Previous Chapter: Chapter 7 - Conclusions
Suggested Citation: "References." National Academies of Sciences, Engineering, and Medicine. 2018. Customer-Focused Service Guarantees and Transparency Practices. Washington, DC: The National Academies Press. doi: 10.17226/25078.
Page 83
Suggested Citation: "References." National Academies of Sciences, Engineering, and Medicine. 2018. Customer-Focused Service Guarantees and Transparency Practices. Washington, DC: The National Academies Press. doi: 10.17226/25078.
Page 84
Suggested Citation: "References." National Academies of Sciences, Engineering, and Medicine. 2018. Customer-Focused Service Guarantees and Transparency Practices. Washington, DC: The National Academies Press. doi: 10.17226/25078.
Page 85
Next Chapter: Appendix A - Survey Instrument
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