Page 95

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

APPENDIX C

Topics Matrix: Organizations with Identified Services and Actions During COVID-19

Page 96

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Planning for Emergencies

Transportation Organization			Existing Plans	Groups and Departments	Documentation	Recoverys Plan
Name	Location	State/Province	Pandemic Related/Snow Plans/Flood Plans/ConOps/COOP/Contagious Disease/Other	Emergency Center/Greater Organization	General Docs/Response Overview/After Action/Policy	In Progress/Developed
Access Services	Los Angeles	CA		Emergency Center	Response Overview
Los Angeles County Metropolitan Transportation Authority	Los Angeles	CA			After Action
Monterey-Salinas Transit	Monterey	CA	Pandemic Related	Emergency Center	General Docs
Bay Area Rapid Transit	San Francisco	CA	Other			Developed
San Francisco Municipal Transportation Agency	San Francisco	CA		Greater Organization		Developed
Washington Metropolitan Area Transit Authority (WMATA)	Washington	DC	Pandemic Related

Page 97

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Existing Plans	Groups and Departments	Documentation	Recoverys Plan
Name	Location	State/Province	Pandemic Related/Snow Plans/Flood Plans/ConOps/COOP/Contagious Disease/Other	Emergency Center/Greater Organization	General Docs/Response Overview/After Action/Policy	In Progress/Developed
Jacksonville Transportation Authority	Jacksonville	FL	Other		After Action
Pinellas Suncoast Transit Authority	St. Petersburg	FL	Flood Plans Other
Heart of Iowa Regional Transit Agency (HIRTA)	Urbandale	IA	Pandemic Related
Massachusetts Bay Transportation Authority	Boston	MA	Snow Plans Other		Policy
Maryland Transit Administration	Baltimore	MD	Pandemic Related COOP		After Action
Montgomery County Transit	Rockville	MD			General Docs After Action	In Progress
Allegan County Transportation	Allegan County	MI	Pandemic Related
Charlevoix County Transit	Boyne City	MI	Contagious Disease
Southern Minnesota Area Rural Transit (SMART Transit)	Austin	MN	Other
Arrowhead Transit	Virginia	MN	COOP		General Docs	In Progress

Page 98

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Workforce

Transportation Organization			Safety Support	Employee Screening Check	Adjusted Work Locations	Employment Support	Contractor Role Expansion	Temporary Workers	Input/Feedback
Name	Location	State/Province	PPE Provided/Support Services/Procedures/Vaccines	Self-Report/Screening/Testing/Quarantine/Contact Tracing	Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases	Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare	TNC Contract/Taxi Contract/Provider Contract	Drivers/Cleaning	Feedback/Interviews/Hotline/Training
Access Services	Los Angeles	CA	PPE Provided
Monterey-Salinas Transit	Monterey	CA	PPE Provided	Contact Tracing	Telework
Sacramento Regional Transit District	Sacramento	CA		Screening
San Diego Metropolitan Transit System	San Diego	CA		Screening
San Francisco Municipal Transportation Agency	San Francisco	CA	PPE Provided			Wage Support	Provider Contract
Santa Rosa CityBus	Santa Rosa	CA	Vaccines
Sonoma County Area Agency on Aging	Sonoma County	CA	PPE Provided
Sonoma County Transit	Sonoma County	CA	Support Services
Washington Metropolitan Area Transit Authority (WMATA)	Washington	DC	PPE Provided

Page 99

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Safety Support	Employee Screening Check	Adjusted Work Locations	Employment Support	Contractor Role Expansion	Temporary Workers	Input/Feedback
Name	Location	State/Province	PPE Provided/Support Services/Procedures/Vaccines	Self-Report/Screening/Testing/Quarantine/Contact Tracing	Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases	Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare	TNC Contract/Taxi Contract/Provider Contract	Drivers/Cleaning	Feedback/Interviews/Hotline/Training
Jacksonville Transportation Authority	Jacksonville	FL	PPE Provided	Screening Contact Tracing		Wage Support Bonuses		Drivers
Miami-Dade Transit	Miami	FL	PPE Provided		Telework Adjusted Schedules		TNC Contract
Pasco County Public Transportation (GOPASCO)	Pasco County	FL	PPE Provided			Wage Support Bonuses Daycare		Drivers Cleaning
Pinellas Suncoast Transit Authority	St. Petersburg	FL	PPE Provided Procedures		Telework		TNC Contract Taxi Contract		Feedback
Oahu Transit	Oahu	HI			Outdoor
Massachusetts Bay Transportation Authority	Boston	MA	PPE Provided	Screening	Telework
Maryland Transit Administration	Baltimore	MD	PPE Provided Support Services Procedures	Screening Quarantine Contact Tracing	Telework				Hotline

Page 100

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Safety Support	Employee Screening Check	Adjusted Work Locations	Employment Support	Contractor Role Expansion	Temporary Workers	Input/Feedback
Name	Location	State/Province	PPE Provided/Support Services/Procedures/Vaccines	Self-Report/Screening/Testing/Quarantine/Contact Tracing	Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases	Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare	TNC Contract/Taxi Contract/Provider Contract	Drivers/Cleaning	Feedback/Interviews/Hotline/Training
Montgomery County Jewish Council on Aging	Rockville	MD			Telework
Montgomery County Transit	Rockville	MD	PPE Provided		Telework	Wage Support
Charlevoix County Transit	Boyne City	MI	PPE Provided		Indoor Separation
Southern Minnesota Area Rural Transit (SMART Transit)	Austin	MN	PPE Provided		Adjusted Schedules
Arrowhead Transit	Virginia	MN	PPE Provided		Indoor Separation	Additional Duties
Metropolitan Council/Metro Transit	Minneapolis	MN	PPE Provided	Contact Tracing	Telework	Wage Support	Provider Contract
St. Louis Metro Transit	St. Louis	MO					TOC Contract
Choctaw Transit-Mississippi Band of Choctaw Indians	Choctaw	MS	PPE Provided

Page 101

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Safety Support	Employee Screening Check	Adjusted Work Locations	Employment Support	Contractor Role Expansion	Temporary Workers	Input/Feedback
Name	Location	State/Province	PPE Provided/Support Services/Procedures/Vaccines	Self-Report/Screening/Testing/Quarantine/Contact Tracing	Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases	Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare	TNC Contract/Taxi Contract/Provider Contract	Drivers/Cleaning	Feedback/Interviews/Hotline/Training
Charlotte Area Transit System (CATS)	Charlotte	NC	PPE Provided		Indoor Separation
Metropolitan Transportation Authority/NYC Transit	New York	NY	PPE Provided	Screening	Telework Adjusted Schedules		Existing Contract
Greater Cleveland Regional Transit Authority	Cleveland	OH	PPE Provided	Screening
Rogue Valley Transportation District	Jackson County	OR	PPE Provided
Central Midlands Regional Transit Authority (The COMET)	Columbia	SC	PPE Provided Vaccines	Testing	Telework
Sun Metro	El Paso	TX	PPE Provided

Page 102

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Safety Support	Employee Screening Check	Adjusted Work Locations	Employment Support	Contractor Role Expansion	Temporary Workers	Input/Feedback
Name	Location	State/Province	PPE Provided/Support Services/Procedures/Vaccines	Self-Report/Screening/Testing/Quarantine/Contact Tracing	Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases	Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare	TNC Contract/Taxi Contract/Provider Contract	Drivers/Cleaning	Feedback/Interviews/Hotline/Training
Metropolitan Transit Authority of Harris County	Houston	TX	PPE Provided	Screening	Indoor Separation Telework
Fort Bend Transit	Rosenberg	TX	PPE Provided		Telework Adjusted Schedules Indoor Separation				Feedback
Waco Transit System	Waco	TX	PPE Provided
Utah Transit Authority	Salt Lake City	UT	PPE Provided		Indoor Separation				Interviews
Lane Transit District	Eugene	OR	PPE Provided
Twin Transit	Lewis County	WA	PPE Provided		Telework				Hotline Training
King County Metro	Seattle	WA	PPE Provided Procedures	Quarantine	Telework Driver Choice Home Bases Adjusted Schedules	Wage Support	Taxi Contract Provider Contract		Feedback

Page 103

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Safety

Transportation Organization			Mask Policies	Passenger Symptom Checks	Fare Changes	Capacity Changes	Driver Barriers	Vehicle Cleaning	Exclusive Rides	Other Approaches
Name	Location	State/Province	Stated/Enforced/Provided	Isolated Rides/Screening/Reactive/Contact Tracing	Suspension/Special/Incentive	Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses	Driver Barriers/Other Barriers	General/UV Cleaning/Fogging/Antimicrobial	General Public/Paratransit/Roundtrip/covro	Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Calgary Transit	Calgary	Alberta	Stated			Seat Cordon	Driver Barriers			Rear Door
Edmonton Transit	Edmonton	Alberta	Stated Provided			Seat Cordon	Driver Barriers			Rear Door
Valley Metro	Phoenix	AZ	Enforced
Vancouver Transportation Authority (TransLink)	Vancouver	British Columbia	Stated			Seat Cordon		General
Golden Empire Transit	Bakersfield	CA						General
Access Services	Los Angeles	CA				Limited Capacity		General	Paratransit Roundtrip
Los Angeles County Metropolitan Transportation Authority	Los Angeles	CA		Contact Tracing				General
MetroLink	Los Angeles	CA			Special

