Webinar

TRB Webinar: Staying Connected – Improving Your Airport’s Communication Strategies

May 11, 2020

2:00 PM - 3:30 PM (EDT)

Past

Topics

Rapid and accurate communication is vital to an airport’s ability to manage and recover from a disruptive event or situation. TRB is hosting a webinar on Monday, May 11 from 2:00 to 3:30 PM Eastern that will discuss how airport practitioners can develop and implement effective programs for delivering routine notifications, as well as those related to emergency situations. Presenters will address different communication strategies to improve airport passenger access and mobility, including those travelers with disabilities or other access or functional needs.

The webinar features research from ACRP Research Report 170: Guidebook for Preparing Public-Notification Programs at Airportsand ACRP Synthesis 101: Communication Strategies for Airport Passenger Access and Mobility.

The slides and presentation recording is available.

Webinar agenda and presenters:

Public notification programs and how to assess the types of notifications available for deployment: Lorena DeRodriguez, SSI, Inc.
Programs, tools, and services used by airports to maximize access and mobility of passengers with disabilities, aging passengers, and passengers with limited English proficiency: Shu Cole, Indiana University
Case study presentation: Steve Mayers, Hartsfield-Jackson Atlanta International Airport
Question and answer session: Moderated by Steve Wareham, Landrum & Brown

The first 60 minutes of the webinar will be for presentations and the final 30 minutes will be reserved for audience questions.

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Learning Objectives

At the end of this webinar, you will able to:

List necessary resources for assessing, planning, developing, formalizing and implementing a public notification program
Discuss how public notification programs can be customized for airports of different types, sizes and configurations
Identify current practices of airports regarding their communication strategies with passengers with disabilities, aging passengers and passengers with limited English proficiency

Continuing Education Units for Accredited Airport Executives

The American Association of Airport Executives (AAAE) will provide 1 Continuing Education Unit (CEU) to accredited airport executives who attend this webinar. Claim CEUs by visiting www.aaae.org/ceu. For questions about AAAE continuing education units, please contact accreditation@aaae.org.

Disclaimer

It is essential to the National Academies mission of providing evidence-based advice that participants in any of our meetings or events avoid political or partisan statements or commentary and maintain a culture of mutual respect. The statements and presentations during our meetings or events are solely those of the individual participants and do not necessarily represent the views of other participants or the National Academy of Sciences, which is a non-partisan, tax exempt organization that includes under its Charter the National Academy of Engineering and National Academy of Medicine, and that operates the National Research Council.