Transportation Performance Management: Insight from Practitioners (2010)
Chapter: Chapter 5 - Performance Management Requires a Customer Focus
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Previous Chapter:
Chapter 4 - Performance Management Must Engage with Employees
Next Chapter: Chapter 6 - Sustain Performance Management by Building Constituencies
Suggested Citation:
"Chapter 5 - Performance Management Requires a Customer Focus." National Academies of Sciences, Engineering, and Medicine. 2010. Transportation Performance Management: Insight from Practitioners. Washington, DC: The National Academies Press.
doi: 10.17226/14384.
Suggested Citation:
"Chapter 5 - Performance Management Requires a Customer Focus." National Academies of Sciences, Engineering, and Medicine. 2010. Transportation Performance Management: Insight from Practitioners. Washington, DC: The National Academies Press.
doi: 10.17226/14384.
Suggested Citation:
"Chapter 5 - Performance Management Requires a Customer Focus." National Academies of Sciences, Engineering, and Medicine. 2010. Transportation Performance Management: Insight from Practitioners. Washington, DC: The National Academies Press.
doi: 10.17226/14384.
Suggested Citation:
"Chapter 5 - Performance Management Requires a Customer Focus." National Academies of Sciences, Engineering, and Medicine. 2010. Transportation Performance Management: Insight from Practitioners. Washington, DC: The National Academies Press.
doi: 10.17226/14384.
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