Page 104

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Mask Policies	Passenger Symptom Checks	Fare Changes	Capacity Changes	Driver Barriers	Vehicle Cleaning	Exclusive Rides	Other Approaches
Name	Location	State/Province	Stated/Enforced/Provided	Isolated Rides/Screening/Reactive/Contact Tracing	Suspension/Special/Incentive	Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses	Driver Barriers/Other Barriers	General/UV Cleaning/Fogging/Antimicrobial	General Public/Paratransit/Roundtrip/covro	Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Monterey-Salinas Transit	Monterey	CA	Stated		Suspension Incentive		Driver Barriers	General		Open Windows Wellness Calls
AC Transit	Oakland	CA	Provided
Sacramento Regional Transit District	Sacramento	CA						General
Omnitrans	San Bernardino	CA						General
North Coast Transit District	San Diego	CA						General UV Cleaning
Bay Area Rapid Transit	San Francisco	CA						General		Design
San Francisco Municipal Transportation Agency	San Francisco	CA	Stated			Limited Capacity	Driver Barriers	General
Santa Clara Valley Transportation Authority	San Jose	CA	Stated					General

Page 105

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Mask Policies	Passenger Symptom Checks	Fare Changes	Capacity Changes	Driver Barriers	Vehicle Cleaning	Exclusive Rides	Other Approaches
Name	Location	State/Province	Stated/Enforced/Provided	Isolated Rides/Screening/Reactive/Contact Tracing	Suspension/Special/Incentive	Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses	Driver Barriers/Other Barriers	General/UV Cleaning/Fogging/Antimicrobial	General Public/Paratransit/Roundtrip/covro	Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Sonoma County Area Agency on Aging	Sonoma County	CA		Screening
Washington Metropolitan Area Transit Authority (WMATA)	Washington	DC	Enforced	Screening	Suspension	Seat Cordon Limited Capacity Reallocating Extra Buses		General		Rear Door Station Closures
Lee County Transit (LeeTran)	Fort Myers	FL					Other Barriers	General
Jacksonville Transportation Authority	Jacksonville	FL	Enforced	Screening Contact Tracing		Limited Capacity Extra Buses	Driver Barriers	General UV Cleaning
Miami-Dade Transit	Miami	FL			Suspension	Limited Capacity		General	Paratransit	Rear Door
Pasco County Public Transportation (GOPASCO)	Pasco County	FL	Stated Provided		Suspension	Limited Capacity	Driver Barriers	General

Page 106

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Mask Policies	Passenger Symptom Checks	Fare Changes	Capacity Changes	Driver Barriers	Vehicle Cleaning	Exclusive Rides	Other Approaches
Name	Location	State/Province	Stated/Enforced/Provided	Isolated Rides/Screening/Reactive/Contact Tracing	Suspension/Special/Incentive	Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses	Driver Barriers/Other Barriers	General/UV Cleaning/Fogging/Antimicrobial	General Public/Paratransit/Roundtrip/covro	Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Pinellas Suncoast Transit Authority	St. Petersburg	FL		Screening	Suspension	Limited Capacity	Driver Barriers		Paratransit	Rear Door
Hillsborough Area Regional Transit Authority (HART)	Tampa	FL				Seat Cordon Limited Capacity		General UV Cleaning
Chatham Area Transit	Savannah	GA						General
Chicago Transit Authority	Chicago	IL	Provided			Limited Capacity Vehicle Type		General UV Cleaning Antimicrobial		Dropoff Only Rear Door Design
Metra	Chicago	IL						General
IndyGo	Indianapolis	IN						General UV Cleaning
Massachusetts Bay Transportation Authority	Boston	MA				Limited Capacity		General	Paratransit	Rear Door
Maryland Transit Administration	Baltimore	MD	Stated					General

Page 107

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Mask Policies	Passenger Symptom Checks	Fare Changes	Capacity Changes	Driver Barriers	Vehicle Cleaning	Exclusive Rides	Other Approaches
Name	Location	State/Province	Stated/Enforced/Provided	Isolated Rides/Screening/Reactive/Contact Tracing	Suspension/Special/Incentive	Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses	Driver Barriers/Other Barriers	General/UV Cleaning/Fogging/Antimicrobial	General Public/Paratransit/Roundtrip/covro	Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Montgomery County Transit	Rockville	MD		Screening	Suspension		Driver Barriers	General
Charlevoix County Transit	Boyne City	MI	Stated		Suspension	Vehicle Type		General UV Cleaning
Southern Minnesota Area Rural Transit (SMART Transit)	Austin	MN		Screening	Suspension	Limited Capacity
Arrowhead Transit	Virginia	MN			Suspension Special	Limited Capacity		General
Metropolitan Council/Metro Transit	Minneapolis	MN				Limited Capacity		General	General Public Paratransit Roundtrip
OATS Transit	Columbia	MO	Enforced							Securement
Charlotte Area Transit System (CATS)	Charlotte	NC	Stated Provided			Limited Capacity		General	Paratransit Roundtrip
Metropolitan Transportation Authority/NYC Transit	New York	NY	Stated	Screening	Suspension	Limited Capacity		UV Cleaning Antimicrobial	Paratransit

Page 108

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Mask Policies	Passenger Symptom Checks	Fare Changes	Capacity Changes	Driver Barriers	Vehicle Cleaning	Exclusive Rides	Other Approaches
Name	Location	State/Province	Stated/Enforced/Provided	Isolated Rides/Screening/Reactive/Contact Tracing	Suspension/Special/Incentive	Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses	Driver Barriers/Other Barriers	General/UV Cleaning/Fogging/Antimicrobial	General Public/Paratransit/Roundtrip/covro	Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Greater Cleveland Regional Transit Authority	Cleveland	OH				Limited Capacity Extra Buses	Driver Barriers	General
Greater Dayton Regional Transit Authority	Dayton	OH			Special			UV Cleaning
GO Transit	Toronto	Ontario					Driver Barriers	Antimicrobial
Toronto Transit Commission	Toronto	Ontario	Stated			Seat Cordon Reallocating	Driver Barriers	UV Cleaning Antimicrobial		Rear Door Design
Rogue Valley Transportation District	Jackson County	OR	Enforced				Other Barriers	General
TriMet	Portland	OR	Provided Stated					UV Cleaning
Southeastern Pennsylvania Transportation Authority (SEPTA)	Philadelphia	PA	Enforced					UV Cleaning		Rear Door

Page 109

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Mask Policies	Passenger Symptom Checks	Fare Changes	Capacity Changes	Driver Barriers	Vehicle Cleaning	Exclusive Rides	Other Approaches
Name	Location	State/Province	Stated/Enforced/Provided	Isolated Rides/Screening/Reactive/Contact Tracing	Suspension/Special/Incentive	Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses	Driver Barriers/Other Barriers	General/UV Cleaning/Fogging/Antimicrobial	General Public/Paratransit/Roundtrip/covro	Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Port Authority of Allegheny County	Pittsburgh	PA						General
Central Midlands Regional Transit Authority (The COMET)	Columbia	SC	Stated		Suspension		Other Barriers	General		Rear Door
WeGo Transit	Nashville	TN								Design
Capital Metropolitan Transportation Authority	Austin	TX						General
Sun Metro	El Paso	TX			Suspension	Seat Cordon	Driver Barriers		Paratransit	Rear Door
Trinity Metro	Fort Worth	TX						UV Cleaning
Metropolitan Transit Authority of Harris County	Houston	TX	Provided	Screening	Suspension	Seat Cordon Limited Capacity	Driver Barriers	General		Rear Door
Fort Bend Transit	Rosenberg	TX			Suspension	Limited Capacity	Driver Barriers	Fogging

Page 110

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Mask Policies	Passenger Symptom Checks	Fare Changes	Capacity Changes	Driver Barriers	Vehicle Cleaning	Exclusive Rides	Other Approaches
Name	Location	State/Province	Stated/Enforced/Provided	Isolated Rides/Screening/Reactive/Contact Tracing	Suspension/Special/Incentive	Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses	Driver Barriers/Other Barriers	General/UV Cleaning/Fogging/Antimicrobial	General Public/Paratransit/Roundtrip/covro	Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Waco Transit System	Waco	TX	Enforced			Seat Cordon Limited Capacity	Driver Barriers			Rear Door
Utah Transit Authority	Salt Lake City	UT	Stated	Isolated Rides			Driver Barriers	General	COVID	Rear Door
Mountain Empire Older Citizens	Big Stone Gap	VA		Reactive
Lane Transit District	Eugene	OR						General
Pierce Transit	Lakewood	WA			Suspension	Limited Capacity		General
Twin Transit	Lewis County	WA				Limited Capacity	Driver Barriers	General
King County Metro	Seattle	WA	Stated Provided	Isolated Rides	Suspension	Limited Capacity Vehicle Type Seat Cordon	Driver Barriers	General	General Public COVID	Rear Door Open Windows
Sound Transit	Seattle	WA						General
Link Transit	Wenatchee	WA			Suspension
Milwaukee County Transit System	Milwaukee	WI						General

Page 111

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Continuity of Services

Transportation Organization			Essential Trips/NEMT	Filling Fixed Route Service Gaps	Service Adjustments	New Alternative Services	Paratransit Policy	Paratransit Service Eligibility
Name	Location	State/Province	Essential Trips/NEMT	Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back	Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations	On-Demand/Voucher/Shuttle/Medical/Volunteer	Same Day/Curbside/Assistance/No Shows/Reservations	Waived/Modified/Phone/Virtual
Edmonton Transit	Edmonton	Alberta				Shuttle
Valley Metro	Phoenix	AZ				Voucher
Access Services	Los Angeles	CA					Same Day Curbside
Los Angeles County Metropolitan Transportation Authority	Los Angeles	CA				Shuttle	Same Day
Monterey-Salinas Transit	Monterey	CA			FR Suspension			Phone
San Francisco Municipal Transportation Agency	San Francisco	CA		Temporary Lanes	Reduced Span	Voucher		Phone Virtual
Santa Rosa CityBus	Santa Rosa	CA				Shuttle

