Page 95 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

Appendix D
Supplemental Information to Chapter 4

Page 96 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

NAVAL FACILITIES ENGINEERING COMMAND

Reference: CUSTOMER QUALITY SURVEY

Dear Navy/Marine Corps team member:

Thank you for taking the time to complete this survey. We have developed this survey to help understand what is important to you about the new facility with which you are associated. The results will allow Naval Facilities Engineering Command to recognize what makes a high quality facility in the eyes of its customers and to focus better on areas that might need improvement.

All the information provided by you in this survey will be treated as private and confidential and used only for NAVFAC to review their planning, design, construction and maintenance criteria and management turnover processes for continuous improvement. We do not want your name on the survey.

We value your input to the survey -- please answer as fully as you can. Thanks, again!

Note 1: Questions have both positive and negative wording. Be careful.

Note 2: All areas may not directly apply to you. Do the best you can.

Section I: About Yourself

Please provide some information about yourself and your connection to this facility. Information in this section will be used to assist NAVFAC in sorting out which “customer” groups have common concerns about the facility planning, design, construction and turnover process.

Page 97 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

NAVAL FACILITIES ENGINEERING COMMAND CUSTOMER QUALITY SURVEY

Your connection to this facility (check the best one):		Your involvement in the construction of this facility (check as many as applicable):
___	I use this facility as living quarters.	___	Had no part in the planning, design, construction or maintenance turnover of this facility.
___	I use this facility as a workplace.	___	Participated in planning phase (before facility was funded).
___ I supervise or manage users of this facility.		___	Participated in design phase (after facility was funded).
___	My main job is to maintain this facility.	___	Participated in construction phase (interacted with ROICC on construction issues or changes).
___ I supervise or manage maintainers of this facility.		___	Participated in maintenance turnover phase (turnover from ROICC after construction).
___	I use this facility only as a guest or customer - not employed here or living here.	___	Received training in maintenance of facility from ROICC/contractor or NAVFAC.
___	Other (please explain):

Page 98 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

NAVAL FACILITIES ENGINEERING COMMAND CUSTOMER QUALITY SURVEY

Section II: Functionality - How well the facility supports your mission.
Please indicate how strongly you agree or disagree with these statements by checking the corresponding blank.	Strongly Agree 5	4	3	2	Strongly Disagree 1	No Opinion/ Don’t Know/ Doesn’t Apply
Facility seems well suited to our mission.	___	___	___	___	___	___
Visitors in this facility can find their way around easily.	___	___	___	___	___	___
Installed equipment is not appropriate for this facility.	___	___	___	___	___	___
Kitchen is well suited to our needs.	___	___	___	___	___	___
Facility floor plan is compatible with our organization.	___	___	___	___	___	___
Furnishings make the spaces more pleasing to work in.	___	___	___	___	___	___
Telephone receptacles conveniently placed.	___	___	___	___	___	___
Facility supports our computer usage.	___	___	___	___	___	___
There are not enough electrical oufiets for all the equipment we use.	___	___	___	___	___	___
Workspace-to-workspace movement is quick and easy. (When I need to go see somebody else in the facility, I can get there conveniently.)	___	___	___	___	___	___
Electrical capabihty can be expanded without major modification of facility.	___	___	___	___	___	___
Facility is flexible enough to meet changing needs.	___	___	___	___	___	___

Comments:_______________________________________ _________________________________________________ _________________________________________________

Page 99 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

NAVAL FACILITIES ENGINEERING COMMAND CUSTOMER QUALITY SURVEY

Section III: Environmental Issues

Please indicate how strongly you agree or disagree with these statements by checking the corresponding blank.

	Strongly Agree 5	4	3	Strongly Disagree 2	1	No Opinion/ Don’t Know/ Doesn’t Apply
There is a problem with indoor air quality.	___	___	___	___	___	___
Hazardous Materials can be managed safely in this facility.	___	___	___	___	___	___
Trash collection is a problem inside this facility.	___	___	___	___	___	___
Storage of cleaning equipment and materials is not a problem.	___	___	___	___	___	___
It’s hard to keep this facility looking squared away inside.	___	___	___	___	___	___
Facility orientation (way it faces on site) uses sun, shade and prevailing wind to best advantage.	___	___	___	___	___	___

Comments:_______________________________________ _________________________________________________ _________________________________________________

Page 100 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

NAVAL FACILITIES ENGINEERING COMMAND CUSTOMER QUALITY SURVEY

Section IV: Quality of Life in your facility

Please indicate how strongly you agree or disagree with these statements by checking the corresponding blank.

