Page 51

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

presentation

APPENDIX C

Airport A—Example Checklist for New Airline Onboarding

Courtesy of Norman Y. Mineta San Jose International Airport

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Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

Starting Operations	June/13/2022
Type of aircraft/pax capacity	B787-8 with 214 seats or B787-9 with 216 seats
Ticket Counter and Gates	Ticket Counters 41-44 MG plans Gate 15, 17/18 Issue.
Rooms/Office Space	B1701, B1703, B1713 (F1721 Cage Store) Cage items can go
Flight schedule - Days/arrival time/departure time	5x a week (not Wed, Fridays) 1755 arrival, 1955 departure Starting June 20, 2022; 7 days a week
Number	Title	Section	Airline	Notes, Action Items, Status	Completed (Y/N)
1	Television implementation	Airport ATS	No changes from previous.	Pending final Ops; end of May confirm	Y
2	Telephone implementation, ticket counter and gate phones too	Airport ATS	Should Use existing, check with C.S.	Configured and ready for use 6/13; additional work needed. PCs’ our connection.	Y
3	Set up Airline on AirIT environment for verification	Airport ATS	Pending confirmation can reinstate with S.S. Amadeus/S.S.	Pending Terminal Management and IT; CC.S. couldn’t find Air-to-ground and needs assist 5/6/22. Airline good//Fenix needs work	Y

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Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

4	Radio implementation	Airport ATS	Radio present, need data for new license-IT?	Use existing. C.S. moving. Antenna and Equip still present active, but connection air/ground copper pair run is gone to their IDF is gone. FIS cable for airline- C. S. having Protech run always Airline to Fenix/Airline. Jack to cross connect Airline to complete connection and Airline/Fenix radio to jack still needs their work. Fenix needs Air-to-ground radio room work 5/27/22; onsite requested-Jen.	Y
5	New Circuit for Airline	Airport ATS	N/A, Needs to check.	C.S. and Ops checking last week April, 1st Week May. AIRLINE needs to label their stuff. Have circuit, nothing changed. Mobile Hotspot. Jen needs radio technician prior to coming due to radio down 2 years.	Y
6	Network implementation	Airport ATS	Need confirmation from AIRLINE existing acceptable; network existing unless some changes needed.	Due to office moves, some coordination required to interact with Fenix Lease space; Fenix will need own internet connection. Jen ordering lines for new offices. Give address. Fenix separate from AIRLINE needs integration. C.S., Danny V. PC in office need	Y

Page 54

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

				final once installed. Air-IT for ticket counter, gates. Danny to check for Fenix; 8 cables to room for Fenix. Fenix using Myfi until August.
7	Call tree recording/Courtesy Phone	Airport ATS	Need Cust Svc to implement AIRLINE into system; existing-AIRLINE needs Ops to confirm	Follow up to confirm AIRLINE is still in the system. Phones same system. Danny Network Eng Fenix, Network eng AIRLINE -Vicky Day	Y
8	Shared use billing implementation	Airport Finance	Contract/BI to commence billing in July	N/A; No shared Use will be implemented.	Y
9	FIDS implementation	Airport Operations	Simran	No changes from last time; Ops will double check later May. Need to test AIRLINE apps (Amadeus/Sim)	Y
10	EASE-Shared use implementation	Airport Operations	Simran	Opertional Items are in process and pending completion date with no anticipated delays or issues before end of May. Need to test AIRLINE apps (Amadeus/Sim)	Y
11	CUSS kiosk implementation	Airport Operations	All Common Use items. Sim	Pending Terminal Management, confirming with C.S.; working for common use. 5/26 Update - AIRLINE working with Amadeus on getting kiosks up and running. Test (Amadeus/Sim)	Y