Page 112

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Essential Trips/NEMT	Filling Fixed Route Service Gaps	Service Adjustments	New Alternative Services	Paratransit Policy	Paratransit Service Eligibility
Name	Location	State/Province	Essential Trips/NEMT	Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back	Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations	On-Demand/Voucher/Shuttle/Medical/Volunteer	Same Day/Curbside/Assistance/No Shows/Reservations	Waived/Modified/Phone/Virtual
Sonoma County Area Agency on Aging	Sonoma County	CA	NEMT			Voucher
Denver Regional Transportation District	Denver	CO				On-Demand
Washington Metropolitan Area Transit Authority (WMATA)	Washington	DC			Reduced Span Weekend Schedule			Waived
Jacksonville Transportation Authority	Jacksonville	FL			Reduced Span	On-Demand		Modified
Miami-Dade Transit	Miami	FL	Essential Trips			Shuttle		Virtual
Pasco County Public Transportation (GOPASCO)	Pasco County	FL			FR Suspension

Page 113

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Essential Trips/NEMT	Filling Fixed Route Service Gaps	Service Adjustments	New Alternative Services	Paratransit Policy	Paratransit Service Eligibility
Name	Location	State/Province	Essential Trips/NEMT	Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back	Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations	On-Demand/Voucher/Shuttle/Medical/Volunteer	Same Day/Curbside/Assistance/No Shows/Reservations	Waived/Modified/Phone/Virtual
Pinellas Suncoast Transit Authority	St. Petersburg	FL			Reduced Span	On-Demand		Waived
Hillsborough Area Regional Transit Authority (HART)	Tampa	FL						Phone
Guam Regional Transit Authority	n/a	Guam				Medical
Massachusetts Bay Transportation Authority	Boston	MA			Reduced Span			Phone
Maryland Transit Administration	Baltimore	MD			Reduced Span
Montgomery County Transit	Rockville	MD		Standby Vehicles	Reduced Span	Volunteer
Maine Council on Aging	Brunswick	ME	NEMT
Casco Bay Lines	Portland	ME			Reduced Span
Ann Arbor Area Transportation Authority	Ann Arbor	MI			Reduced Span Changed Reservations	On-Demand

Page 114

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Essential Trips/NEMT	Filling Fixed Route Service Gaps	Service Adjustments	New Alternative Services	Paratransit Policy	Paratransit Service Eligibility
Name	Location	State/Province	Essential Trips/NEMT	Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back	Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations	On-Demand/Voucher/Shuttle/Medical/Volunteer	Same Day/Curbside/Assistance/No Shows/Reservations	Waived/Modified/Phone/Virtual
Charlevoix County Transit	Boyne City	MI			Reduced Span
Southern Minnesota Area Rural Transit (SMART Transit)	Austin	MN			Reduced Span	Shuttle
Arrowhead Transit	Virginia	MN		New Routes	FR Suspension
Metropolitan Council/Metro Transit	Minneapolis	MN			Reduced Span		Assistance	Waived Phone Virtual
Kansas City Area Transportation Authority (KCATA)	Kansas City	MO			Increased
St. Louis Metro Transit	St. Louis	MO				On-Demand
Metropolitan Transportation Authority/NYC Transit	New York	NY	Essential Trips NEMT					Waived Modified
Greater Cleveland Regional Transit Authority	Cleveland	OH			FR Suspension		Assistance Reservations

Page 115

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Essential Trips/NEMT	Filling Fixed Route Service Gaps	Service Adjustments	New Alternative Services	Paratransit Policy	Paratransit Service Eligibility
Name	Location	State/Province	Essential Trips/NEMT	Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back	Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations	On-Demand/Voucher/Shuttle/Medical/Volunteer	Same Day/Curbside/Assistance/No Shows/Reservations	Waived/Modified/Phone/Virtual
Greater Dayton Regional Transit Authority	Dayton	OH				Shuttle
Cherokee Nation Transit	Tahlequah	OK				On-Demand
Rogue Valley Transportation District	Jackson County	OR	Essential Trips	Standby Vehicles	Reduced Span
Central Midlands Regional Transit Authority (The COMET)	Columbia	SC			Weekend Schedule
Volunteer Assisted Transportation	Knoxville	TN	Essential Trips NEMT
Sun Metro	El Paso	TX	Essential Trips	Standby Vehicles	Weekend Schedule
SPARTAN Public Transit	Levelland	TX						Waived

Page 116

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Essential Trips/NEMT	Filling Fixed Route Service Gaps	Service Adjustments	New Alternative Services	Paratransit Policy	Paratransit Service Eligibility
Name	Location	State/Province	Essential Trips/NEMT	Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back	Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations	On-Demand/Voucher/Shuttle/Medical/Volunteer	Same Day/Curbside/Assistance/No Shows/Reservations	Waived/Modified/Phone/Virtual
Fort Bend Transit	Rosenberg	TX					No Shows
Waco Transit System	Waco	TX	Essential Trips		Reduced Span
Utah Transit Authority	Salt Lake City	UT			Weekend Schedule
NV Rides	Fairfax	VA	Essential Trips NEMT
Pierce Transit	Lakewood	WA	Essential Trips NEMT		Reduced Span FR Suspension			Waived Modified
Twin Transit	Lewis County	WA		Back-to-Back New Routes	FR Suspension	On-Demand
King County Metro	Seattle	WA	Essential Trips NEMT		FR Suspension	On-Demand Medical
Sound Transit	Seattle	WA	Essential Trips

Page 117

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Incidental Uses and Partnerships

Transportation Organization			Transit Collaboration	Food/Goods Delivery Programs	Service Agency Collaboration	COVID-19 Testing and Vaccination	Special Facility	Rapid/Random Response NET	Heat Shelters/Cooling Centers
Name	Location	State/Province	Ridehailing/Other Transit/Education/Business/Law Enforcement	Direct/Other	Health Org/Hospital/Food Pantry/Fed. or State/Public Housing	Testing/Vaccination	Mobile Site/Emer. Facility	COVID-19/Shelter/Home Repair	Heat Shelters/Cooling Centers
City of Okotoks	Okotoks	Alberta	Ridehailing	Other
Valley Metro	Phoenix	AZ		Direct
El Dorado Transit System	El Dorado	CA		Direct
Access Services	Los Angeles	CA	Business	Direct	Health Org Food Pantry	Vaccination
Los Angeles County Metropolitan Transportation Authority	Los Angeles	CA		Direct	Health Org			Shelter
Monterey-Salinas Transit	Monterey	CA	Education	Direct	Health Org Food Pantry	Vaccination	Mobile Site
Petaluma Transit	Petaluma	CA	Other Transit			Vaccination
Bay Area Rapid Transit	San Francisco	CA				Vaccination
San Francisco Municipal Transportation Agency	San Francisco	CA		Direct	Health Org	Vaccination		Shelter
Ride-On Transportation	San Luis Obispo	CA		Direct	Health Org

Page 118

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Transit Collaboration	Food/Goods Delivery Programs	Service Agency Collaboration	COVID-19 Testing and Vaccination	Special Facility	Rapid/Random Response NET	Heat Shelters/Cooling Centers
Name	Location	State/Province	Ridehailing/Other Transit/Education/Business/Law Enforcement	Direct/Other	Health Org/Hospital/Food Pantry/Fed. or State/Public Housing	Testing/Vaccination	Mobile Site/Emer. Facility	COVID-19/Shelter/Home Repair	Heat Shelters/Cooling Centers
Santa Clara Valley Transportation Authority	San Jose	CA			Health Org	Vaccination
Santa Rosa CityBus	Santa Rosa	CA	Other Transit			Vaccination
Sonoma County Area Agency on Aging	Sonoma County	CA		Other	Food Pantry
Sonoma County Transit	Sonoma County	CA	Other Transit			Vaccination
Visalia Transit	Visalia	CA		Direct					Cooling Centers
Denver Regional Transportation District	Denver	CO	Business	Direct
Washington Metropolitan Area Transit Authority (WMATA)	Washington	DC			Fed. or State	Vaccination	Emer. Facility
Absalom Jones Senior Center	Wilmington	DE		Direct

Page 119

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Transit Collaboration	Food/Goods Delivery Programs	Service Agency Collaboration	COVID-19 Testing and Vaccination	Special Facility	Rapid/Random Response NET	Heat Shelters/Cooling Centers
Name	Location	State/Province	Ridehailing/Other Transit/Education/Business/Law Enforcement	Direct/Other	Health Org/Hospital/Food Pantry/Fed. or State/Public Housing	Testing/Vaccination	Mobile Site/Emer. Facility	COVID-19/Shelter/Home Repair	Heat Shelters/Cooling Centers
Jacksonville Transportation Authority	Jacksonville	FL			Health Org	Testing Vaccination	Mobile Site
Miami-Dade Transit	Miami	FL			Health Org	Vaccination
Pasco County Public Transportation (GOPASCO)	Pasco County	FL		Direct
Pinellas Suncoast Transit Authority	St. Petersburg	FL	Ridehailing	Direct	Health Org	Vaccination
Heart of Iowa Regional Transit Agency (HIRTA)	Urbandale	IA		Direct	Health Org
Chicago Transit Authority	Chicago	IL	Other Transit
PACE	Chicago	IL		Other
Paladin, Inc.	Michigan City	IN		Direct

