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Front Matter i-ix
Summary 1-2
Chapter One - State of the Practice 3-7
Chapter Two - Communication and Information at Airports 8-11
Chapter Three - Scope and Methodology 12-14
Chapter Four - Emergency and Crisis Communications Planning and Plans 15-20
Chapter Five - Roles of the Primary Audiences for This Study 21-24
Chapter Six - Role of Social Media 25-27
Chapter Seven - Issues with Contact Lists 28-28
Chapter Eight - Evaluating the Effectiveness of Emergency and Crisis Communications 29-31
Chapter Nine - Conclusions and Suggestions for Further Research 32-34
Acronyms 35-37
Glossary 38-40
References and Bibliography 41-44
Appendix A - Survey Questions 45-58
Appendix B - Participating Airports 59-60
Appendix C - Case Examples 61-69
Appendix D - FOG1 Lead PIO Functions and Duties 70-71
Appendix E - FOG2 Deputy Lead PIO Functions and Duties 72-74
Appendix F - FOG3 Functions and Duties of PIO Coordinator for Social Media 75-75
Appendix G - FOG4 Functions and Duties of PIO in PR Office or 24-Hour Duty Officer 76-76
Appendix H - FOG5 Functions and Duties of PIO at Media Assembly Site 77-77
Appendix I - FOG6 Functions and Duties of PIO at News Conference Site 78-79
Appendix J - FOG7 Functions and Duties of Airport Photographer 80-80
Appendix K - FOG8 Functions and Duties of Airport Videographer 81-81
Appendix L - FOG9 Functions and Duties of Airport Graphic Designers 82-82
Appendix M - Checklist for Effective Planning Practices for Creating and Sustaining Effective Emergency Communications Plans for Airports 83-89

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Emergency Communications Planning for Airports (2016)

Chapter: Appendix F - FOG3 Functions and Duties of PIO Coordinator for Social Media

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Emergency Communications Planning for Airports (2016)

Chapter: Appendix F - FOG3 Functions and Duties of PIO Coordinator for Social Media