Accessibility of services includes availability (e.g., round-the-clock coverage, response to requests for urgent care) and attainability (e.g., physical, economic, psychological, and social aspects of services).
Comprehensiveness of services reflects the willingness and ability to handle the great majority of problems in the population served, including adults and children. It entails
Preventive services,
Care in a variety of settings (e.g., hospital, chronic care unit, or home),
Differentiation of primary care from specialty care, and
Differentiation of primary care from care provided by other professionals (e.g., optometrists, podiatrists, and dentists).
Coordination of services involves
Care given by other clinicians including specialists, and
The inclusion of patients and their families in decisions regarding plans of care, financial capabilities, and personal desires.
Continuity of services (a characteristic that cannot exist without the first three attributes listed above) involves record continuity and provider continuity.
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