Page 55

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

12	Airline Baggage System Implementation - Boarding Pass and Airline Tag Test	Airport Operations	Simran to coordinate with AIRLINE/Fenix	Check routing with VI	Y
13	Physical ramp conditions (striping, lighting, paving)	Airside/Ramp Area	Former APS parking; Ian coordinating	No changes from last time.	Y
14	GSE staging at gate	Airside/Ramp Area	Former APS parking; Ian coordinating	Ops confirmation (laydown behind TA+ available). Fenix laydown 3600 sf. Plugs need Form A for Airline wall ground service laydown (Terminal A) by gate 7. Equip delivery May 23 est. Ian confirmed in.	Y
15	Gate schedule coordination other airlines	Airside/Ramp Area	Gate Schedules and traffic processing	N/A (pending G15 status); Ops will do a final double check prior to ops late May	Y
16	Gate fit testing	Airside/Ramp Area	N/A	N/A	Y
17	Airline baggage - Program outbound Airline belt and carousel	Airside/Ramp Area	Simran	Same as previous, Ops will confirm final	Y
18	Airline baggage - Inbound/outbound	Airside/Ramp Area	Simran	Same as previous, Ops will confirm final	Y
19	Assessment for 180 kva GPU requirements	Airside/Ramp Area	Ian	N/A (Same gate ops as before and confirmed Fenix/AIRLINE bringing in non electric equipment for the op as contingency.	Y

Page 56

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

20	Any RON needs?	Airside/Ramp Area	Ian	N/A, Normal op.	Y
21	Airline vehicle parking (airside)	Airside/Ramp Area	Ian	N/A, Same as previous.	Y
22	Airfield painting required	Airside/Ramp Area	Ian	N/A	Y
23	Ramp storage needs	Airside/Ramp Area	Ian	AIRLINE start date confirmation (laydown behind TA+ available by Gate 7). Fenix paying for laydown, Y Cage @ G16 still AIRLINE.	Y
24	Airline baggage reconciliation System Install	Airside/Ramp Area & Properties	Ian	AIRLINE should test system next couple of weeks but it is at the Airlineg make-up area as of 5/15.	?
25	Door prop requirements	Airline Badging/Security	Jay	Pending Security; ongoing until all staff completed. Current staff 15 per Jay, min acceptable	Y
26	Coordination with TSA	Airline Badging/Security	Jay	Pending Security; ongoing until all staff completed. Current staff 15 per Jay, min acceptable	Y
27	Card Reader Requirements / Ramp Access	Airline Badging/Security	Jay	Pending Security; ongoing until all staff completed. Current staff 15 per Jay, min acceptable	Y
28	Airline Badging Process/Ramp Driving	Airline Badging/Security	Jay	Pending Security; ongoing until all staff completed. Current staff 15 per Jay, min acceptable	Y

Page 57

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

29	Duty Free	Duty Free Shopping	Properties and DUFRY	Info provided to DUFY by Airside Prop	Y
30	Provide ticket and gate counter cores and keys	Facilities	Locks and access; Mike B.	Pending Terminal Management & FAC; rekeyed AIRLINE, Fenix needs new; Ops needs copies when completed	N/A
31	Smartphone Boarding Pass	FIS Holdroom & Terminal Areas	CBP items/Simran	Pending AIRLINE; Pam	Y
32	Holdroom seating, traffic flow, etc.	FIS Holdroom & Terminal Areas	Simran	No changes, item can be closed as of 5/26	Y
33	2nd boarding pass scanner at gate	FIS Holdroom & Terminal Areas	CBP items/Simran	Biometrics still needs to be setup with AIRLINE; Jen and Pam. Need to test and scan 15 and 18.	Y
34	Move in coordination - Landside delivery, parking, etc.	Landside	Already present	Ops confirmed all same as previous Ops. N/A	Y
35	Bus announcements	Landside	Public Transport /Ground Transport	Pending LS- Marty to contact sign shop to verify bus no change (John for automated voice on bus)	Y
36	Airline staff parking requirements	Landside	Fenix coordinating with Valerie	Status: SP Plus (AIRLINE employee parking needs agreement)	Y
37	Website changes	Marketing/Customer Service/Comms	Simran	Terminal waiting for updates from AIRLINE as of 5/26 so we can have the website updated	Y

