Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities (2017)

Chapter: Chapter 6 - Arriving Customer Journey

Previous Chapter: Chapter 5 - Departing Customer Journey
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 156
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 157
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 158
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 159
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 160
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 161
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 162
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 163
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 164
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 165
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 166
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 167
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 168
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 169
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 170
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 171
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 172
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 173
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 174
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 175
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 176
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 177
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 178
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 179
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 180
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 181
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 182
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 183
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 184
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 185
Suggested Citation: "Chapter 6 - Arriving Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 186
Next Chapter: Chapter 7 - Connecting Customer Journey
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