Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency
2017

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TRB's Airport Cooperative Research Program (ACRP) Synthesis 82: Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency summarizes airport practices and tools used by airport emergency managers. Using social media for emergency management, airports glean information and intelligence from the stream of posts and messages passing through social media and then apply this information to enhance situational awareness and resource allocation decisions by emergency managers. Such uses raise the stakes for timeliness of data extraction and validation of the results, especially if the information is going to be used for resource allocation and other decision making.

Publication information

100 pages · 8.5 x 11 · paperback
ISBN Paperback: 0-309-39006-0
ISBN Ebook: 0-309-46438-2
DOI: https://doi.org/10.17226/24871

Suggested citation

National Academies of Sciences, Engineering, and Medicine. 2017. Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency. Washington, DC: The National Academies Press.

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Front Matter i-x
Summary 1-2
CHAPTER ONE Introduction 3-9
CHAPTER TWO Study Methodology 10-11
CHAPTER THREE Case Examples 12-34
CHAPTER FOUR Findings, Conclusions, and Further Research 35-38
Glossary 39-39
Acronyms 40-40
References 41-42
APPENDIX A Case Example Interview Script 43-46
APPENDIX B Social Media Use Policy University of North Dakota 47-49
APPENDIX C University of North Dakota Media Relations/Social Media in Policing Lesson Plan 50-51
APPENDIX D Story of a Disaster as Told by an Airport's Social Media 52-91
APPENDIX E Advice on General Use of Social Media 92-92
APPENDIX F Common Steps for Adopting the Use of Social media into Emergency Management 93-95

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Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency (2017)

Chapter: CHAPTER TWO Study Methodology

Publication information

Suggested citation

My Academies

Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency (2017)

Chapter: CHAPTER TWO Study Methodology