Page 58

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

38	Visitor Gifts	Marketing/Customer Service/Comms	Contact Marketing if applicable	Marketing responding to all task items separately via email (S.W.) We need Ducks. Ducks confirmed.	Y
39	SJC Press Distribution List - to Airline	Marketing/Customer Service/Comms	Need to confirm if event	Pending Marketing. As of 5/26, Customer Experience (Vicki) was going to have some ducks and something like cake or Airline balloons for the launch.	Y
40	Press release - DOT Approval (tickets on sale)	Marketing/Customer Service/Comms	Confirmation pending International agreement	N/A Tickets already on sale. Remind marketing	Y
41	Organize promotional campaign for Airline	Marketing/Customer Service/Comms	AIRLINE will need to request	Pending Marketing	Y
42	Organize inaugural flight activities	Marketing/Customer Service/Comms	AIRLINE will need to request	Pending Marketing/Air Service. As of 5/26, Customer Experience (Vicki) has a few things planned (ducks and cake or Airline Balloons)	Y
43	Media Advisory - DOT Approval (introduce airline to community)	Marketing/Customer Service/Comms	N/A	N/A, not required, Air service will advise	Y
44	Introductions to business community	Marketing/Customer Service/Comms	N/A	N/A, not required, Air service will advise	Y

Page 59

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

45	Identify any specific language needs	Marketing/Customer Service/Comms	N/A	N/A, not required, Air service will advise	Y
46	Google indoor mapping	Marketing/Customer Service/Comms	Can occur after launch	N/A, find out who manages this; Vicky may know	Y
47	Educate Airport/Information Desk volunteers	Marketing/Customer Service/Comms	Fenix contact for Operations number pending	Pending TM	Y
48	Airline lost and found information	Marketing/Customer Service/Comms	Fenix contact for Operations number pending	Received for AIRLINE	Y
49	Coordination with CBP/FIS agencies	Miscellaneous	AIRLINE/Fenix processing	Pending AIRLINE	Y
50	Paging system implementation	Operations	Sim	Ops confirmed existing fine, Fenix/AIRLINE need training, Ops will confirm just before launch. Alex to confirm/training.	Y
51	BHS Agreement between Airline and TSA	Operations - Security	AIRLINE	Pending Security. AIRLINE to add letter to permit Fenix Airline baggage handling.	Y
52	Cage Buildout	Planning and Development	N/A	Same as AIRLINE previous; N/A	Y
53	Wheelchair services	Properties	Fenix to handle	AS of 5/26, 1/2 have been delivered.	Y
54	Verify number of ticket counters Airline will use	Properties	Ticket Counter	As of 5/26, AIRLINE confirmed 4 ticket counts (41 - 44)	Y

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Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

55	Verify City Business License in Place	Properties	Business License search.	Properties Fenix and AIRLINE done	Y
56	SmarteCartes - Ensure Appropriate Quantity for Airline	Properties	Need to coordinate ensure no change from last time	N/A. No changes from last time.	Y
57	Security Deposit and Insurance Certificate	Properties	AIRLINE OA-19 revision:Fenix Waiting on LOC/Waiting on City to identify COI Limits	Pending Properties: Seth had copy, sent to Accounting. AIRLINE onsite; fenix will need to send hard copy once agreement sent for signature.	AIRLINE Y; Fenix N
58	Return of Environmental Docs	Properties	Fenix Permit/AIRLINE OA	Fenix/Environmental done with Permit; Enviro Q	Y
59	Provide new entrant package to Airline	Properties	N/A	N/A	Y
60	Provide assistance with off-Airport office freight needs	Properties	N/A	No need per AIRLINE/Fenix	Y
61	Property Manager assigned	Properties	5/3/2021 Martin. 9/21 Seth. 3/22 Martin	N/A TSA Introduction Letter to Scott completed.	Y
62	Prepare all required billing instructions	Properties	Pending June	Pending Properties	IP
63	Obtain Executed Lease & Operating Agreement	Properties	AIRLINE Signed	Pending Properties: Dupe See 75	Y

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Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