Page 120

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Transit Collaboration	Food/Goods Delivery Programs	Service Agency Collaboration	COVID-19 Testing and Vaccination	Special Facility	Rapid/Random Response NET	Heat Shelters/Cooling Centers
Name	Location	State/Province	Ridehailing/Other Transit/Education/Business/Law Enforcement	Direct/Other	Health Org/Hospital/Food Pantry/Fed. or State/Public Housing	Testing/Vaccination	Mobile Site/Emer. Facility	COVID-19/Shelter/Home Repair	Heat Shelters/Cooling Centers
Flint Hills Area Transportation Agency	Manhattan	KS		Direct	Food Pantry
Massachusetts Bay Transportation Authority	Boston	MA	Education	Direct	Health Org
Maryland Transit Administration	Baltimore	MD							Cooling Centers
Montgomery County Jewish Council on Aging	Rockville	MD	Other Transit	Other		Testing Vaccination
Montgomery County Transit	Rockville	MD	Ridehailing	Other	Health Org	Testing Vaccination
MidCoast Transportation	Belfast	ME		Direct	Health Org Food Pantry
Greater Portland Metro	Portland	ME	Other Transit		Fed. or State	Vaccination
Allegan County Transportation	Allegan County	MI		Direct	Food Pantry	Testing Vaccination	Emer. Facility

Page 121

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Transit Collaboration	Food/Goods Delivery Programs	Service Agency Collaboration	COVID-19 Testing and Vaccination	Special Facility	Rapid/Random Response NET	Heat Shelters/Cooling Centers
Name	Location	State/Province	Ridehailing/Other Transit/Education/Business/Law Enforcement	Direct/Other	Health Org/Hospital/Food Pantry/Fed. or State/Public Housing	Testing/Vaccination	Mobile Site/Emer. Facility	COVID-19/Shelter/Home Repair	Heat Shelters/Cooling Centers
Ann Arbor Area Transportation Authority	Ann Arbor	MI		Direct
Charlevoix County Transit	Boyne City	MI	Education	Direct	Health Org Food Pantry	Testing Vaccination
Southern Minnesota Area Rural Transit (SMART Transit)	Austin	MN	Business	Direct	Health Org Food Pantry	Testing Vaccination
Arrowhead Transit	Virginia	MN		Direct Other	Health Org	Testing Vaccination
Metropolitan Council/Metro Transit	Minneapolis	MN	Ridebailing Other Transit	Direct Other	Health Org	Testing Vaccination
OATS Transit	Columbia	MO				Vaccination
Kansas City Area Transportation Authority (KCATA)	Kansas City	MO			Health Org Hospital		Mobile Site

Page 122

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Transit Collaboration	Food/Goods Delivery Programs	Service Agency Collaboration	COVID-19 Testing and Vaccination	Special Facility	Rapid/Random Response NET	Heat Shelters/Cooling Centers
Name	Location	State/Province	Ridehailing/Other Transit/Education/Business/Law Enforcement	Direct/Other	Health Org/Hospital/Food Pantry/Fed. or State/Public Housing	Testing/Vaccination	Mobile Site/Emer. Facility	COVID-19/Shelter/Home Repair	Heat Shelters/Cooling Centers
St. Louis Metro Transit	St. Louis	MO	Ridehailing
Choctaw Transit-Mississippi Band of Choctaw Indians	Choctaw	MS			Health Org			Home Repair
Charlotte Area Transit System (CATS)	Charlotte	NC			Health Org	Testing Vaccination
ACCESS Central Transportation	Gatson County	NC		Direct	Health Org
Wave Transit	Wilmington	NC			Fed. or State
Community Action Program Belknap-Merrimack Counties	Belknap County	NH		Direct	Food Pantry
Grafton County Senior Citizens Council	Plymouth	NH	Education Business	Direct	Food Pantry	Testing Vaccination	Mobile Site
RTC Southern Nevada	Las Vegas	NV		Direct	Food Pantry

Page 123

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Transit Collaboration	Food/Goods Delivery Programs	Service Agency Collaboration	COVID-19 Testing and Vaccination	Special Facility	Rapid/Random Response NET	Heat Shelters/Cooling Centers
Name	Location	State/Province	Ridehailing/Other Transit/Education/Business/Law Enforcement	Direct/Other	Health Org/Hospital/Food Pantry/Fed. or State/Public Housing	Testing/Vaccination	Mobile Site/Emer. Facility	COVID-19/Shelter/Home Repair	Heat Shelters/Cooling Centers
Metropolitan Transportation Authority/NYC Transit	New York	NY				Vaccination
Rochester Genesee Regional Transportation Authority	Rochester	NY	Education	Direct		Testing Vaccination
Greater Cleveland Regional Transit Authority	Cleveland	OH			Health Org Fed. or State	Vaccination	Mobile Site
Greater Dayton Regional Transit Authority	Dayton	OH			Health Org	Vaccination	Mobile Site
Laketran	Lake County	OH			Food Pantry
Toledo Area Regional Transit Authority (TARTA)	Toledo	OH			Health Org	Vaccination	Mobile Site

Page 124

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Transit Collaboration	Food/Goods Delivery Programs	Service Agency Collaboration	COVID-19 Testing and Vaccination	Special Facility	Rapid/Random Response NET	Heat Shelters/Cooling Centers
Name	Location	State/Province	Ridehailing/Other Transit/Education/Business/Law Enforcement	Direct/Other	Health Org/Hospital/Food Pantry/Fed. or State/Public Housing	Testing/Vaccination	Mobile Site/Emer. Facility	COVID-19/Shelter/Home Repair	Heat Shelters/Cooling Centers
JAMM Transit	Atoka	OK	Education	Direct
EMBARK	Oklahoma City	OK		Other	Food Pantry
Cherokee Nation Transit	Tahlequah	OK	Other Transit	Direct		Vaccination
Tulsa Transit	Tulsa	OK		Direct	Food Pantry
TriMet	Portland	OR		Direct
Central Midlands Regional Transit Authority (The COMET)	Columbia	SC	Ridehailing	Direct	Food Pantry Health Org	Vaccination
People’s Transit	Huron	SD		Direct	Food Pantry Health Org				Heat Shelters
Volunteer Assisted Transportation	Knoxville	TN		Direct	Health Org
Abilene CityLink	Abilene	TX				Vaccination
Capital Metropolitan Transportation Authority	Austin	TX	Education	Direct	Food Pantry Public Housing Health Org

Page 125

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Transit Collaboration	Food/Goods Delivery Programs	Service Agency Collaboration	COVID-19 Testing and Vaccination	Special Facility	Rapid/Random Response NET	Heat Shelters/Cooling Centers
Name	Location	State/Province	Ridehailing/Other Transit/Education/Business/Law Enforcement	Direct/Other	Health Org/Hospital/Food Pantry/Fed. or State/Public Housing	Testing/Vaccination	Mobile Site/Emer. Facility	COVID-19/Shelter/Home Repair	Heat Shelters/Cooling Centers
Dallas Area Rapid Transit	Dallas	TX	Education	Direct	Food Pantry
Sun Metro	El Paso	TX			Health Org	Testing
Metropolitan Transit Authority of Harris County	Houston	TX	Education	Direct	Food Pantry	Vaccination
SPARTAN Public Transit	Levelland	TX				Vaccination	Emer. Facility
Fort Bend Transit	Rosenberg	TX		Direct		Vaccination
VIA Metropolitan Transit	San Antonio	TX		Direct	Food Pantry
STAR Transit	Seagoville	TX		Direct
Mountain Empire Older Citizens	Big Stone Gap	VA	Law Enforcement	Direct	Food Pantry
Rappahannock-Rapidan Community Services	Culpeper	VA		Direct

Page 126

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Transit Collaboration	Food/Goods Delivery Programs	Service Agency Collaboration	COVID-19 Testing and Vaccination	Special Facility	Rapid/Random Response NET	Heat Shelters/Cooling Centers
Name	Location	State/Province	Ridehailing/Other Transit/Education/Business/Law Enforcement	Direct/Other	Health Org/Hospital/Food Pantry/Fed. or State/Public Housing	Testing/Vaccination	Mobile Site/Emer. Facility	COVID-19/Shelter/Home Repair	Heat Shelters/Cooling Centers
Tri-Valley Transit	Addison County	VT	Education	Direct	Food Pantry Public Housing			Shelter
Green Mountain Community Network, Inc.	Bennington	VT		Direct	Health Org
Special Services Transportation Agency	Burlington	VT		Direct	Public Housing
Marble Valley RTD	Rutland	VT		Direct
Southeast Vermont Transit	Windham	VT		Direct	Food Pantry
Rural Community Transportation, Inc.	Lyndonville	VT		Direct
Island Transit	Coupeville	WA		Direct	Food Pantry Health Org
Pierce Transit	Lakewood	WA		Other	Health Org
Twin Transit	Lewis County	WA		Direct	Health Org	Vaccination

Page 127

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Transit Collaboration	Food/Goods Delivery Programs	Service Agency Collaboration	COVID-19 Testing and Vaccination	Special Facility	Rapid/Random Response NET	Heat Shelters/Cooling Centers
Name	Location	State/Province	Ridehailing/Other Transit/Education/Business/Law Enforcement	Direct/Other	Health Org/Hospital/Food Pantry/Fed. or State/Public Housing	Testing/Vaccination	Mobile Site/Emer. Facility	COVID-19/Shelter/Home Repair	Heat Shelters/Cooling Centers
King County Metro	Seattle	WA	Ridehailing	Direct	Health Org Food Pantry			COVID-19
Squaxin Island Transit	Shelton	WA		Direct
Spokane Transit Authority	Spokane	WA		Other	Food Pantry
Southwest Wisconsin Community Action Program, Inc.	Dodgeville	WI		Direct
Pendleton Senior and Family Services	Franklin	WV		Direct

Page 128

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Communication and Engagement

