Evaluating the Traveler's Perspective to Improve the Airport Customer Experience (2021)
Chapter: Chapter 6 - Measuring the Customer Experience
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Previous Chapter:
Chapter 5 - Factors Affecting the Overall Airport Journey
Next Chapter: Chapter 7 - Application of Findings
Page
141
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Suggested Citation:
"Chapter 6 - Measuring the Customer Experience." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
142
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Suggested Citation:
"Chapter 6 - Measuring the Customer Experience." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
143
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Suggested Citation:
"Chapter 6 - Measuring the Customer Experience." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
144
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Suggested Citation:
"Chapter 6 - Measuring the Customer Experience." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
145
Share
Suggested Citation:
"Chapter 6 - Measuring the Customer Experience." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
146
Share
Suggested Citation:
"Chapter 6 - Measuring the Customer Experience." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
147
Share
Suggested Citation:
"Chapter 6 - Measuring the Customer Experience." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
148
Share
Suggested Citation:
"Chapter 6 - Measuring the Customer Experience." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
149
Share
Suggested Citation:
"Chapter 6 - Measuring the Customer Experience." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
150
Share
Suggested Citation:
"Chapter 6 - Measuring the Customer Experience." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
151
Share
Suggested Citation:
"Chapter 6 - Measuring the Customer Experience." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
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