Assessing and Measuring the Business Value of Knowledge Management (2026)
Chapter: Appendix A5: Interview Guide - Feedback Sessions
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Appendix A4: Findings from the Stakeholder Interviews
Suggested Citation:
"Appendix A5: Interview Guide - Feedback Sessions." National Academies of Sciences, Engineering, and Medicine. 2026. Assessing and Measuring the Business Value of Knowledge Management. Washington, DC: The National Academies Press.
doi: 10.17226/29279.
Appendix A5: Interview Guide—Feedback Sessions
The Iknow project team used the following interview guide for the stakeholder feedback sessions in January 2025. The purpose of these interviews is to help collect feedback on the draft version of the Guide. The interviewees were KM practitioners at state DOTs.
Interview Guide
Assessing and Measuring the Business Value of Knowledge Management
NCHRP Project #23-17.
| Interviewee | |
| Job Title | |
| Department | |
| Organization | |
| Address | |
| Telephone | |
| Interviewed by | |
| Date | |
| Time |
Questions
- How clear, accessible and relevant did you find the overall content for the intended audience of (1) KM professionals and (2) non-KM professionals?
- Were there any sections or chapters that you found:
- particularly valuable or insightful? If so, which ones and why?
- Complex or confusing? If so, which ones and why?
- How well did the guidebook’s structure and flow work for you? Were there any areas where the organization could be improved?
- Was it easy to navigate through the guidebook?
- Did you feel the technical concepts were explained adequately for the target audience? If not, which areas need more explanation or simplification?
- Were there any important topics or concepts that you feel were missing or underdeveloped?
Suggested Citation:
"Appendix A5: Interview Guide - Feedback Sessions." National Academies of Sciences, Engineering, and Medicine. 2026. Assessing and Measuring the Business Value of Knowledge Management. Washington, DC: The National Academies Press.
doi: 10.17226/29279.
- How practical and applicable did you find the information presented? Can you envision using the concepts in your professional life?
- Were the examples, case studies, or real-world applications helpful and practical in illustrating the concepts? If so, which ones stood out? If not, what types of examples would you suggest?
- How did you find the balance between theoretical concepts and practical applications? Was it appropriate for the target audience?
- Were there any areas where you felt the content was redundant or could be condensed?
- How effective were the visual aids (charts, graphs, diagrams) in supporting the text? Were there any areas where additional visuals would be helpful? Are there sections in the guidebook that could be enhanced with more interactive elements (like checklists, worksheets, or quick-reference cards)?
- Did you find the writing style and tone engaging and appropriate for the audience (e.g., too casual, too formal, too technical)? If not, what changes would you suggest?
- If you could recommend one major improvement for the book, what would it be and why?
- What did you like most about the guidebook? Least?
- How would you use this guidebook?
Additional questions for information purposes only:
- Practical Application
- - How practical do you find the strategies and processes outlined in the guidebook?
- - Can you provide examples of how you might apply some of the guidelines in your current projects?
- Impact Assessment
- - How do you believe this guidebook will impact knowledge management practices within our DOT?
- - Do you feel motivated to implement changes or new practices based on this guidebook?
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