Transportation Organization			Public Messaging	Community Engagement	Information Channels	Public Feedback	Other Communication
Name	Location	State/Province	Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers	Coalition/Toolkit/Pop-Up Events/Storytelling	Hotline/Web Feedback/App Feedback/Local Orgs	Survey/QR Code/Driver Outreach/Virtual Meetings	Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art
Calgary Transit	Calgary	Alberta	Web		Web Feedback
Valley Metro	Phoenix	AZ	Web
El Dorado Transit System	El Dorado	CA	Web
Los Angeles County Metropolitan Transportation Authority	Los Angeles	CA		Coalition			Public Art
MetroLink	Los Angeles	CA	Postings		Web Feedback	Survey
Monterey-Salinas Transit	Monterey	CA	Postings Media			Virtual Meetings
Bay Area Rapid Transit	San Francisco	CA	Web	Storytelling			Public Art
San Francisco Municipal Transportation Agency	San Francisco	CA	Postings Phone	Pop-Up Events	Web Feedback Local Orgs	Survey Virtual Meetings	Dashboard Bus Signs
Sonoma County Area Agency on Aging	Sonoma County	CA	Phone
Turlock Transit	Turlock	CA					Floor Decals
Denver Regional Transportation District	Denver	CO	Phone Web Postings

Page 129

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Public Messaging	Community Engagement	Information Channels	Public Feedback	Other Communication
Name	Location	State/Province	Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers	Coalition/Toolkit/Pop-Up Events/Storytelling	Hotline/Web Feedback/App Feedback/Local Orgs	Survey/QR Code/Driver Outreach/Virtual Meetings	Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art
Washington Metropolitan Area Transit Authority (WMATA)	Washington	DC					Dashboard
Miami-Dade Transit	Miami	FL	IVR Web
Pasco County Public Transportation (GOPASCO)	Pasco County	FL	Web Postings Media		Hotline Web Feedback	QR Code	Bus Signs
Pinellas Suncoast Transit Authority	St. Petersburg	FL	Web IVR Postings Media			Virtual Meetings	Bus Signs
Hillsborough Area Regional Transit Authority (HART)	Tampa	FL	Postings Media IVR				Bus Signs
Chicago Transit Authority	Chicago	IL	Postings				Dashboard Floor Decals
Massachusetts Bay Transportation Authority	Boston	MA	Web Email			Virtual Meetings	App Pushes
Montgomery County Jewish Council on Aging	Rockville	MD	IVR Web Postings Mailers		Hotline Local Orgs

Page 130

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Public Messaging	Community Engagement	Information Channels	Public Feedback	Other Communication
Name	Location	State/Province	Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers	Coalition/Toolkit/Pop-Up Events/Storytelling	Hotline/Web Feedback/App Feedback/Local Orgs	Survey/QR Code/Driver Outreach/Virtual Meetings	Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art
Montgomery County Transit	Rockville	MD	IVR Web Postings Mailers		Hotline Local Orgs
Greater Portland Metro	Portland	ME	Web
Charlevoix County Transit	Boyne City	MI	Phone IVR Postings		Hotlink Web Feedback
Arrowhead Transit	Virginia	MN	Web Postings Media Advertising
Metropolitan Council/Metro Transit	Minneapolis	MN	Web Text Messaging Postings IVR
Charlotte Area Transit System (CATS)	Charlotte	NC	Postings	Pop-Up Events Storytelling		Driver Outreach
Metropolitan Transportation Authority/NYC Transit	New York	NY	Web Postings		Hotline		Public Art App Pushes

Page 131

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Public Messaging	Community Engagement	Information Channels	Public Feedback	Other Communication
Name	Location	State/Province	Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers	Coalition/Toolkit/Pop-Up Events/Storytelling	Hotline/Web Feedback/App Feedback/Local Orgs	Survey/QR Code/Driver Outreach/Virtual Meetings	Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art
Greater Cleveland Regional Transit Authority	Cleveland	OH	Phone IVR	Coalition	Hotline	Virtual Meetings
Greater Dayton Regional Transit Authority	Dayton	OH	Web Postings Media
Toronto Transit Commission	Toronto	Ontario	Web
Rogue Valley Transportation District	Jackson County	OR	Web Postings Media				Bus Signs
TriMet	Portland	OR	Web
Central Midlands Regional Transit Authority (The COMET)	Columbia	SC	Web	Pop-Up Events		Survey QR Code
Sun Metro	El Paso	TX	Phone Web Postings
Metropolitan Transit Authority of Harris County	Houston	TX	IVR		Local Orgs
Fort Bend Transit	Rosenberg	TX	Phone Web		Hotline		Bus Signs

Page 132

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Public Messaging	Community Engagement	Information Channels	Public Feedback	Other Communication
Name	Location	State/Province	Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers	Coalition/Toolkit/Pop-Up Events/Storytelling	Hotline/Web Feedback/App Feedback/Local Orgs	Survey/QR Code/Driver Outreach/Virtual Meetings	Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art
Waco Transit System	Waco	TX	Web
Utah Transit Authority	Salt Lake City	UT	Web Advertising		Web Feedback App Feedback		App Pushes Bus Signs
Mountain Empire Older Citizens	Big Stone Gap	VA	Phone
Pierce Transit	Lakewood	WA	Postings Web IVR		Hotline		Bus Signs
Twin Transit	Lewis County	WA	Web Postings Mailers	Coalition	Hotline Local Orgs		Bus Signs
King County Metro	Seattle	WA	Web	Toolkit	Web Feedback	Virtual Meetings	Bus Signs

Page 133

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Financial Sustainability Strategies

Transportation Organization			Contactless Payment	Reimbursement	Pooled Funding
Name	Location	State/Province	Contactless/Mobile/Central Location	CARES Act/Existing Contracts/FTA/DOT Waiver/State Grant/County	Bulk Purchases
Monterey-Salinas Transit	Monterey	CA		CARES Act
Bay Area Rapid Transit	San Francisco	CA	Mobile
San Francisco Municipal Transportation Agency	San Francisco	CA		Existing Contracts State Grant County
Charlevoix County Transit	Boyne City	MI		Existing Contracts FTA DOT Waiver
Metropolitan Council/Metro Transit	Minneapolis	MN		County
Greater Cleveland Regional Transit Authority	Cleveland	OH		State Grant
Laketran	Lake County	OH		State Grant
Central Midlands Regional Transit Authority (The COMET)	Columbia	SC		CARES Act

Page 134

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Contactless Payment	Reimbursement	Pooled Funding
Name	Location	State/Province	Contactless/Mobile/Central Location	CARES Act/Existing Contracts/FTA/DOT Waiver/State Grant/County	Bulk Purchases
Fort Bend Transit	Rosenberg	TX			Bulk Purchases
Waco Transit System	Waco	TX	Central Location
Utah Transit Authority	Salt Lake City	UT	Contactless	CARES Act
Twin Transit	Lewis County	WA	Mobile
King County Metro	Seattle	WA	Contactless	CARES Act

Page 135

Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

New and Existing Technologies

Transportation Organization			Planning/Workforce	Routing	Payment	Safety Measurement
Name	Location	State/Province	Shift Scheduling	Demand Response/Fixed Route/VDP/QR Code/APCs	Deliveries/Cashless/QR Code/Bulk Tickets	Capacity Metrics/Dashboard/Distancing Tool/App Info/Social Media Analysis
MetroLink	Los Angeles	CA			App	Distancing Tool
San Francisco Municipal Transportation Agency	San Francisco	CA		Fixed Route	Cashless Bulk Tickets
Washington Metropolitan Area Transit Authority (WMATA)	Washington	DC				Social Media Analysis
Jacksonville Transportation Authority	Jacksonville	FL				Dashboard
Pasco County Public Transportation (GOPASCO)	Pasco County	FL		QR Code
Massachusetts Bay Transportation Authority	Boston	MA		APCs
Montgomery County Transit	Rockville	MD			Deliveries
Charlevoix County Transit	Boyne City	MI			Deliveries
Metropolitan Transportation Authority/NYC Transit	New York	NY				Capacity Metrics App Info

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Planning/Workforce	Routing	Payment	Safety Measurement
Name	Location	State/Province	Shift Scheduling	Demand Response/Fixed Route/VDP/QR Code/APCs	Deliveries/Cashless/QR Code/Bulk Tickets	Capacity Metrics/Dashboard/Distancing Tool/App Info/Social Media Analysis
Greater Cleveland Regional Transit Authority	Cleveland	OH		Demand Response
Port Authority of Allegheny County	Pittsburgh	PA				Distancing Tool
Central Midlands Regional Transit Authority (The COMET)	Columbia	SC				Capacity Metrics
Fort Bend Transit	Rosenberg	TX	Shift Scheduling
Waco Transit System	Waco	TX		Demand Response
NV Rides	Fairfax	VA		VDP
King County Metro	Seattle	WA			Cashless

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Enduring Changes

Transportation Organization			Operational Policies	Paratransit Policies	Relationships	Others
Name	Location	State/Province	Vehicle Cleaning/Food Delivery/All Door Boarding/Virtual Concept	Assistance/Reservations/Roundtrip/Eligibility Setting	Partnerships/Coalition/Task Force	Fare Free/Telework/Driver Barriers/Alternative Service
San Francisco Municipal Transportation Agency	San Francisco	CA		Eligibility Setting		Alternative Service
Santa Clara Valley Transportation Authority	San Jose	CA	Vehicle Cleaning
Miami-Dade Transit	Miami	FL	Virtual Concept
Pinellas Suncoast Transit Authority	St. Petersburg	FL				Driver Barriers
Montgomery County Jewish Council on Aging	Rockville	MD	Virtual Concept			Telework
Montgomery County Transit	Rockville	MD				Fare Free
Arrowhead Transit	Virginia	MN			Partnerships
Metropolitan Council/Metro Transit	Minneapolis	MN		Roundtrip
Kansas City Area Transportation Authority (KCATA)	Kansas City	MO				Fare Free

