Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities (2017)

Chapter: Chapter 5 - Departing Customer Journey

Previous Chapter: Chapter 4 - Airport Planning and Design Considerations
Page 107
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 114
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 118
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 119
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 120
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 121
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 122
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 123
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 124
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 125
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 126
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 130
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 130
Page 131
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 132
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 133
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 134
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 134
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 135
Page 136
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 137
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 138
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 139
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 140
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 145
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 145
Page 146
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 147
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Page 150
Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
Page 150
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Suggested Citation: "Chapter 5 - Departing Customer Journey." National Academies of Sciences, Engineering, and Medicine. 2017. Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/24930.
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Next Chapter: Chapter 6 - Arriving Customer Journey
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