64	New Entrant Questionnaire Due from Airline	Properties	N/A for AIRLINE, N/A for Fenix (GH)	N/A	N/A
65	Identify type (sig) and prepare agreement	Properties	Non-Sig draft pending AIRLINE signature	Pending Properties. OA-19 needs to be executed.	Y
66	Identify terminal support space requirements	Properties	Same cage, same ramp, less office AIRLINE, Office added Fenix	Pending Properties	Y
67	Identify improvements, coordinate Form A/B process	Properties	Electrical chargers	Advised no chargers on gates; Ops may allow install on ramp wall; Ian status asked 4/29/22. 5/3/22	Y
68	Identify ground handler selected by Airline, prepare permits as needed	Properties	Fenix	Pending Properties; Fenix Permit Completed; pending lease of space	Y
69	Identify cargo space requirements, prepare lease as needed	Properties	Fenix/AIRLINE	1) No Cargo required 2) AIRLINE OA Office space. 3) Fenix Lease near Ofc and Ramp	Y
70	Fueling	Properties	Fueling confirmed by Pam	AIRLINE confirmation with Swissport	Y
71	Currency exchange/ATMs	Properties	N/A	N/A (ATM is US currency only)	Y
72	Catering	Properties	Food and Int Trash	Pending AIRLINE contracts	Y
73	ATO offices requirements	Properties	B1701 selected	Pending AIRLINE Agreement (reduced space)	Y

Page 62

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

74	Assign new mail box	Properties	N/A	Pending Properties; checking what happened to AIRLINE old mail keys	Y
75	Airline Agreement	Properties	N/A	Draft pending AIRLINE signature; address corrected, AIRLINE signing 6/1/22. Returned 6.6.22 signed.	Y
76	Adjust concessions hours as required	Properties	Pending	Properties to send info to concessions	Y
77	Review any Form A/B required for start up	Properties P&D	See item 73	(Dupe)	N/A
78	Authorized Signatory Introduction for Airline and Parking	Properties; Security	Jen Authorized; Paperwork submitted and pending approval	Pending Security/LS. Staff half processed.	Y
79	Update directory signage	Signage	Changes?, If so Zar - Sign Package sent to Airline	N/A; overall redo with Zar discussed.	Y
80	Ticketing Queue Signage (11x14’s)	Signage	Changes?, If so Zar - Sign Package sent to Airline	Pending Terminal Management coord with Zar for final end of May; all old signage exists.	Y
81	Signs for Leased Office Space	Signage	Changes?, If so Zar - Sign Package sent to Airline	Pending Properties	Y
82	Roadway Traffic Sign Revisions	Signage	Changes?, If so Zar - Sign Package sent to Airline	N/A	Y

Page 63

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

83	Curbside Signage	Signage	Changes?, If so Zar - Sign Package sent to Airline	N/A	Y
84	Courtesy phone numbers	Signage	Same as #7 - See #7	Pending TM (Dupe?)	Y
85	Airport provided regulatory signage	Signage	Simran	As of 5/26, pending AIRLINE availability to review	Y
86	Sterile Corridor and Conflict Training	Training	Simran	As of 5/26, pending AIRLINE availability to train	N/A
87	Shared use system training	Training	Simran	As of 5/26, pending AIRLINE availability to train	Y
88	Obtain summary of Airline emergency plan, tarmac delay plan	Training	AIRLINE/Fenix to provide	IPm IAN/Sim. On website	Y
89	Jet bridge training	Training	Simran/ATEM	As of 5/26, pending AIRLINE availability to train	Y
90	Issue Airline a copy of the Airport Emergency Plan	Training	Done, per Ian, Operations will reach out to Fenix	Pending Pam has.	Y
91	Brief airline on arrival/departure delay notifications	Training	They understand notifications.	As of 5/26, pending AIRLINE availability to train	Y
92	Airline baggage hygiene training	Training	Simran/VI	As of 5/26, pending AIRLINE availability to train	Y
93	International Trash		Fenix to coordinate	AIRLINE contract	Y
94	Pandemic Compliance Docs		Fenix to coordinate	Marty will check what is required. None Required.	N/A
95	AIRLINE International docs		AIRLINE to coordinate with DHS	Landing Rights Approved	Y