	Strongly Agree 5	4	3	2	Strongly Disagree 1	No Opinion Don’t Know/ Doesn’t Apply
Heating and air conditioning make facility comfortable to work in.	___	___	___	___	___	___
Facility is conveniently accessible for visitors.	___	___	___	___	___	___
Facility is conveniently accessible for occupants.	___	___	___	___	___	___
It is easy for disabled persons to get around in this facility.	___	___	___	___	___	___
Disabled persons can operate all necessary functions of facility.	___	___	___	___	___	___
Lighting in facility is adequate.	___	___	___	___	___	___
Spaces provide the work privacy we need.	___	___	___	___	___	___
This facility is too noisy.	___	___	___	___	___	___
Attention to detail in construction is evident.	___	___	___	___	___	___
Material finishes are appropriate to overall purpose of facility.	___	___	___	___	___	___
Little things, like doorknobs, switches, faucets, etc., do not seem to work or fit.	___	___	___	___	___	___

Comments:_______________________________________ _________________________________________________ _________________________________________________

Page 101 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

NAVAL FACILITIES ENGINEERING COMMAND CUSTOMER QUALITY SURVEY

Section V: Safety in your facility

Please indicate how strongly you agree or disagree with these statements by checking the corresponding blank.

	Strongly Agree 5	4	3	2	Strongly Disagree 1	No Opinion/ Don’t Know/ Doesn’t Apply
Exterior lighting provides adequate security for users of facility.	___	___	___	___	___	___
Facility design enhances physical security.	___	___	___	___	___	___
Emergency exits are clearly marked and easily accessible.	___	___	___	___	___	___
Fire alarms are accessible.	___	___	___	___	___	___
Disabled persons will have trouble getting out of facility.	___	___	___	___	___	___
Design of facility enhances safe operating conditions.	___	___	___	___	___	___
Safety systems for occupational hazards are readily available.	___	___	___	___	___	___

Comments:_______________________________________ _________________________________________________ _________________________________________________

Page 102 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

NAVAL FACILITIES ENGINEERING COMMAND CUSTOMER QUALITY SURVEY

Section VI: Appearance of your facility

Please indicate how strongly you agree or disagree with these statements by checking the corresponding blank.

	Strongly Agree 5	4	3	2	Strongly Disagree 1	No Opinion/ Don’t Know/ Doesn’t Apply
Facility looks good.	___	___	___	___	___	___
Facility fits well with overall appearance of base (size, design and color).	___	___	___	___	___	___
Interior design enhances work environment.	___	___	___	___	___	___
Landscaping looks good.	___	___	___	___	___	___
Main entry is a pleasing, inviting way into facility.	___	___	___	___	___	___
This facility is of award caliber.	___	___	___	___	___	___

Comments:_______________________________________ _________________________________________________ _________________________________________________

Page 103 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

NAVAL FACILITIES ENGINEERING COMMAND CUSTOMER QUALITY SURVEY

Section VII: The Planning Process for your facility

Please indicate how strongly you agree or disagree with these statements by checking the corresponding blank.

	Strongly Agree 5	4	3	2	Strongly Disagree 1	No Opinion/ Don’t Know/ Doesn’t Apply
Planned size was adequate for actual requirements.	___	___	___	___	___	___
Facility site was well planned to accommodate services hke delivery and trash removal.	___	___	___	___	___	___
Location of facility was well planned to fit organization’s mission.	___	___	___	___	___	___
Moving to our new facility has had a negative effect on working with organizations outside the facility.	___	___	___	___	___	___
Space criteria for designing facility matched requirements of mission.	___	___	___	___	___	___
Parking is adequate, convenient and safe.	___	___	___	___	___	___
Mission changes since planning facility have made design inadequate.	___	___	___	___	___	___
Customer actively participated in planning process for new facility.	___	___	___	___	___	___

Comments:_______________________________________ _________________________________________________ _________________________________________________

Page 104 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

NAVAL FACILITIES ENGINEERING COMMAND CUSTOMER QUALITY SURVEY

Section VIII: Maintenance of your facility

Please indicate how strongly you agree or disagree with these statements by checking the corresponding blank.

