Airport Practices for Onboarding a New Passenger Airline (2024)

Chapter: Appendix B: Airport Interview Protocol

Visit NAP.edu/10766 to get more information about this book, to buy it in print, or to download it as a free PDF.
Previous Chapter: Appendix A: Airport Survey on New Airline Onboarding
Page 49
Suggested Citation: "Appendix B: Airport Interview Protocol." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.
Save
Cancel

presentation

APPENDIX B

Airport Interview Protocol

Airport Phone Interview Framework
  1. Which airline recently began serving your airport for the first time (type aircraft, number of operations, etc.)?
  2. Describe the procedures and practices your airport used to prepare for operations by this new airline.
  3. Which departments played a lead role and which departments were involved in a supporting role?
  4. What items must be addressed by airports preparing for service by a new airline?
    1. Available space for different airline functions (ticket counters, hold rooms, ramp, baggage makeup, etc.)
    2. Policies, procedures, and lease and operating agreements
    3. Potential landside impacts
    4. Operating restrictions or potential hazards (wingspan restricted gates, etc.)
    5. Emergency preparedness (larger aircraft, change in ARFF Index)
    6. Other?
  5. What were the airline’s expectations from the airport, regarding gates/aircraft parking, terminal space, under- and over-the-wing aircraft servicing, employee or contractor access, etc.?
  6. Would you be able to share a sample checklist your airport has created to prepare for onboarding new airlines?
  7. Would you be able to share an SOP or Directive that applies to new airlines at your airport?
  8. What are some lessons learned in preparing for service by a new passenger airline?
  9. What advice do you have for an airport that will soon be welcoming a new airline, possibly their first?
  10. Do you have any additional insight to share?
Page 50
Suggested Citation: "Appendix B: Airport Interview Protocol." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.
Save
Cancel

This page intentionally left blank.

Page 49
Suggested Citation: "Appendix B: Airport Interview Protocol." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.
Save
Cancel
Page 49
Page 50
Suggested Citation: "Appendix B: Airport Interview Protocol." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.
Save
Cancel
Page 50
Next Chapter: Appendix C: Airport A--Example Checklist for New Airline Onboarding
Subscribe to Email from the National Academies
Keep up with all of the activities, publications, and events by subscribing to free updates by email.