The intermodal travel experience has changed significantly over the past two decades and continues to evolve. The broad adoption of digital technologies has altered how customers plan, book, and pay for travel and navigate spaces. Those that plan, build, and manage intermodal passenger facilities—such as airports, transit centers, rail and bus stations, and ferry and cruise terminals—must consider recent trends and emerging technologies and the impact on the travel experience.
TCRP Research Report 250/ACRP Research Report 275/NCHRP Research Report 1129: Intermodal Passenger Facility Planning and Decision-Making for Seamless Travel, from TRB's Transit Cooperative Research Program, Airport Cooperative Research Program, and National Cooperative Highway Research Program, describes the state of the practice, emerging lessons, and recommended practices for how intermodal passenger facilities can meet the needs of diverse users in the 21st century as new technologies emerge. The report emphasizes support for seamless travel, considering how different people experience intermodal passenger facilities.
National Academies of Sciences, Engineering, and Medicine. 2024. Intermodal Passenger Facility Planning and Decision-Making for Seamless Travel. Washington, DC: The National Academies Press.
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