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Transportation Organization			Planning/Workforce	Routing	Payment	Safety Measurement
Name	Location	State/Province	Shift Scheduling	Demand Response/Fixed Route/VDP/QR Code/APCs	Deliveries/Cashless/QR Code/Bulk Tickets	Capacity Metrics/Dashboard/Distancing Tool/App Info/Social Media Analysis
Choctaw Transit—Mississippi Band of Choctaw Indians	Choctaw	MS		Assistance
Greater Cleveland Regional Transit Authority	Cleveland	OH		Assistance Reservations
Central Midlands Regional Transit Authority (The COMET)	Columbia	SC	Vehicle Cleaning			Fare Free
Fort Bend Transit	Rosenberg	TX	Vehicle Cleaning
Utah Transit Authority	Salt Lake City	UT	Vehicle Cleaning			Telework Driver Barriers
Twin Transit	Lewis County	WA			Coalition
King County Metro	Seattle	WA	Food Delivery All Door Boarding		Task Force

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Dictionary of Topics Matrix Categories

Topic Area	Sub-Topic Area	Term	Description
Planning for Emergencies	Existing Plans	Pandemic Related	Existing emergency management plans in place prior to COVID-19 that were related to pandemic emergencies.
Planning for Emergencies	Existing Plans	Snow Plans	Existing snow emergency management plans with some relevant practices used during the COVID-19 pandemic.
Planning for Emergencies	Existing Plans	Flood Plans	Existing flood emergency management plans with some relevant practices used during the COVID-19 pandemic.
Planning for Emergencies	Existing Plans	ConOps	Existing concept of operations (ConOps) plan providing a framework for response during an emergency or disaster.
Planning for Emergencies	Existing Plans	COOP	Existing continuity of operations plan (COOP) for operations during a range of emergencies.
Planning for Emergencies	Existing Plans	Contagious Disease	Existing emergency management plans in place prior to COVID-19 related to contagious disease management.
Planning for Emergencies	Existing Plans	Other	Other types of emergency management plans in place at the organization.
Planning for Emergencies	Groups and Departments	Emergency Center	Developed or utilized an emergency center as part of the transportation organization response to the COVID-19 pandemic.
Planning for Emergencies	Groups and Departments	Greater Organization	Worked with an emergency response lead that was part of the greater organization or separate from the transportation department.
Planning for Emergencies	Documentation	General Docs	General documentation from the organization of actions or efforts in emergency management during the COVID-19 pandemic.
Planning for Emergencies	Documentation	After Action	After action reports developed by the organization from emergency management during the COVID-19 pandemic.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Planning for Emergencies	Recovery Plan	In Progress	Organization development of a recovery plan from pandemic-related and/or other emergencies is in progress.
Planning for Emergencies	Recovery Plan	Developed	Organization has completed development of its recovery plan from pandemic-related emergencies.
Workforce	Safety Support	PPE Provided	Organization provided PPE and other safety or sanitizing items to bus operators, administrative staff, and other staff members during the COVID-19 pandemic.
Workforce	Safety Support	Support Services	Organization provided general support services to agency employees beyond typical employee support during the COVID-19 pandemic.
Workforce	Safety Support	Procedures	Organization developed procedures for employees to follow in order to improve workplace safety and distancing practices.
Workforce	Safety Support	Vaccines	Organization provided or facilitated vaccines for transit agency employees.
Workforce	Employee Screening Check	Self-Report	Organization relied on self-reporting of symptoms or positive test results for COVID-19.
Workforce	Employee Screening Check	Screening	Organization conducted or facilitated screening of employees for symptoms of COVID-19.
Workforce	Employee Screening Check	Testing	Organization conducted or facilitated testing for COVID-19 for some/all of its employees.
Workforce	Employee Screening Check	Quarantine	Organization mandated a quarantine period for employees who were positive for COVID-19.
Workforce	Employee Screening Check	Contact Tracing	Organization conducted contact tracing in instances when employees were positive for COVID-19 while at work.
Workforce	Adjusted Work Locations	Telework	Organization newly permitted telework for some administrative staff during the COVID-19 pandemic, particularly for schedulers and dispatchers.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Workforce	Adjusted Work Locations	Adjusted Schedules	Organization created adjusted schedules for some staff members to have fewer persons in close proximity at the same time in order to improve social distancing.
Workforce	Adjusted Work Locations	Outdoor	Organization set up temporary outdoor workspaces for administrative and/or scheduling and dispatching staff during the COVID-19 pandemic.
Workforce	Adjusted Work Locations	Indoor Separation	Organization increased physical separation of staff within facilities to improve social distancing.
Workforce	Adjusted Work Locations	Driver Choice	Organization implemented driver choice protocols for working certain routes based on comfort level in safety.
Workforce	Adjusted Work Locations	Home Bases	Organization created home bases for employees as an adjusted work location protocol.
Workforce	Employment Support	Trips to Work	Organization specially provided or facilitated trips to work for employees of the transit agency during the COVID-19 pandemic.
Workforce	Employment Support	Wage Support	Organization provided additional wage support (such as hazard pay) during the COVID-19 pandemic.
Workforce	Employment Support	Additional Duties	Organization created additional job duties for some position types (particularly vehicle operators) in order to maintain their positions and avoid layoffs during the COVID-19 pandemic.
Workforce	Employment Support	Bonuses	Organization provided bonuses to new and/or existing employees to help improve employee retention.
Workforce	Employment Support	Daycare	Organization provided child daycare for employees during the COVID-19 pandemic.
Workforce	Contractor Role Expansion	TNC Contract	Organization developed a new contract or expanded an existing contract with a TNC to provide service during the COVID-19 pandemic.
Workforce	Contractor Role Expansion	Taxi Contract	Organization developed a new contract or expanded an existing contract with a taxi company to provide service during the COVID-19 pandemic.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Workforce	Contractor Role Expansion	Provider Contract	Organization expanded the service capacity with an existing transportation contractor during the COVID-19 pandemic.
Workforce	Temporary Workers	Drivers	Organization hired temporary employees to fill vacant vehicle operator positions during the COVID-19 pandemic.
Workforce	Temporary Workers	Cleaning	Organization hired temporary employees to fulfill vehicle and facility cleaning tasks during the COVID-19 pandemic.
Workforce	Input/Feedback	Feedback	Organization received general employee input and feedback in developing safety procedures and elements for employees.
Workforce	Input/Feedback	Interviews	Organization conducted interviews with employees about workplace safety during the COVID-19 pandemic.
Workforce	Input/Feedback	Hotline	Organization developed or utilized an existing phone hotline for employees to use for safety concerns during the COVID-19 pandemic.
Workforce	Input/Feedback	Training	Organization provided training to employees on COVID-19-related safety procedures.
Safety	Mask Policies	Stated	Organization had a stated mask policy/recommendation for riders on vehicles, but it was not explicitly enforced.
Safety	Mask Policies	Enforced	Organization enforced its mask policy for riders and did not allow customers to board/ride on the vehicle without wearing a mask.
Safety	Mask Policies	Provided	Organization provided masks to riders boarding vehicles if they did not have a mask already.
Safety	Passenger Symptom Checks	Isolated Rides	Organization provided isolated rides for customers with COVID-19 symptoms.
Safety	Passenger Symptom Checks	Screening	Organization screened riders or conducted screening questions for riders prior to them scheduling a ride or boarding the vehicle.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Safety	Passenger Symptom Checks	Reactive	Organization received information from riders on positive test results or symptoms after they had ridden on the vehicle.
Safety	Passenger Symptom Checks	Contact Tracing	Organization conducted contact tracing in instances when riders were positive with COVID-19 while onboard a vehicle.
Safety	Fare Changes	Suspension	Organization suspended fares for a given period of time during the COVID-19 pandemic.
Safety	Fare Changes	Special	Organization created special fare rates or programs for some customers during the COVID-19 pandemic.
Safety	Fare Changes	Incentive	Organization created fare incentives for customers to use transit services during the COVID-19 pandemic.
Safety	Capacity Changes	Seat Cordon	Seats for passengers were physically cordoned off within vehicles during the COVID-19, either through signage or physical barriers.
Safety	Capacity Changes	Limited Capacity	Capacity onboard vehicles was limited to a certain number of passengers.
Safety	Capacity Changes	Vehicle Type	Different vehicle types were implemented for some services based on capacity and social distancing capabilities.
Safety	Capacity Changes	Reallocating	Organization reallocated buses from some services to other services based on capacity and/or service frequency considerations.
Safety	Capacity Changes	Extra Buses	Organization dispatched extra buses to some services based on capacity and/or service frequency considerations.
Safety	Driver Barriers	Driver Barriers	Organization implemented physical barriers between the driver and the rest of the vehicle to improve safety for operators.
Safety	Driver Barriers	Other Barriers	Other barriers or measures were put in place on vehicles to improve driver safety.
Safety	Vehicle Cleaning	General	Organization conducted general routine cleaning practices on board vehicles during the COVID-19 pandemic.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Safety	Vehicle Cleaning	UV Cleaning	Organization implemented vehicle cleaning using UV cleaning technologies.
Safety	Vehicle Cleaning	Fogging	Organization implemented vehicle cleaning using bacteria-killing fogging technologies.
Safety	Vehicle Cleaning	Antimicrobial	Organization implemented vehicle cleaning using antimicrobial cleaning technologies.
Safety	Exclusive Rides	General Public	Organization scheduled exclusive rides for some passengers during the COVID-19 pandemic.
Safety	Exclusive Rides	Paratransit	Organization scheduled exclusive rides for paratransit customers during the COVID-19 pandemic.
Safety	Exclusive Rides	Roundtrip	Organization provided roundtrips for some customers using the same vehicle for the going and return trips during the COVID-19 pandemic.
Safety	Exclusive Rides	COVID	Organization scheduled exclusive rides for customers testing positive or with symptoms of COVID-19.
Safety	Other Approaches	Rear Door	Organization implemented rear-door boarding on large buses during the COVID-19 pandemic.
Safety	Other Approaches	Dropoff Only	Organization implemented dropoff-only alighting procedures for customers on fixed routes, allowing boardings only at certain locations.
Safety	Other Approaches	Station Closures	Organization closed some rail stations and/or transit centers for safety purposes during the COVID-19 pandemic.
Safety	Other Approaches	Securement	Organization adjusted practices and procedures for securing wheelchairs and other mobility devices onboard vehicles.
Safety	Other Approaches	Design	New design considerations within vehicles were developed and implemented during the COVID-19 pandemic.
Safety	Other Approaches	Open Windows	Organization implemented a practice to open windows on vehicles during the COVID-19 pandemic as weather permitted.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Safety	Other Approaches	Wellness Calls	Organization called riders during the COVID-19 pandemic to check on their well-being.
Continuity of Services	Essential Trips/NEMT	Essential Trips	Organization prioritized provision of essential trips for customers, those going to medical appointments, grocery stores, work, or other priority destinations.
Continuity of Services	Essential Trips/NEMT	NEMT	Organization prioritized provision of trips for customers going to non-emergency medical destinations.
Continuity of Services	Filling Fixed Route Service Gaps	Standby Vehicles	Organization set aside standby vehicles for some services in case of capacity constraints due to safety protocols.
Continuity of Services	Filling Fixed Route Service Gaps	Temporary Lanes	Temporary priority transit lanes were created during the COVID-19 pandemic to improve transit performance.
Continuity of Services	Filling Fixed Route Service Gaps	New Routes	Organization temporarily implemented new routes to improve service reach during the COVID-19 pandemic.
Continuity of Services	Filling Fixed Route Service Gaps	Back-to-Back	Organization ran buses in back-to-back runs so that customers could use vehicles with reduced capacity but not wait as long for the next bus to arrive.
Continuity of Services	Service Adjustments	Reduced Span	Service span was reduced for some services during the COVID-19 pandemic.
Continuity of Services	Service Adjustments	FR Suspension	Some or all fixed-route services were temporarily suspended during the COVID-19 pandemic.
Continuity of Services	Service Adjustments	Weekend Schedule	Organization shifted fixed-route service schedules to Saturday and/or Sunday schedules during the COVID-19 pandemic.
Continuity of Services	Service Adjustments	Increased	Organization increased service levels for some services during the COVID-19 pandemic.
Continuity of Services	Service Adjustments	Changed Reservations	Organization changed the required reservation window for customers to request trips on the demand-response service.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Continuity of Services	New Alternative Services	On-Demand	Organization developed new on-demand services as a result of the COVID-19 pandemic.
Continuity of Services	New Alternative Services	Voucher	Organization developed voucher programs during the COVID-19 pandemic for customers to utilize alternative services to transit.
Continuity of Services	New Alternative Services	Shuttle	Organization developed a direct shuttle service for some trip purposes/customer groups during the COVID-19 pandemic.
Continuity of Services	New Alternative Services	Medical	Organization developed a service specifically for nonemergency medical transportation during the COVID-19 pandemic.
Continuity of Services	New Alternative Services	Volunteer	Organization facilitated connection with volunteer ride programs for customer transportation.
Continuity of Services	Paratransit Policy	Same Day	Organization newly allowed for same-day trip scheduling for demand response services during the COVID-19 pandemic.
Continuity of Services	Paratransit Policy	Curbside	Organization implemented curbside pickup for paratransit service during the COVID-19 pandemic.
Continuity of Services	Paratransit Policy	Assistance	Organization implemented passenger-assistance-related policies for paratransit service during the COVID-19 pandemic.
