Airports face increasing challenges in attracting and retaining skilled employees, especially in frontline and supervisory roles. Many are adopting total rewards strategies to strengthen their position as employers of choice. Encompassing compensation, benefits, well-being, learning, and recognition, total rewards provide a more strategic approach to workforce planning than traditional pay and benefits. These programs help airports meet workforce needs while managing operational, financial, and regulatory constraints.
ACRP Synthesis 141: Total Rewards for Airport Sponsor Employees explores how total rewards programs are structured, evaluated, communicated, and used to address workforce challenges in the airport environment. The report examines the challenges and opportunities airports face when developing or revising total rewards programs and provides insights into how airports recruit and retain frontline and supervisory employees through these programs.
National Academies of Sciences, Engineering, and Medicine. 2026. Total Rewards for Airport Sponsor Employees. Washington, DC: The National Academies Press.
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