COVID-19 has led to a dramatic increase in health services being conducted by telephone or video. While this change may have important benefits to patients, it may also pose challenges for those with low health literacy. This workshop will explore the following topics:

• The experiences of individuals with low health literacy with virtual and telehealth services
• Best practices for ensuring that individuals with low health literacy are able to obtain, process, understand, and act upon health information and services provided virtually / through telehealth
• Health system and provider strategies for ensuring the delivery of health literate virtual health services