	Strongly Agree 5	4	3	2	Strongly Disagree 1	No Opinion/ Don’t Know/ Doesn’t Apply
Roof has a problem with leaks.	___	___	___	___	___	___
Windows seal tightly against weather.	___	___	___	___	___	___
Ventilation system is quiet.	___	___	___	___	___	___
Air conditioning ducts drip.	___	___	___	___	___	___
Doors operate smoothly.	___	___	___	___	___	___
Windows operate smoothly.	___	___	___	___	___	___
Training received in maintaining this facility was about right.	___	___	___	___	___	___
Heating and air conditioning are too hard to operate.	___	___	___	___	___	___
We know what to do when something goes wrong with heating or air conditioning.	___	___	___	___	___	___
Plumbing works well.	___	___	___	___	___	___
Manuals received are clear and useful in maintaining facility systems.	___	___	___	___	___	___
Equipment is easy to access.	___	___	___	___	___	___
We put in a trouble call frequently on this facility.	___	___	___	___	___	___
Facility contractor did a good job of responding to problems.	___	___	___	___	___	___
Material finishes are easy to maintain.	___	___	___	___	___	___
Facility grounds are easily maintained.	___	___	___	___	___	___
Planned maintenance budget supports facility.	___	___	___	___	___	___

Page 105 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

NAVAL FACILITIES ENGINEERING COMMAND CUSTOMER QUALITY SURVEY

Maintenance of your Facility continues:

___

Comments:_______________________________________ _________________________________________________ _________________________________________________

Section IX: Coordination and Communication with NAVFAC

The statements below refer to different aspects of how much or how well your command dealt with NAVFACENGCOM during the planning, design and construction phases of your facility. Please indicate how strongly you agree or disagree with these statements by checking the corresponding blank.

	Strongly Agree 5	4	3	2	Strongly Disagree 1	No Opinion/ Don’t Know/ Doesn’t Apply
NAVFAC handled planning process well.	___	___	___	___	___	___
NAVFAC handled design process well.	___	___	___	___	___	___
NAVFAC handled construction process well.	___	___	___	___	___	___
NAVFAC handled maintenance turnover process well.	___	___	___	___	___	___
NAVFAC used our input during design process.	___	___	___	___	___	___
ROICC was responsive to our concerns during construction process.	___	___	___	___	___	___
Partnering during construction was a useful experience.	___	___	___	___	___	___
Acquisition strategy decision should have involved customer more.	___	___	___	___	___	___

Coordination and Communications comments:

_________________________________________________ _________________________________________________ _________________________________________________

Page 106 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

How satisfied are you with the quality of this facility?

___

Highly Satisfied

___

Somewhat Satisfied

___

Neutral

___

Somewhat Dissatisfied

___

Highly Dissatisfied

___

No Opinion

What are the BEST things about this facility?

1.

2.

3.

4.

5.

What are the WORST things about this facility?

1.

2.

3.

4.

5.

Page 107 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

How satisfied are you with the NAVFAC facility delivery process?

___

Highly Satisfied

___

Somewhat Satisfied

___

Neutral

___

Somewhat Dissatisfied

___

Highly Dissatisfied

___

No Opinion

What was BEST about the process?	What was WORST about the process?
1.	1.
2.	2.
3.	3.
4.	4.
5.	5.
If you could influence NAVFAC to strengthen, change, or modify an existing service or offer new service; what would you propose?

Thank you for your time and your thoughtful responses.

Focus Group Questions for Team Leader

Allow an hour - hour &1/2 for focus group discussion. The purpose of the discussion is to determine consensus areas among the participants of their strongly held positive and/or negative views.

The focus group questions relate to the questionnaire and are as follows:

How well does this facility support your mission? In other words, in what ways does this facility help or hinder your?
Tell us about the environment inside the facility (air quality, trash, clean-up, sun/shade, lighting, etc.)
How comfortable is this facility to be in? How about handicapped access?
How safe do you feel in or around this facility?
Tell us about the appearance of the facility. Looks good/not so good/what?
How do you feel about the planning that went into this facility? Were you involved?
How well is this facility maintained and how easy is it to do?

Page 108 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

Coordination and communication are often mentioned as important parts of the planning, designing and construction of a new facility. How do you feel about this aspect of the Naval Facility Engineering Command’s involvement in the delivery of this facility?
Overall, how satisfied are you with the quality of this facility?
Is there any NAVFAC product or service that you feel strongly contributed to the success or failure of your project.
If you could add, subtract, or change a service, what would you propose?

