Evaluating the Traveler's Perspective to Improve the Airport Customer Experience (2021)
Chapter: Chapter 2 - Guide to the Traveler s Airport Journey
Unfortunately, this book can't be printed from the OpenBook.
If you need to print pages from this book, we recommend
downloading it as a PDF.
Visit NAP.edu/10766 to get more information about this book, to buy it in print, or to download it as a free PDF.
Visit NAP.edu/10766 to get more information about this book, to buy it in print, or to download it as a free PDF.
Previous Chapter:
Chapter 1 - Introduction
Next Chapter: Chapter 3 - Departure Journey
Page
7
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
8
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
9
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
10
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
11
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
12
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
13
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
14
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
15
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
16
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
17
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
18
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
19
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
20
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
21
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
22
Share
Suggested Citation:
"Chapter 2 - Guide to the Traveler s Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Subscribe to Email from the National Academies
Keep up with all of the activities, publications, and events by subscribing to free updates by email.