In the era of smart service systems, technology is critical to real-world value co-creation. In 2014, the University-Industry Demonstration Partnership hosted the Workshop to Develop a Research Agenda for Service Innovation, with sponsorship from the California Center for Service Science, IBM, San José State University, and the National Science Foundation. The workshop brought together experts from academia, industry, and government to lay out the societal context for service research; to identify technology needs and knowledge gaps for service innovation; and to develop basic science, social science, and engineering questions to be addressed to satisfy the needs and fill the gaps.