-309-72793-6
DOI:
https://doi.org/10.17226/26179
National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating and Implementing Airport Privatization and Public-Private Partnerships. Washington, DC: The National Academies Press.
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Federal Aviation Administration (FAA) regulations require the licensing of spaceports and launch vehicles, which includes the assessment of environmental impacts.
The TRB Airport Cooperative Research Program's ACRP Web-Only Document 51: Commercial Space Vehicle Emissions Modeling presents a user-friendly tool for practitioners to estimate the emissions associated with commercial space vehicle activity.
Supplementary materials to the document include an Emissions Example Information & Users Guide, the RUMBLE application, and a RUMBLE User Guide.
107 pages
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ISBN Ebook: 0-309-46895-7
DOI:
https://doi.org/10.17226/26142
National Academies of Sciences, Engineering, and Medicine. 2021. Commercial Space Vehicle Emissions Modeling. Washington, DC: The National Academies Press.
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Airports and their support industries have changed significantly over the past several decades. It is imperative that academic programs continue to evolve with these changes to better prepare the next generation of airport industry professionals.
The TRB Airport Cooperative Research Program's ACRP Research Report 230: Enhancing Academic Programs to Prepare Future Airport Industry Professionals provides guidance to assist academia in preparing graduates for careers as airport industry professionals.
A supplemental presentation is available.
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ISBN Paperback: 0-309-46570-2
ISBN Ebook: 0-309-46571-0
DOI:
https://doi.org/10.17226/26140
National Academies of Sciences, Engineering, and Medicine. 2021. Enhancing Academic Programs to Prepare Future Airport Industry Professionals. Washington, DC: The National Academies Press.
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Airport collaborative decision making (ACDM) is a process in which the stakeholders of operations—airport operators, the air traffic control tower staff, flight operators, ground handlers, fixed-base operators, and others—share information to improve policies, planning, real-time coordination, and decisions regarding operations.
The TRB Airport Cooperative Research Program's ACRP Research Report 229: Airport Collaborative Decision Making (ACDM) to Manage Adverse Conditions proposes a step-by-step approach to achieve ACDM implementation, supported by templates and a workbook, to involve stakeholders, define common goals and objectives, appoint leadership for the initiative, tailor a vision that serves the local needs, and develop a roadmap of successful projects delivering practical improvements.
Of the airports surveyed as part of this project, 67 percent do not hold regular meetings with the flight operators. Interviews with staff at individual airports show a lack of real-time coordination between the stakeholders. However, nearly all the survey participants responded affirmatively that they would consider holding such meetings to improve collaboration because it is commonly understood that more cooperation can help address local issues and improve overall efficiency.
Supplemental materials to the report include a presentation with an overview of ACDM, a toolbox that provides guidance and resources for implementing ACDM, and a text file that contains the steps for opening the toolbox and other materials.
64 pages
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ISBN Paperback: 0-309-67380-1
ISBN Ebook: 0-309-36719-0
DOI:
https://doi.org/10.17226/26090
National Academies of Sciences, Engineering, and Medicine. 2021. Airport Collaborative Decision Making (ACDM) to Manage Adverse Conditions. Washington, DC: The National Academies Press.
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Ongoing and emerging shifts in customer ground access behavior, resulting from the growing use of transportation network companies (TNCs) and the eventual adoption of emerging technologies, are posing a significant challenge to the reliance of airports on parking revenue.
The TRB Airport Cooperative Research Program's ACRP Research Report 225: Rethinking Airport Parking Facilities to Protect and Enhance Non-Aeronautical Revenue is a guidance document that identifies near-term and long-term solutions to help airports of all types and sizes repurpose, renovate, or redevelop their parking facilities to address the loss of revenue from airport parking and other ground transportation services.
146 pages
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ISBN Paperback: 0-309-67375-5
ISBN Ebook: 0-309-36764-6
DOI:
https://doi.org/10.17226/26091
National Academies of Sciences, Engineering, and Medicine. 2021. Rethinking Airport Parking Facilities to Protect and Enhance Non-Aeronautical Revenue. Washington, DC: The National Academies Press.
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Airport attorneys spend considerable time drafting and negotiating airport contracts that involve specialized legal and business issues. Some are general commercial issues, while others are unique to airports. As governmental entities, airports are subject to a variety of governmental law principles that can affect their contracts for commercial services.
The TRB Airport Cooperative Research Program's ACRP Legal Research Digest 41: Legal Issues Relating to Airport Commercial Contracts complements other ACRP publications that deal with other legal aspects of airport operations and provides a general overview of the types of agreements airports use and includes other government law principles that also can affect government contracts for commercial services.
32 pages
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ISBN Paperback: 0-309-67378-X
ISBN Ebook: 0-309-31158-6
DOI:
https://doi.org/10.17226/26083
National Academies of Sciences, Engineering, and Medicine. 2021. Legal Issues Relating to Airport Commercial Contracts. Washington, DC: The National Academies Press.
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An airport emergency plan (AEP) is meant to support airports in defining roles and responsibilities of stakeholders during emergencies, identifying specific threats that could affect airports, and establishing communication protocols for the airport community.
The TRB Airport Cooperative Research Program's ACRP Synthesis 115: Practices in Airport Emergency Plans gathers relevant data specific to AEP practices that can effectively be applied to other airports, including general aviation airports, whether required to maintain an AEP or not.
168 pages
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ISBN Paperback: 0-309-67376-3
ISBN Ebook: 0-309-30126-2
DOI:
https://doi.org/10.17226/26077
National Academies of Sciences, Engineering, and Medicine. 2021. Practices in Airport Emergency Plans. Washington, DC: The National Academies Press.
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Customer satisfaction has become one of the primary drivers for the success of an airport, and restrooms and ancillary facilities often provide the first and last impression of a destination. The real challenge for airports is to provide restrooms with enough space for people to move around in and offer secure, clean, and dry places for their belongings.
The TRB Airport Cooperative Research Program's ACRP Research Report 226: Planning and Design of Airport Terminal Restrooms and Ancillary Spaces provides a thoughtful, step-by-step process to help airport industry practitioners plan, design, and implement terminal restroom and other ancillary amenity projects. It is an updated and expanded version of ACRP Report 130: Guidebook for Airport Terminal Restroom Planning and Design and reflects the latest thinking in this quickly evolving topic.
Supplemental materials to the report include:
Appendix A: Component Comparison Matrix
Appendix B: Existing Restroom Evaluation Forms
Appendix C.1: Case Studies—Restrooms
Appendix C.2: Case Studies—Amenities
Appendix D.1: Stakeholder Outreach—Restrooms
Appendix D.2: Stakeholder Outreach—Amenities
Appendix E: Surveys
Appendix F: Restroom Design Guidelines/Standards Sample
Appendix G: Restroom Standard Operating Procedures Sample
Appendix H: Bibliography
Appendix I: Glossary
Tables 4-1 & 4-2 Worksheets
Table 4-3 Worksheet
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ISBN Paperback: 0-309-67364-X
ISBN Ebook: 0-309-21984-1
DOI:
https://doi.org/10.17226/26064
National Academies of Sciences, Engineering, and Medicine. 2021. Planning and Design of Airport Terminal Restrooms and Ancillary Spaces. Washington, DC: The National Academies Press.
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