Page 64

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

Starting Operations	June/13/2022
Type of aircraft/pax capacity	B787-8 with 214 seats or B787-9 with 216 seats
Ticket Counter and Gates	Ticket Counters 41-44 MG plans Gate 15, 17/18 Issue.
Rooms/Office Space	B1701, B1703, B1713 (F1721 Cage Store) Cage items can go
Flight schedule - Days/arrival time/departure time	5x a week (not Wed, Fridays) 1755 arrival, 1955 departure Starting June 20, 2022; 7 days a week
Number	Title	Section	Airline	Notes, Action Items, Status	Completed (Y/N)
1	Television implementation	Airport ATS	No changes from previous.	Pending final Ops; end of May confirm	Y
2	Telephone implementation, ticket counter and gate phones too	Airport ATS	Should Use existing, check with C.S.	Configured and ready for use 6/13; additional work needed. PCs’ our connection.	Y
3	Set up Airline on AirIT environment for verification	Airport ATS	Pending confirmation can reinstate with S.S. Amadeus/S.S.	Pending Terminal Management and IT; CC.S. couldn’t find Air-to-ground and needs assist 5/6/22. Airline good//Fenix needs work	Y

Page 65

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

4	Radio implementation	Airport ATS	Radio present, need data for new license-IT?	Use existing. C.S. moving. Antenna and Equip still present active, but connection air/ground copper pair run is gone to their IDF is gone. FIS cable for airline- C. S. having Protech run always Airline to Fenix/Airline. Jack to cross connect Airline to complete connection and Airline/Fenix radio to jack still needs their work. Fenix needs Air-to-ground radio room work 5/27/22; onsite requested-Jen.	Y
5	New Circuit for Airline	Airport ATS	N/A, Needs to check.	C.S. and Ops checking last week April, 1st Week May. AIRLINE needs to label their stuff. Have circuit, nothing changed. Mobile Hotspot. Jen needs radio technician prior to coming due to radio down 2 years.	Y
6	Network implementation	Airport ATS	Need confirmation from AIRLINE existing acceptable; network existing unless some changes needed.	Due to office moves, some coordination required to interact with Fenix Lease space; Fenix will need own internet connection. Jen ordering lines for new offices. Give address. Fenix separate from AIRLINE needs integration. C.S., Danny V. PC in office need	Y

Page 66

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

				final once installed. Air-IT for ticket counter, gates. Danny to check for Fenix; 8 cables to room for Fenix. Fenix using Myfi until August.	Y
7	Call tree recording/Courtesy Phone	Airport ATS	Need Cust Svc to implement AIRLINE into system; existing-AIRLINE needs Ops to confirm	Follow up to confirm AIRLINE is still in the system. Phones same system. Danny Network Eng Fenix, Network eng AIRLINE -Vicky Day	Y
8	Shared use billing implementation	Airport Finance	Contract/BI to commence billing in July	N/A; No shared Use will be implemented.	Y
9	FIDS implementation	Airport Operations	Simran	No changes from last time; Ops will double check later May. Need to test AIRLINE apps (Amadeus/Sim)	Y
10	EASE-Shared use implementation	Airport Operations	Simran	Opertional Items are in process and pending completion date with no anticipated delays or issues before end of May. Need to test AIRLINE apps (Amadeus/Sim)	Y
11	CUSS kiosk implementation	Airport Operations	All Common Use items. Sim	Pending Terminal Management, confirming with C.S.; working for common use. 5/26 Update - AIRLINE working with Amadeus on getting kiosks up and running. Test (Amadeus/Sim)	Y

