Information Technology in the Service Society: A Twenty-First Century Lever (1994)

Chapter: 6 Information Technology in Services: Implications for Public Policy

Previous Chapter: 5 Improving Decision Making About Information Technology
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
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Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
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Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
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Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
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Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 197
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 198
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 199
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 200
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 201
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 202
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 203
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 204
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 205
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 206
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 207
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 208
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 209
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 210
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 211
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 212
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
Page 213
Suggested Citation: "6 Information Technology in Services: Implications for Public Policy." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
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Next Chapter: Appendixes
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