Continuity of Services	Paratransit Policy	No Shows	Organization adjusted no-show policy or policy enforcement for paratransit service during the COVID-19 pandemic.
Continuity of Services	Paratransit Policy	Reservations	Organization adjusted the required reservation window for paratransit customers to make requests during the COVID-19 pandemic.
Continuity of Services	Paratransit Service Eligibility	Waived	Organization waived existing paratransit requirements for some customers during the COVID-19 pandemic.
Continuity of Services	Paratransit Service Eligibility	Modified	Organization modified existing paratransit requirements for some customers during the COVID-19 pandemic.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Continuity of Services	Paratransit Service Eligibility	Phone	Organization modified paratransit eligibility assessments to occur over the phone during the COVID-19 pandemic.
Continuity of Services	Paratransit Service Eligibility	Virtual	Organization modified paratransit eligibility assessments to occur over virtual meeting formats during the COVID-19 pandemic.
Incidental Uses and Partnerships	Transit Collaboration	Ridehailing	Collaboration with a TNC or taxicab company during the COVID-19 pandemic.
Incidental Uses and Partnerships	Transit Collaboration	Other Transit	Collaboration with another transit agency during the COVID-19 pandemic.
Incidental Uses and Partnerships	Transit Collaboration	Education	Collaboration with an educational institute or school system during the COVID-19 pandemic.
Incidental Uses and Partnerships	Transit Collaboration	Business	Collaboration with a business or business association during the COVID-19 pandemic.
Incidental Uses and Partnerships	Transit Collaboration	Law Enforcement	Collaboration with law enforcement during the COVID-19 pandemic.
Incidental Uses and Partnerships	Food/Goods Delivery Programs	Direct	Organization directly delivered food and/or other goods using agency vehicles and drivers during the COVID-19 pandemic.
Incidental Uses and Partnerships	Food/Goods Delivery Programs	Other	Organization collaborated with other organizations that directly delivered food and/or other goods using their own vehicles.
Incidental Uses and Partnerships	Service Agency Collaboration	Health Org	Delivery collaboration with a health and human services organization or area agency on aging.
Incidental Uses and Partnerships	Service Agency Collaboration	Hospital	Delivery collaboration with a hospital system or other medical organization.
Incidental Uses and Partnerships	Service Agency Collaboration	Food Pantry	Delivery collaboration with a food bank or food pantry organization.
Incidental Uses and Partnerships	Service Agency Collaboration	Fed. Or State	Delivery collaboration involving support from the state department of transportation.
Incidental Uses and Partnerships	Service Agency Collaboration	Public Housing	Delivery collaboration involving a public housing authority.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Incidental Uses and Partnerships	COVID-19 Testing and Vaccination	Testing	Provision of direct trips to COVID-19 testing locations.
Incidental Uses and Partnerships	COVID-19 Testing and Vaccination	Vaccination	Provision of direct trips to COVID-19 vaccination locations.
Incidental Uses and Partnerships	Special Facility	Mobile Site	Organization developed a mobile vehicle testing or vaccination service using agency vehicles.
Incidental Uses and Partnerships	Special Facility	Emer. Facility	Organization facilities were used as a COVID-19 testing or vaccination site.
Incidental Uses and Partnerships	Rapid/Random Response NET	COVID-19	Organization developed a rapid response nonemergency transportation service for customers with symptoms of COVID-19.
Incidental Uses and Partnerships	Rapid/Random Response NET	Shelter	Organization developed a rapid response service during the COVID-19 pandemic for sheltering people experiencing homelessness not related to COVID-19.
Incidental Uses and Partnerships	Rapid/Random Response NET	Home Repair	Organization developed an incidental use program to help with home maintenance and repair assistance in their community.
Incidental Uses and Partnerships	Heat Shelters/Cooling Centers	Heat Shelters	Organization provided transportation to heat shelters during the COVID-19 pandemic period.
Incidental Uses and Partnerships	Heat Shelters/Cooling Centers	Cooling Centers	Organization provided transportation to cooling centers during the COVID-19 pandemic period.
Communication and Engagement	Public Messaging	Phone	Organization provided communications on actions during the COVID-19 pandemic through direct phone calls to customers.
Communication and Engagement	Public Messaging	IVR	Organization provided communications on actions during the COVID-19 pandemic through phone menus to customers.
Communication and Engagement	Public Messaging	Web	Organization provided communications on actions during the COVID-19 pandemic through information available on the agency’s websites and/or smartphone application.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Communication and Engagement	Public Messaging	Text Messaging	Organization provided communications on actions during the COVID-19 pandemic through direct text messaging system to customers.
Communication and Engagement	Public Messaging	Postings	Organization provided communications to customers through social media postings about actions during the COVID-19 pandemic.
Communication and Engagement	Public Messaging	Media	Organization provided communications to customers through news media about actions during the COVID-19 pandemic.
Communication and Engagement	Public Messaging	Advertising	Organization advertised actions during the COVID-19 pandemic through TV, radio, billboards, and other mechanisms.
Communication and Engagement	Public Messaging	Mailers	Organization developed physical flyers, postcards, or other types of media about actions during the COVID-19 pandemic and directly mailed/distributed them to customers.
Communication and Engagement	Community Engagement	Coalition	Organization developed a coalition for community engagement about safety and service concerns during the COVID-19 pandemic.
Communication and Engagement	Community Engagement	Toolkit	Organization developed a toolkit for customers to learn about safety and service considerations of the COVID-19 pandemic.
Communication and Engagement	Community Engagement	Pop-Up Events	Organization conducted pop-up events about safety and service actions during the COVID-19 pandemic.
Communication and Engagement	Community Engagement	Storytelling	Organization utilized storytelling through media approaches with customers as a community engagement tool during the COVID-19 pandemic.
Communication and Engagement	Information Channels	Hotline	Organization developed a phone hotline during the COVID-19 pandemic for customers to provide feedback related to pandemic actions.
Communication and Engagement	Information Channels	Web Feedback	Organization developed a web portal during the COVID-19 pandemic for customers to provide feedback related to pandemic actions.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Communication and Engagement	Information Channels	App Feedback	Organization developed a smartphone application portal during the COVID-19 pandemic for customers to provide feedback related to pandemic actions.
Communication and Engagement	Information Channels	Local Orgs	Organization worked with other local organizations during the COVID-19 pandemic to communicate information and solicit feedback related to pandemic actions.
Communication and Engagement	Public Feedback	Survey	Organization conducted surveys with customers to provide feedback related to pandemic actions.
Communication and Engagement	Public Feedback	QR Code	Organization utilized QR codes for customers to provide feedback related to pandemic actions.
Communication and Engagement	Public Feedback	Driver Outreach	Organization instructed and trained drivers to reach out directly to riders about their feedback and concerns during the COVID-19 pandemic.
Communication and Engagement	Public Feedback	Virtual Meetings	Organization conducted virtual meetings with customers and stakeholder groups during the COVID-19 pandemic in place of in-person meetings.
Communication and Engagement	Other Communication	Floor Decals	Floor decals were installed on vehicles to promote social distancing and other safe practices.
Communication and Engagement	Other Communication	App Pushes	Organization utilized pushes on smartphone apps to alert customers to safety messages during COVID-19.
Communication and Engagement	Other Communication	Dashboard	Organization developed an online dashboard for COVID-19-related information.
Communication and Engagement	Other Communication	Bus Signs	Organization developed signage at bus stops and transit centers for COVID-19-related safety and service messages.
Communication and Engagement	Other Communication	Public Art	Public art was utilized for communication with customers during the COVID-19 pandemic.
Financial Sustainability Strategies	Contactless Payment	Contactless	Organization implemented new Contactless payment options during the COVID-19 pandemic.
Financial Sustainability Strategies	Contactless Payment	Mobile	Organization implemented new mobile payment options during the COVID-19 pandemic.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Financial Sustainability Strategies	Contactless Payment	Central Location	Organization instituted protocols for fare payment to occur at a central facility location rather than onboard vehicles.
Financial Sustainability Strategies	Reimbursement	CARES Act	Financial reimbursement for transit expenses came from the FTA CARES Act.
Financial Sustainability Strategies	Reimbursement	Existing Contracts	Financial reimbursement for transit expenses came from the existing service contracts.
Financial Sustainability Strategies	Reimbursement	FTA	Financial reimbursement for transit expenses came from other FTA grant programs.
Financial Sustainability Strategies	Reimbursement	DOT Waiver	Financial reimbursement for transit expenses was relieved/relaxed requirements through a state DOT waiver.
Financial Sustainability Strategies	Reimbursement	State Grant	Financial reimbursement for transit expenses came from state grant programs.
Financial Sustainability Strategies	Reimbursement	County	Financial reimbursement for transit expenses came from local county support.
Financial Sustainability Strategies	Pooled Funding	Bulk Purchases	Organization worked with other government organizations for bulk purchases during the COVID-19 pandemic in order to increase leverage.
New and Existing Technologies	Planning/Workforce	Shift Scheduling	Organization used workforce technologies to implement new shift scheduling for employees (for safety reasons) during the COVID-19 pandemic.
New and Existing Technologies	Routing	Demand Response	Organization utilized scheduling and dispatching software in new ways during the COVID-19 pandemic for demand-response services.
New and Existing Technologies	Routing	Fixed Route	Organization utilized scheduling and dispatching software in new ways during the COVID-19 pandemic for fixed route services.
New and Existing Technologies	Routing	VDP	Organization utilized scheduling and dispatching software in new ways during the COVID-19 pandemic for volunteer driver programs.
New and Existing Technologies	Routing	QR Code	Organization utilized QR codes for consideration in vehicle routing during the COVID-19 pandemic.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
New and Existing Technologies	Routing	APCs	Organization utilized automatic passenger counters as part of COVID-19 pandemic response.
New and Existing Technologies	Payment	Deliveries	Organization utilized software platforms for payment of delivery fees/fares during the COVID-19 pandemic.
New and Existing Technologies	Payment	Cashless	Organization utilized software platforms for cashless fare payment during the COVID-19 pandemic.
New and Existing Technologies	Payment	QR Code	Organization utilized QR codes with fare payment on software platforms during the COVID-19 pandemic.
New and Existing Technologies	Payment	Bulk Tickets	Organization utilized software platforms for bulk ticket purchases by customers during the COVID-19 pandemic.
New and Existing Technologies	Safety Measurement	Capacity Metrics	Organization utilized vehicle capacity metrics as part of safety measurement during the COVID-19 pandemic.
New and Existing Technologies	Safety Measurement	Dashboard	Organization utilized a public online dashboard for safety measurement during the COVID-19 pandemic.
New and Existing Technologies	Safety Measurement	Distancing Tool	Organization utilized a social distancing tool as part of safety measurement during the COVID-19 pandemic.
New and Existing Technologies	Safety Measurement	App Info	Organization utilized smartphone application information as part of safety measurement during the COVID-19 pandemic.
New and Existing Technologies	Safety Measurement	Social Media Analysis	Organization utilized social media text analysis as part of safety measurement during the COVID-19 pandemic.
Enduring Changes	Operational Policies	Vehicle Cleaning	New vehicle cleaning procedures will continue for the organization past the pandemic.
Enduring Changes	Operational Policies	Food Delivery	New food and goods delivery services will/may continue for the organization past the pandemic.
Enduring Changes	Operational Policies	All Door Boarding	New all-door boarding procedures will continue for the organization past the pandemic.
Enduring Changes	Operational Policies	Virtual Concept	Organization has adopted processes to facilitate fully virtual operation (administrative staff, eligibility assessments, and outreach) if needed in the future.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Topic Area	Sub-Topic Area	Term	Description
Enduring Changes	Paratransit Policies	Assistance	Organization has adopted new policies on paratransit passenger assistance as a result of the COVID-19 pandemic.
Enduring Changes	Paratransit Policies	Reservations	Organization has adopted new policies on paratransit reservations as a result of the COVID-19 pandemic.
Enduring Changes	Paratransit Policies	Roundtrip	Organization has adopted new policies on providing roundtrips for paratransit customers as a result of the COVID-19 pandemic.
Enduring Changes	Paratransit Policies	Eligibility Setting	Organization has adopted new policies on paratransit eligibility processes as a result of the COVID-19 pandemic.
Enduring Changes	Relationships	Partnerships	Organization will maintain partnerships made with other local organizations during the COVID-19 pandemic.
Enduring Changes	Relationships	Coalition	Organization will maintain coalition formed with other local organizations during the COVID-19 pandemic.
Enduring Changes	Relationships	Task Force	Organization will maintain task force formed with other local organizations during the COVID-19 pandemic.
Enduring Changes	Others	Fare Free	Fare-free policies have been permanently implemented for some/all services.
Enduring Changes	Others	Telework	Telework policies and practices have been permanently implemented for some organization staff positions.
Enduring Changes	Others	Driver Barriers	Driver barriers have/will remain on transit agency vehicles.
Enduring Changes	Others	Alternative Service	Organization will continue alternative service program beyond the COVID-19 pandemic.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.

