Transit Agency Customer Experience Programs (2026)

Chapter: 5 Findings and Opportunities for Future Research

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Suggested Citation: "5 Findings and Opportunities for Future Research." National Academies of Sciences, Engineering, and Medicine. 2026. Transit Agency Customer Experience Programs. Washington, DC: The National Academies Press. doi: 10.17226/29477.
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Suggested Citation: "5 Findings and Opportunities for Future Research." National Academies of Sciences, Engineering, and Medicine. 2026. Transit Agency Customer Experience Programs. Washington, DC: The National Academies Press. doi: 10.17226/29477.
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Suggested Citation: "5 Findings and Opportunities for Future Research." National Academies of Sciences, Engineering, and Medicine. 2026. Transit Agency Customer Experience Programs. Washington, DC: The National Academies Press. doi: 10.17226/29477.
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Suggested Citation: "5 Findings and Opportunities for Future Research." National Academies of Sciences, Engineering, and Medicine. 2026. Transit Agency Customer Experience Programs. Washington, DC: The National Academies Press. doi: 10.17226/29477.
Save
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Suggested Citation: "5 Findings and Opportunities for Future Research." National Academies of Sciences, Engineering, and Medicine. 2026. Transit Agency Customer Experience Programs. Washington, DC: The National Academies Press. doi: 10.17226/29477.
Save
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Page 44 Bookmark
Suggested Citation: "5 Findings and Opportunities for Future Research." National Academies of Sciences, Engineering, and Medicine. 2026. Transit Agency Customer Experience Programs. Washington, DC: The National Academies Press. doi: 10.17226/29477.
Save
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Page 44
Page 45 Bookmark
Suggested Citation: "5 Findings and Opportunities for Future Research." National Academies of Sciences, Engineering, and Medicine. 2026. Transit Agency Customer Experience Programs. Washington, DC: The National Academies Press. doi: 10.17226/29477.
Save
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Page 45
Page 46 Bookmark
Suggested Citation: "5 Findings and Opportunities for Future Research." National Academies of Sciences, Engineering, and Medicine. 2026. Transit Agency Customer Experience Programs. Washington, DC: The National Academies Press. doi: 10.17226/29477.
Save
Cancel
Page 46
Page 47 Bookmark
Suggested Citation: "5 Findings and Opportunities for Future Research." National Academies of Sciences, Engineering, and Medicine. 2026. Transit Agency Customer Experience Programs. Washington, DC: The National Academies Press. doi: 10.17226/29477.
Save
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