Evaluating the Traveler's Perspective to Improve the Airport Customer Experience (2021)
Chapter: Chapter 5 - Factors Affecting the Overall Airport Journey
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Chapter 4 - Arrivals Journey
Next Chapter: Chapter 6 - Measuring the Customer Experience
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"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
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"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
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104
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
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105
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
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106
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
107
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
108
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
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109
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
110
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
111
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
112
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
113
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
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114
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
115
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
116
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
117
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
118
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
119
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
120
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
121
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
122
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
123
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
124
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
125
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
126
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
127
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
128
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
129
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
130
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
131
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
132
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
133
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
134
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
135
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
136
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
137
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Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
138
Share
Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
139
Share
Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
Page
140
Share
Suggested Citation:
"Chapter 5 - Factors Affecting the Overall Airport Journey." National Academies of Sciences, Engineering, and Medicine. 2021. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience. Washington, DC: The National Academies Press.
doi: 10.17226/26222.
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