Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency
2017

You must be logged in to download this publication.

Select Book Type

Paperback - $28.80

Request an exam or desk copy

TRB's Airport Cooperative Research Program (ACRP) Synthesis 82: Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency summarizes airport practices and tools used by airport emergency managers. Using social media for emergency management, airports glean information and intelligence from the stream of posts and messages passing through social media and then apply this information to enhance situational awareness and resource allocation decisions by emergency managers. Such uses raise the stakes for timeliness of data extraction and validation of the results, especially if the information is going to be used for resource allocation and other decision making.

Publication information

100 pages · 8.5 x 11 · paperback
ISBN Paperback: 0-309-39006-0
ISBN Ebook: 0-309-46438-2
DOI: https://doi.org/10.17226/24871

Suggested citation

National Academies of Sciences, Engineering, and Medicine. 2017. Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency. Washington, DC: The National Academies Press.

Import this citation to:

Bibtext
EndNote
Reference manager

First Name
Last Name
Email (required)
I agree to receive emails from the National Academies (required)

We respect your privacy and will never share your information.

Search this publication

Front Matter i-x
Summary 1-2
CHAPTER ONE Introduction 3-9
CHAPTER TWO Study Methodology 10-11
CHAPTER THREE Case Examples 12-34
CHAPTER FOUR Findings, Conclusions, and Further Research 35-38
Glossary 39-39
Acronyms 40-40
References 41-42
APPENDIX A Case Example Interview Script 43-46
APPENDIX B Social Media Use Policy University of North Dakota 47-49
APPENDIX C University of North Dakota Media Relations/Social Media in Policing Lesson Plan 50-51
APPENDIX D Story of a Disaster as Told by an Airport's Social Media 52-91
APPENDIX E Advice on General Use of Social Media 92-92
APPENDIX F Common Steps for Adopting the Use of Social media into Emergency Management 93-95

Log In

Former MyNAP users: You'll need to reset your password on your first login to MyAcademies. Click "Forgot password" below to receive a reset link via email. Having trouble? Visit our FAQ page to contact support.

Members of the National Academy of Sciences, National Academy of Engineering, or National Academy of Medicine should log in through their respective Academy portals.

Email (required)
Password (required)

Don't have an account?

Register

Email (required)
New password (required)
Retype password (required) Password must be at least 8 characters
I accept the terms of use
terms of use

Thank You

Thank you for creating a MyAcademies account!

Enjoy free access to thousands of National Academies' publications, a 10% discount off every purchase, and build your personal library.

Forgot Password

Enter the email address for your MyAcademies (formerly MyNAP) account to receive password reset instructions.

Email (required)

Reset Requested

We sent password reset instructions to your email . Follow the link in that email to create a new password. Didn't receive it? Check your spam folder or contact us for assistance.

Reset Password

New password (required)
Retype password (required) Password must be at least 8 characters

Reset Password

Your password has been reset.

Verify email

Verify Your Email Address

We sent a verification link to your email. Please check your inbox (and spam folder) and follow the link to verify your email address. If you did not receive the email, you can request a new verification link below

Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency (2017)

Chapter: Glossary

Publication information

Suggested citation

My Academies

Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency (2017)

Chapter: Glossary