The Evolution of Knowledge Management at Airports
2023

You must be logged in to download this publication.

Select Book Type

Paperback - $35.10

Request an exam or desk copy

Industry-wide, airports are experiencing disruptive and continuous changes that include the rapid introduction of new technology, financial constraints, retirements, and the need to replace seasoned veterans. These changes are compounded by a diminishing pipeline of individuals interested in working at airports.

ACRP Research Report 258: The Evolution of Knowledge Management at Airports, from TRB's Airport Cooperative Research Program, is a resource that airports can use to help mitigate the loss of institutional knowledge when employees change jobs or retire.

Publication information

96 pages · 8.5 x 11 · paperback
ISBN Paperback: 0-309-70920-2
ISBN Ebook: 0-309-71327-7
DOI: https://doi.org/10.17226/27399

Suggested citation

National Academies of Sciences, Engineering, and Medicine. 2023. The Evolution of Knowledge Management at Airports. Washington, DC: The National Academies Press.

Import this citation to:

Bibtext
EndNote
Reference manager

First Name
Last Name
Email (required)
I agree to receive emails from the National Academies (required)

We respect your privacy and will never share your information.

Search this publication

Front Matter i-viii
Summary 1-2
Chapter 1 - Introduction 3-3
Chapter 2 - KM for Airports 4-8
Chapter 3 - Implementing KM 9-30
Chapter 4 - KM Techniques 31-43
Appendix A - Resources for KM Implementation Planning 44-52
Appendix B - Resources for Knowledge Capture, Documentation, and Reuse 53-65
Appendix C - Resource for Person-to-Person Knowledge Transfer and Learning 66-66
Appendix D - Resource for Information Management 67-73
Appendix E - Resource for Workforce Management 74-74
Appendix F - Learning Culture: Case Study on Improving Efficiency Through Lean Six Sigma and KM at Columbus Regional Airport Authority 75-80
References 81-82
Bibliography 83-86

Log In

Former MyNAP users: You'll need to reset your password on your first login to MyAcademies. Click "Forgot password" below to receive a reset link via email. Having trouble? Visit our FAQ page to contact support.

Members of the National Academy of Sciences, National Academy of Engineering, or National Academy of Medicine should log in through their respective Academy portals.

Email (required)
Password (required)

Don't have an account?

Register

Email (required)
New password (required)
Retype password (required) Password must be at least 8 characters
I accept the terms of use
terms of use

Thank You

Thank you for creating a MyAcademies account!

Enjoy free access to thousands of National Academies' publications, a 10% discount off every purchase, and build your personal library.

Forgot Password

Enter the email address for your MyAcademies (formerly MyNAP) account to receive password reset instructions.

Email (required)

Reset Requested

We sent password reset instructions to your email . Follow the link in that email to create a new password. Didn't receive it? Check your spam folder or contact us for assistance.

Reset Password

New password (required)
Retype password (required) Password must be at least 8 characters

Reset Password

Your password has been reset.

Verify email

Verify Your Email Address

We sent a verification link to your email. Please check your inbox (and spam folder) and follow the link to verify your email address. If you did not receive the email, you can request a new verification link below

The Evolution of Knowledge Management at Airports (2023)

Chapter: Appendix C - Resource for Person-to-Person Knowledge Transfer and Learning

Publication information

Suggested citation

My Academies

The Evolution of Knowledge Management at Airports (2023)

Chapter: Appendix C - Resource for Person-to-Person Knowledge Transfer and Learning