The Evolution of Knowledge Management at Airports
2023

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Industry-wide, airports are experiencing disruptive and continuous changes that include the rapid introduction of new technology, financial constraints, retirements, and the need to replace seasoned veterans. These changes are compounded by a diminishing pipeline of individuals interested in working at airports.

ACRP Research Report 258: The Evolution of Knowledge Management at Airports, from TRB's Airport Cooperative Research Program, is a resource that airports can use to help mitigate the loss of institutional knowledge when employees change jobs or retire.

Publication information

96 pages · 8.5 x 11 · paperback
ISBN Paperback: 0-309-70920-2
ISBN Ebook: 0-309-71327-7
DOI: https://doi.org/10.17226/27399

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National Academies of Sciences, Engineering, and Medicine. 2023. The Evolution of Knowledge Management at Airports. Washington, DC: The National Academies Press.

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Front Matter i-viii
Summary 1-2
Chapter 1 - Introduction 3-3
Chapter 2 - KM for Airports 4-8
Chapter 3 - Implementing KM 9-30
Chapter 4 - KM Techniques 31-43
Appendix A - Resources for KM Implementation Planning 44-52
Appendix B - Resources for Knowledge Capture, Documentation, and Reuse 53-65
Appendix C - Resource for Person-to-Person Knowledge Transfer and Learning 66-66
Appendix D - Resource for Information Management 67-73
Appendix E - Resource for Workforce Management 74-74
Appendix F - Learning Culture: Case Study on Improving Efficiency Through Lean Six Sigma and KM at Columbus Regional Airport Authority 75-80
References 81-82
Bibliography 83-86

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The Evolution of Knowledge Management at Airports (2023)

Chapter: Appendix E - Resource for Workforce Management

Publication information

Suggested citation

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The Evolution of Knowledge Management at Airports (2023)

Chapter: Appendix E - Resource for Workforce Management