Incorporating Technologies into Airport In-Terminal Concessions Programs: A Primer (2025)
Chapter: References
13. References
Airport Cooperative Research Program. 2022. Use Case Spotlight: Virtual Queuing. Airport Cooperative Research Program Periodic Publication on Transformative Technologies at Airports. October 31. https://crp.trb.org/acrptransformativetech/applied-technology-in-airports/use-case-spotlight-virtual-queuing/.
Anastasi, M., L. Ferroni, M. Moodie, and J. MacGowan. 2022. Airport Retail: Brace for Disruption. January. https://www.bain.com/insights/airport-retail-brace-for-disruption/.
Aviation Pros. 2021. Servy and AtYourGate Roll Out Contactless Order and Pay and Delivery Programs at International Airports Across the US. Aviation Pross. https://www.aviationpros.com/airports/press-release/21215701/grab-servy-and-atyourgate-roll-out-contactless-order-and-pay-and-delivery-programs-at-international-airports-across-the-us.
Brownlow, J. 2023. The latest interactive, AI powered retail experience at Changi Airport. World Aviation Festival. https://worldaviationfestival.com/blog/airports/the-latest-interactive-ai-powered-retail-experience-at-changi-airport/.
Cao, X. J., Z. Xu, and F. Douma. 2012. The interactions between e-shopping and traditional in-store shopping: An application of structural equations model. Transportation, Vol. 39, No. 5, pp. 957-974.
Carr, D. 2019. Airport Innovation Labs. Wings. https://mydigitalpublication.com/publication/?i=584687&article_id=3372586&view=articleBrowser.
CommerceIQ. 2022. Sneak Preview at our 2023 E-Commerce Predictions. https://commerceiq.ai/2023-ecommerce-predictions-sneak-preview/.
Diaz-Gutierrez, J. M., et al. 2023. COVID-19 Impacts on Online and In-Store Shopping Behaviors: Why They Happened and Whether They Will Last Post Pandemic. Transportation Research Record: Journal of the Transportation Research Board, Vol. 2678, Issue 12, pp 580-598. https://doi.org/10.1177/03611981231155169.
Electricity Plans. 2022. Electricity for Resraurants. https://electricityplans.com/landing/electricity-for-restaurants/.
Gartner. n.d. Digitalization. https://www.gartner.com/en/information-technology/glossary/digitalization. (As of August 29, 2025).
Grand View Research. 2023. Cultured Meat Market Size, Share, and Trends and Analysis. https://www.grandviewresearch.com/industry-analysis/cultured-meat-market-report.
Heathrow Airport Limited. 2024. Shopping at Heathrow. https://www.heathrow.com/at-the-airport/shopping. (As of August 15, 2024).
Matthewson, D. 2024. Revolutionizing Food Quality Technology: Innovations in ChatGPT for Food Supply Chain Monitoring. https://devset.ai/blog/revolutionizing-food-quality-technology-innovations-in-chatgpt-for-food-supply-chain-monitoring.
Medina, A. 2021. How Covid Has Changed the Way Americans Shop. Consumer Reports. https://www.consumerreports.org/shopping-retail/how-covid-has-changed-the-way-americans-shop-a8562281287/?msockid=11e8e0241be566a02e2af4031a4d6749.
Oliver Wyman Forum. 2023. Evolution Of Airports – Travel Trends In The Next 30 Years. https://www.oliverwymanforum.com/mobility/2023/jun/airport-evolution-travel-trends-by-2050.html.
Patel, D. 2022. Airport Quick Service Restaurant (QSR) Market Trends [2031]. https://growthmarketreports.com/report/airport-quick-service-restaurant-market-global-industry-analysis.
Petrie, J. 2019. Self-Service Takes Hold in the Future of Airport Concessions. Aviation Pros. https://www.aviationpros.com/airports/airport-revenue/concessionaire-retail/article/21089225/self-service-takes-hold-in-the-future-of-airport-concessions.
Rhodes, E. 2024. Everything You Need to Know About Traveling Through JFK International Airport. Travel +Leisure. February 4. https://www.travelandleisure.com/airlines-airports/jfk-airport/jfk-airport-terminal-guide#:~:text=International%20airlines%20operating%20out%20of%20JFK%20include%3A%20Aer,Atlantic%2C%20Viva%20Aerobus%2C%20Volaris%2C%20WestJet%2C%20and%20Xiamen%20Air.
U.S. Department of Commerce. 2024. Quarterly Retail E-commerce Sales: 1st Quarter 2024. United States Census Bureau. https://www2.census.gov/retail/releases/historical/ecomm/24q1.pdf.
Yelp. 2022. Yelp’s 2023 Food Trends. https://www.yelp.com/article/yelps-2023-food-trends/.
Youd, F. 2021. Airport Technology Features. Airport Technology. https://www.airport-technology.com/features/no-more-waiting-virtual-queueing-at-seattle-tacoma-airport/?cf-view.