When the consensus held view shows a need for further evaluation and action ensure the problem is clearly defined. If required for definition, use “rough” sketch or photograph(s). Your final report should clearly communicate all positive/negative consensus areas.

The activity Point-of-Contact shown on page one of your report will receive feedback from the survey following its submittal and evaluation. The feedback will occur through the Engineering Field Division or Engineering Field Activity who administered the design and construction.

Page 109 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

EXAMPLE OF GENERAL SERVICES ADMINISTRATION CRITERIA-BASED POE

To:	Building Occupants and Users
Due Date:	May 1^st, 1997
Return to:	U.S. Marshal Service (c/o Jim Falkenstrom)
Re:	Post-Occupancy Evaluation
	Bruce R. Thompson U.S. Courthouse/Federal Building, Reno, Nevada

The General Services Administration is conducting a Post-Occupancy Evaluation (POE) of the Bruce R. Thompson U.S. Courthouse/Federal Building, Reno, Nevada. The purpose of this evaluation is to assess how well the building performs for those who occupy it in terms of the functions for which it was designed. The results of the study will be used to help improve the design of Federal Buildings and U.S. Courthouse facilities in the future.

Please respond only to those questions of the following survey that are applicable to you. Please indicate your answers by marking the appropriate blanks with an “X”.

1. In an average work week, how many hours do you spend in the following types of spaces:

Hours	Court room(s)	Judicial Chamber Areas	Other Offices	Other Areas (specify)
0-5
6-10
11-15
16-20
21-25
26-30
31-35
36-40
More than 40

Key for the following questions:

P = Poor (Much worse than expected)

F = Fair (Somewhat worse than expected)

G = Good (As Expected)

VG = Very Good (Somewhat better than expected)

EX = Excellent (Much better than expected)

2. Please rate the overall quality of the following areas of the building:

	P	F	G	VG	EX
a) Courtoom ...................................................................
b) Judge’s personal office (chambers) .............................
c) Staff offices of the judge ................................................
d) Public corridors ...........................................................
e) Public restrooms ..........................................................
f) Storage ........................................................................
g) Elevators .....................................................................
h) Parking ........................................................................
i) Other (specify) ____________________

Comments _______________________________________________________

Page 110 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

3. Please rate the quality of the courtroom in terms of the following:

	P	F	G	VG	EX
a) Adequacy of space ...............................
b) Ceiling height .......................................
c) Storage space .......................................
d) Lighting ................................................
e) Acoustics ..............................................
f) Temperature/Temperature Controls .....
g) Image/Aesthetics ..................................
h) Security/Security Systems ....................
i) Flexibility of Use .................................
j) View to the Outside .............................
k) Other, specify _______________.......

Comments _____________________________________________ _____________________________________________________

4. Please rate the quality of the Chambers and/or judicial staff office areas in terms of the following:

	P	F	G	VG	EX
a) Adequacy of space ...............................
b) Storage space .......................................
c) Lighting ................................................
d) Acoustics ..............................................
e) Temperature/Temperature Controls .....
f) Image/Aesthetics ..................................
g) Security/Security Systems ....................
h) Flexibility of Use .................................
i) View to the Outside .............................
j) Other, specify _______________.......

Comments _____________________________________________ _____________________________________________________

5. Please rate the quality of public areas in the building in terms of the following:

	P	F	G	VG	EX
a) Adequacy of space ...............................
b) Ceiling height .......................................
c) Storage space .......................................
d) Lighting ................................................
e) Acoustics ..............................................
f) Temperature/Temperature Controls .....
g) Image/Aesthetics ..................................
h) Security/Security Systems ....................
i) Flexibility of Use .................................
j) View to the Outside .............................
k) Other, specify _______________.......

Comments _____________________________________________ _____________________________________________________

Page 111 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

6. Please rate the quality of materials used in this building:

	P	F	G	VG	EX
Courtrooms
a) Floors .............................................
b) Ceilings ..........................................
c) Walls ..............................................
Chambers/Judicial Staff Areas
a) Floors .............................................
b) Ceilings ..........................................
c) Walls ..............................................
Other Offices
a) Floors .............................................
b) Ceilings ..........................................
c) Walls ..............................................
Public Areas
a) Floors .............................................
b) Ceilings ..........................................
c) Walls ..............................................