Abbreviations and acronyms used without definitions in TRB publications:

A4A	Airlines for America
AAAE	American Association of Airport Executives
AASHO	American Association of State Highway Officials
AASHTO	American Association of State Highway and Transportation Officials
ACI–NA	Airports Council International–North America
ACRP	Airport Cooperative Research Program
ADA	Americans with Disabilities Act
APTA	American Public Transportation Association
ASCE	American Society of Civil Engineers
ASME	American Society of Mechanical Engineers
ASTM	American Society for Testing and Materials
ATA	American Trucking Associations
CTAA	Community Transportation Association of America
CTBSSP	Commercial Truck and Bus Safety Synthesis Program
DHS	Department of Homeland Security
DOE	Department of Energy
EPA	Environmental Protection Agency
FAA	Federal Aviation Administration
FAST	Fixing America’s Surface Transportation Act (2015)
FHWA	Federal Highway Administration
FMCSA	Federal Motor Carrier Safety Administration
FRA	Federal Railroad Administration
FTA	Federal Transit Administration
GHSA	Governors Highway Safety Association
HMCRP	Hazardous Materials Cooperative Research Program
IEEE	Institute of Electrical and Electronics Engineers
ISTEA	Intermodal Surface Transportation Efficiency Act of 1991
ITE	Institute of Transportation Engineers
MAP-21	Moving Ahead for Progress in the 21st Century Act (2012)
NASA	National Aeronautics and Space Administration
NASAO	National Association of State Aviation Officials
NCFRP	National Cooperative Freight Research Program
NCHRP	National Cooperative Highway Research Program
NHTSA	National Highway Traffic Safety Administration
NTSB	National Transportation Safety Board
PHMSA	Pipeline and Hazardous Materials Safety Administration
RITA	Research and Innovative Technology Administration
SAE	Society of Automotive Engineers
SAFETEA-LU	Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005)
TCRP	Transit Cooperative Research Program
TEA-21	Transportation Equity Act for the 21st Century (1998)
TRB	Transportation Research Board
TSA	Transportation Security Administration
U.S. DOT	United States Department of Transportation

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Suggested Citation: "Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.