Page 67

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

12	Airline Baggage System Implementation - Boarding Pass and Airline Tag Test	Airport Operations	Simran to coordinate with AIRLINE/Fenix	Check routing with VI	Y
13	Physical ramp conditions (striping, lighting, paving)	Airside/Ramp Area	Former APS parking; Ian coordinating	No changes from last time.	Y
14	GSE staging at gate	Airside/Ramp Area	Former APS parking; Ian coordinating	Ops confirmation (laydown behind TA+ available). Fenix laydown 3600 sf. Plugs need Form A for Airline wall ground service laydown (Terminal A) by gate 7. Equip delivery May 23 est. Ian confirmed in.	Y
15	Gate schedule coordination other airlines	Airside/Ramp Area	Gate Schedules and traffic processing	N/A (pending G15 status); Ops will do a final double check prior to ops late May	Y
16	Gate fit testing	Airside/Ramp Area	N/A	N/A	Y
17	Airline baggage - Program outbound Airline belt and carousel	Airside/Ramp Area	Simran	Same as previous, Ops will confirm final	Y
18	Airline baggage - Inbound/outbound	Airside/Ramp Area	Simran	Same as previous, Ops will confirm final	Y
19	Assessment for 180 kva GPU requirements	Airside/Ramp Area	Ian	N/A (Same gate ops as before and confirmed Fenix/AIRLINE bringing in non electric equipment for the op as contingency.	Y

Page 68

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

20	Any RON needs?	Airside/Ramp Area	Ian	N/A, Normal op.	Y
21	Airline vehicle parking (airside)	Airside/Ramp Area	Ian	N/A, Same as previous.	Y
22	Airfield painting required	Airside/Ramp Area	Ian	N/A	Y
23	Ramp storage needs	Airside/Ramp Area	Ian	AIRLINE start date confirmation (laydown behind TA+ available by Gate 7). Fenix paying for laydown, Y Cage @ G16 still AIRLINE.	Y
24	Airline baggage reconciliation System Install	Airside/Ramp Area & Properties	Ian	AIRLINE should test system next couple of weeks but it is at the Airlineg make-up area as of 5/15.	?
25	Door prop requirements	Airline Badging/Security	Jay	Pending Security; ongoing until all staff completed. Current staff 15 per Jay, min acceptable	Y
26	Coordination with TSA	Airline Badging/Security	Jay	Pending Security; ongoing until all staff completed. Current staff 15 per Jay, min acceptable	Y
27	Card Reader Requirements / Ramp Access	Airline Badging/Security	Jay	Pending Security; ongoing until all staff completed. Current staff 15 per Jay, min acceptable	Y
28	Airline Badging Process/Ramp Driving	Airline Badging/Security	Jay	Pending Security; ongoing until all staff completed. Current staff 15 per Jay, min acceptable	Y

Page 69

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

29	Duty Free	Duty Free Shopping	Properties and DUFRY	Info provided to DUFY by Airside Prop	Y
30	Provide ticket and gate counter cores and keys	Facilities	Locks and access; Mike B.	Pending Terminal Management & FAC; rekeyed AIRLINE, Fenix needs new; Ops needs copies when completed	N/A
31	Smartphone Boarding Pass	FIS Holdroom & Terminal Areas	CBP items/Simran	Pending AIRLINE; Pam	Y
32	Holdroom seating, traffic flow, etc.	FIS Holdroom & Terminal Areas	Simran	No changes, item can be closed as of 5/26	Y
33	2nd boarding pass scanner at gate	FIS Holdroom & Terminal Areas	CBP items/Simran	Biometrics still needs to be setup with AIRLINE; Jen and Pam. Need to test and scan 15 and 18.	Y
34	Move in coordination - Landside delivery, parking, etc.	Landside	Already present	Ops confirmed all same as previous Ops. N/A	Y
35	Bus announcements	Landside	Public Transport /Ground Transport	Pending LS- Marty to contact sign shop to verify bus no change (John for automated voice on bus)	Y
36	Airline staff parking requirements	Landside	Fenix coordinating with Valerie	Status: SP Plus (AIRLINE employee parking needs agreement)	Y
37	Website changes	Marketing/Customer Service/Comms	Simran	Terminal waiting for updates from AIRLINE as of 5/26 so we can have the website updated	Y

