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Front Matter i-xii
OPENING PLENARY SESSION: Winning Performance Management Strategies for the Change Game 1-7
BREAKOUT SESSION 1-A: Preparing Your Performance Management Program for Reauthorization 8-10
BREAKOUT SESSION 1-B: Adjusting Your Performance Management Program for Changes in Vehicle and Fuel Technology 11-12
BREAKOUT SESSION 1-C: Implications of Climate Change and Sustainability for Performance Management Programs 13-16
PLENARY SESSION 2: Performance-Based Decision Making: The Bucks Start Here! 17-21
BREAKOUT SESSION 2-A: Clash of Priorities 22-24
BREAKOUT SESSION 2-B: Levels of Decision Making 25-27
BREAKOUT SESSION 2-C: Lessons Learned 28-30
PLENARY SESSION 3: The Future Is Now! 31-35
BREAKOUT SESSION 3-A: Digital Breadcrumbs: Mobility Data Capture with Social Media 36-38
BREAKOUT SESSION 3-B: Transforming Experiences: From Data to Measures, Measures to Information, and Information to Decisions with Data Fusion and Visualization 39-41
BREAKOUT SESSION 3-C: Asking the Right Questions: Timely Advice for Emerging Tools, Better Data, and Approaches for Systems Performance Measures 42-43
PLENARY SESSION 4: Tools and Methods: What Are We Doing and How Are We Doing It? 44-48
BREAKOUT SESSION 4-A: Measuring Regional and Community Outcomes 49-51
BREAKOUT SESSION 4-B: Measuring Transportation System and Mode Performance 52-55
BREAKOUT SESSION 4-C: Measuring Service Quality, Effectiveness, and Efficiency at the Program, Project, or Service Levels 56-58
PLENARY SESSION 5: Measuring the Immeasurable: Pitfalls and Opportunities for Gauging Livability, Economic Prosperity, and Transit State of Good Repair 59-69
BREAKOUT SESSION 5-A: Breaking Down Boundaries for Transportation, Land Use, and the Environment: How to Choose and Use Livability Metrics 70-74
BREAKOUT SESSION 5-B: Incorporating Economic Impact Yardsticks into Transportation Investment Decision Making and Performance Management 75-77
BREAKOUT SESSION 5-C: State-of-Good-Repair Data, Performance Measures, and Capital Program Decision Making 78-80
Concluding Remarks 81-85
APPENDIX A: Poster Summaries 86-100
APPENDIX B: Participants 101-104

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Performance Measurement of Transportation Systems: Summary of the Fourth International Conference (2013)

Chapter: BREAKOUT SESSION 4-C: Measuring Service Quality, Effectiveness, and Efficiency at the Program, Project, or Service Levels

My Academies

Performance Measurement of Transportation Systems: Summary of the Fourth International Conference (2013)

Chapter: BREAKOUT SESSION 4-C: Measuring Service Quality, Effectiveness, and Efficiency at the Program, Project, or Service Levels