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Front Matter i-viii
Summary 1-7
Chapter One - Introduction 8-11
Chapter Two - Summary of Findings from Literature Survey 12-18
Chapter Three - Summary and Analysis of State Transportation Agency Questionnaire Results and Literature Survey Regarding Specific Efforts to Capture Knowledge of Experienced Retiring or Exiting Employees 19-20
Chapter Four - Summary and Analysis of Questionnaire Results Regarding the Existence of Knowledge Management Programs: Questionnaire Questions 2-5 21-22
Chapter Five - Summary and Analysis of Questionnaire Results for Questions 6-12 Regarding Cultural Receptivity, Authority, and Responsibilities 23-25
Chapter Six - Summary and Analysis of Questionnaire Results Regarding Knowledge Management Staffing: Questions 13-19 26-28
Chapter Seven - Summary and Analysis of Questionnaire Results Regarding Specific Knowledge Management Practices: Questions 20-32 29-34
Chapter Eight - Summary and Analysis of Questionnaire Results Regarding Effectiveness of Knowledge Management Practices and Training Initiatives: Questions 34-37 35-36
Chapter Nine - Transportation Case Studies 37-39
Chapter Ten - Non-Transportation Case Studies 40-43
Chapter Eleven - Conclusions 44-47
References 48-50
Bibliography 51-51
Appendix A - Survey Questionnaire 52-63
Appendix B - Questionnaire Responders 64-65
Appendix C - Detailed Results for Question 1 66-67
Appendix D - Detailed Results for Questions 2-4 68-70
Appendix E - Detailed Results for Question 5 71-72
Appendix F - Detailed Results for Questions 6-17 73-82
Appendix G - Detailed Results for Questions 20-33 83-91
Appendix H - Detailed Results for Questions 34-37 92-94
Appendix I - Annotated Literature Survey Regarding Challenges Owing to High Rate of Retirements and Leave-Taking 95-98
Appendix J - Annotated Literature Survey: Standards and Guidance Documents Issued by International Standards-Developing Organizations Regarding Knowledge Management 99-100
Appendix K - Annotated Literature Survey on Knowledge Management Practices 101-110
Appendix L - Annotated Survey of Other Knowledge Management Resources 111-112
Abbreviations used without definitions in TRB publications 113-113

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Preserving and Using Institutional Memory Through Knowledge Management Practices (2007)

Chapter: Appendix B - Questionnaire Responders

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Preserving and Using Institutional Memory Through Knowledge Management Practices (2007)

Chapter: Appendix B - Questionnaire Responders