Page 70

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

38	Visitor Gifts	Marketing/Customer Service/Comms	Contact Marketing if applicable	Marketing responding to all task items separately via email (S.W.) We need Ducks. Ducks confirmed.	Y
39	SJC Press Distribution List - to Airline	Marketing/Customer Service/Comms	Need to confirm if event	Pending Marketing. As of 5/26, Customer Experience (Vicki) was going to have some ducks and something like cake or Airline balloons for the launch.	Y
40	Press release - DOT Approval (tickets on sale)	Marketing/Customer Service/Comms	Confirmation pending International agreement	N/A Tickets already on sale. Remind marketing	Y
41	Organize promotional campaign for Airline	Marketing/Customer Service/Comms	AIRLINE will need to request	Pending Marketing	Y
42	Organize inaugural flight activities	Marketing/Customer Service/Comms	AIRLINE will need to request	Pending Marketing/Air Service. As of 5/26, Customer Experience (Vicki) has a few things planned (ducks and cake or Airline Balloons)	Y
43	Media Advisory - DOT Approval (introduce airline to community)	Marketing/Customer Service/Comms	N/A	N/A, not required, Air service will advise	Y
44	Introductions to business community	Marketing/Customer Service/Comms	N/A	N/A, not required, Air service will advise	Y

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Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

45	Identify any specific language needs	Marketing/Customer Service/Comms	N/A	N/A, not required, Air service will advise	Y
46	Google indoor mapping	Marketing/Customer Service/Comms	Can occur after launch	N/A, find out who manages this; Vicky may know	Y
47	Educate Airport/Information Desk volunteers	Marketing/Customer Service/Comms	Fenix contact for Operations number pending	Pending TM	Y
48	Airline lost and found information	Marketing/Customer Service/Comms	Fenix contact for Operations number pending	Received for AIRLINE	Y
49	Coordination with CBP/FIS agencies	Miscellaneous	AIRLINE/Fenix processing	Pending AIRLINE	Y
50	Paging system implementation	Operations	Sim	Ops confirmed existing fine, Fenix/AIRLINE need training, Ops will confirm just before launch. Alex to confirm/training.	Y
51	BHS Agreement between Airline and TSA	Operations - Security	AIRLINE	Pending Security. AIRLINE to add letter to permit Fenix Airline baggage handling.	Y
52	Cage Buildout	Planning and Development	N/A	Same as AIRLINE previous; N/A	Y
53	Wheelchair services	Properties	Fenix to handle	AS of 5/26, 1/2 have been delivered.	Y
54	Verify number of ticket counters Airline will use	Properties	Ticket Counter	As of 5/26, AIRLINE confirmed 4 ticket counts (41 - 44)	Y

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Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

55	Verify City Business License in Place	Properties	Business License search.	Properties Fenix and AIRLINE done	Y
56	SmarteCartes - Ensure Appropriate Quantity for Airline	Properties	Need to coordinate ensure no change from last time	N/A. No changes from last time.	Y
57	Security Deposit and Insurance Certificate	Properties	AIRLINE OA-19 revision:Fenix Waiting on LOC/Waiting on City to identify COI Limits	Pending Properties: Seth had copy, sent to Accounting. AIRLINE onsite; fenix will need to send hard copy once agreement sent for signature.	AIRLINE Y; Fenix N
58	Return of Environmental Docs	Properties	Fenix Permit/AIRLINE OA	Fenix/Environmental done with Permit; Enviro Q	Y
59	Provide new entrant package to Airline	Properties	N/A	N/A	Y
60	Provide assistance with off-Airport office freight needs	Properties	N/A	No need per AIRLINE/Fenix	Y
61	Property Manager assigned	Properties	5/3/2021 Martin. 9/21 Seth. 3/22 Martin	N/A TSA Introduction Letter to Scott completed.	Y
62	Prepare all required billing instructions	Properties	Pending June	Pending Properties	IP
63	Obtain Executed Lease & Operating Agreement	Properties	AIRLINE Signed	Pending Properties: Dupe See 75	Y

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Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

