Assessing Airport Programs for Travelers with Disabilities and Older Adults (2023)

Chapter: Chapter 3 - Assessing Airport Programs Through Performance Management

Previous Chapter: Chapter 2 - Addressing Traveler Needs
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 14
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 15
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 16
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 17
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 18
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 19
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 20
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 21
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 22
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 23
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 24
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 25
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 26
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 27
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 28
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 29
Suggested Citation: "Chapter 3 - Assessing Airport Programs Through Performance Management." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
Page 30
Next Chapter: Chapter 4 - Airport Commitment and Strategy
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