7. Please rate the quality of the building as a whole in terms of the following:

	P	F	G	VG	EX
a) Aesthetic quality/”look” of the exterior ...............
b) Aesthetic quality/”look” of the interior ................
c) Ability of visitors to find their way around ..........
d) Amount of space ..................................................
e) Environment in the building (lighting, acoustics temperature, temperature control, etc.) ........................
f) Functional layouts/flows ......................................
g) Availability of conference rooms ..........................
h) Adaptability to changing uses ...............................
i) Security (during business hours) .................... .......
j) Security (after business hours) .............................
k) Housekeeping and Maintenance ...........................
l) Provision of natural light and views ......................
m) Other, specify _____________________.........

Comments _____________________________________________ _____________________________________________________

8. Please select and rank in order of importance the five qualities of the building (listed in Question 7) that matter most in making a productive work environment for you:

1. _______________________________________________

2. _______________________________________________

3. _______________________________________________

4. _______________________________________________

5. _______________________________________________

Page 112 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

9. Please identify important spaces and facilities that are lacking in the building:

10. Do you work primarily in (please check one):

___ An open office are or special rooms (computer or file rooms)?

___ A cubicle workstation with panels surrounding

___ A private office

___ Other, please describe ___________________________________________

11. Please rate the quality of your primary work space in terms of the following:

	P	F	G	VG	EX
a) Size ..........................................................................
b) Configuration ............................................................
c) Storage ......................................................................
d) Noise level ................................................................
e) Number and location of electrical outlets .................
f) Number and location of data/telecom outlets ............
g) Lighting Level ...........................................................
h) Freedom from glare ...................................................
i) Temperature/Temperature control ...............................
j) Air Quality (stuffiness, odors, etc.) ............................. Computer users only
k) Keyboard location .....................................................
l) Glare on screen .........................................................
m) Number and location of data/telecom outlets ............

12. Thinking about the entire building and your workplace, what two things do you like the most?

1. _________________________________________________________

2. _________________________________________________________

13. What do you like least about the building and your workplace?

1. _________________________________________________________

2. _________________________________________________________

14. Comparing this building to your previous work environment, which do you prefer? ________________________________ Please explain why:

Your Department: __________________ Located on Floor:__________________

PLEASE INDICATE ON THE ATTACHED FLOOR PLANS THE LOCATION OF YOUR PRIMARY WORKSPACE.

Thank you for your assistance.

Page 113 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

Post Occupancy Evaluation

Instructions

Date: [ ____________ ]

To: Postmaster/Facility Manager

Manager, Administrative Services Office

To better serve you, Facilities conducts a Post Occupancy Evaluation program to determine how well a recently completed facility serves your needs and to identify areas for improvement in future facilities. Your participation in this survey is valued and important since both positive and negative comments will help improve the facilities.

The Post Occupancy Evaluation Questionnaire is attached. It would be appreciated if you would complete and answer all questions to the best of your ability. You may wish to ask your staff for input on those issues with which they are more familiar.

One copy of the questionnaire is to be completed by the PostmastedFacility Manager.
Another copy of the questionnaire is to be completed by the Manager, Administrative Services Office.
The questionnaire is to be completed between four and six months after the facility is occupied.

Most questions are statements which ask if you “strongly agree” (5) or “strongly disagree” (1). You may select any of the numbers between 1 and 5 to indicate the extent of your agreement. You may comment on any question on the form or attach more detailed comments. Please provide comments on any item where you check “strongly disagree”. If a question does not apply to your facility (for example, if the questions asks about parcel lockers or carrier platforms and your facility does not have them) indicate NA for not applicable.

Your responses will be reviewed by the Manager, Design & Construction at the FSO responsible for construction of the building, and will be forwarded to Headquarters. As part of this program, some facilities will be selected for a site visit and more in-depth study. Findings on all facilities will be summarized to identify patterns and to improve USPS standard design criteria and procedures on future postal facilities.

Please return the completed questionnaire to me by [ __________ ]. If you have any questions please call me at [ ___-___-___ ]. Thank you for your assistance.

Manager, Design & Construction

Facilities Service Office

Page 114 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.

Page 115 Cite Bookmark

Suggested Citation: "Appendix D Supplemental Information to Chapter 4." National Research Council. 2001. Learning from Our Buildings: A State-of-the-Practice Summary of Post-Occupancy Evaluation. Washington, DC: The National Academies Press. doi: 10.17226/10288.