64	New Entrant Questionnaire Due from Airline	Properties	N/A for AIRLINE, N/A for Fenix (GH)	N/A	N/A
65	Identify type (sig) and prepare agreement	Properties	Non-Sig draft pending AIRLINE signature	Pending Properties. OA-19 needs to be executed.	Y
66	Identify terminal support space requirements	Properties	Same cage, same ramp, less office AIRLINE, Office added Fenix	Pending Properties	Y
67	Identify improvements, coordinate Form A/B process	Properties	Electrical chargers	Advised no chargers on gates; Ops may allow install on ramp wall; Ian status asked 4/29/22. 5/3/22	Y
68	Identify ground handler selected by Airline, prepare permits as needed	Properties	Fenix	Pending Properties; Fenix Permit Completed; pending lease of space	Y
69	Identify cargo space requirements, prepare lease as needed	Properties	Fenix/AIRLINE	1) No Cargo required 2) AIRLINE OA Office space. 3) Fenix Lease near Ofc and Ramp	Y
70	Fueling	Properties	Fueling confirmed by Pam	AIRLINE confirmation with Swissport	Y
71	Currency exchange/ATMs	Properties	N/A	N/A (ATM is US currency only)	Y
72	Catering	Properties	Food and Int Trash	Pending AIRLINE contracts	Y
73	ATO offices requirements	Properties	B1701 selected	Pending AIRLINE Agreement (reduced space)	Y

Page 74

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

74	Assign new mail box	Properties	N/A	Pending Properties; checking what happened to AIRLINE old mail keys	Y
75	Airline Agreement	Properties	N/A	Draft pending AIRLINE signature; address corrected, AIRLINE signing 6/1/22. Returned 6.6.22 signed.	Y
76	Adjust concessions hours as required	Properties	Pending	Properties to send info to concessions	Y
77	Review any Form A/B required for start up	Properties P&D	See item 73	(Dupe)	N/A
78	Authorized Signatory Introduction for Airline and Parking	Properties; Security	Jen Authorized; Paperwork submitted and pending approval	Pending Security/LS. Staff half processed.	Y
79	Update directory signage	Signage	Changes?, If so Zar - Sign Package sent to Airline	N/A; overall redo with Zar discussed.	Y
80	Ticketing Queue Signage (11x14’s)	Signage	Changes?, If so Zar - Sign Package sent to Airline	Pending Terminal Management coord with Zar for final end of May; all old signage exists.	Y
81	Signs for Leased Office Space	Signage	Changes?, If so Zar - Sign Package sent to Airline	Pending Properties	Y
82	Roadway Traffic Sign Revisions	Signage	Changes?, If so Zar - Sign Package sent to Airline	N/A	Y

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Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.

83	Curbside Signage	Signage	Changes?, If so Zar - Sign Package sent to Airline	N/A	Y
84	Courtesy phone numbers	Signage	Same as #7 - See #7	Pending TM (Dupe?)	Y
85	Airport provided regulatory signage	Signage	Simran	As of 5/26, pending AIRLINE availability to review	Y
86	Sterile Corridor and Conflict Training	Training	Simran	As of 5/26, pending AIRLINE availability to train	N/A
87	Shared use system training	Training	Simran	As of 5/26, pending AIRLINE availability to train	Y
88	Obtain summary of Airline emergency plan, tarmac delay plan	Training	AIRLINE/Fenix to provide	IPm IAN/Sim. On website	Y
89	Jet bridge training	Training	Simran/ATEM	As of 5/26, pending AIRLINE availability to train	Y
90	Issue Airline a copy of the Airport Emergency Plan	Training	Done, per Ian, Operations will reach out to Fenix	Pending Pam has.	Y
91	Brief airline on arrival/departure delay notifications	Training	They understand notifications.	As of 5/26, pending AIRLINE availability to train	Y
92	Airline baggage hygiene training	Training	Simran/VI	As of 5/26, pending AIRLINE availability to train	Y
93	International Trash		Fenix to coordinate	AIRLINE contract	Y
94	Pandemic Compliance Docs		Fenix to coordinate	Marty will check what is required. None Required.	N/A
95	AIRLINE International docs		AIRLINE to coordinate with DHS	Landing Rights Approved	Y

Page 76

Suggested Citation: "Appendix C: Airport A--Example Checklist for New Airline Onboarding." National Academies of Sciences, Engineering, and Medicine. 2024. Airport Practices for Onboarding a New Passenger Airline. Washington, DC: The National Academies Press. doi: 10.17226/27918.