Allen, T. (1977). Managing the Flow of Technology. Cambridge, Mass.: MIT Press.

American Society for Testing and Materials. (1987). ASTM Standards on Computerized Systems. West Conshohocken, Pa.

American Society for Testing and Materials. (1999). ASTM Standards on Building Economics. West Conshohocken, Pa.

American Society for Testing and Materials. (2000). ASTM Standards on Whole Building Functionality and Serviceability. West Conshohocken, Pa.

Amiel, M.S., and Vischer, J.C. (1997). Space Design and Management for Place Making—Proceedings of the 28th Annual Conference of the Environmental Design Resarch Association. Edmond, Okla.

Ang, G., et al. (2001). A Systematic Approach to Define Client Expectation to Total Building Performance During the Pre-Design Stage. Proceedings of the CIB 2001 Triennial Congress. Rotterdam, Holland.

Argyris, C. (1992). On Organizational Learning. Cambridge, Mass.: Blackwell, Business.

Argyris, C. (1992). Teaching smart people how to learn. In Argyris, C., (Ed.) On Organizational Learning. Cambridge, Mass.: Blackwell Business. pp. 84-100.

Argyris, C., and Schon, D. (1978). Organizational Learning. Reading, Mass.: Addison-Wesley.

Aronoff, S., and Kaplan, A. (1995). Total Workplace Performance: Rethinking the Office Environment. Ottawa: WDL Publications.

Babbie, E. (1990). Survey Research Methods. Belmont, Calif.: Wadsworth.

Baird, G., Gray, J., Isaacs, N., Kernohan, D., and McIndoe, G. (1996). Building Evaluation Techniques, Wellington, New Zealand: McGraw-Hill.

Bainbridge, W. (1999). Cyberspace: Sociology’s natural domain. Contemporary Sociology 28(6):664-667.

Bakens, W. (2001). Thematic Network PeBBu—Performance Based Building—Revised Workplan, Rotterdam: CIB.

Balaram, S. (2001). Universal design and the majority world. In: Preiser, W.F.E., and Ostroff, E. (Eds.) Universal Design Handbook. New York: McGraw-Hill.

Basi, R. (1999). WWW response rates to socio-demographic items. Journal of the Market Research Society 41 (4):397-401.

Becker, F., and Steele, F. (1995). Workplace by Design: Mapping the High Performance Workscape. San Francisco, Calif.: Jossey-Bass.

Bordass, W., and Leaman, A. (1997). Future buildings and their services: Strategic considerations for designers and clients. Building Research and Information 25(4):190-195.

Bourdeau, Luc (Ed.) (1999). Agenda 21 on Sustainable Construction, CIB Report Publication 237. Rotterdam, Holland.

Bradley, N. (1999). Sampling for Internet surveys: An examination of respondent selection for Internet research. Journal of the Market Research Society 41(4):387-395.

Brager, G., Heerwagen, J., Bauman, F., Huizenga, C., Powell, K., Ruland, A., and Ring, E. (2000). Team Spaces and Collaboration: Links to the Environment . Berkeley: University of California, Center for the Built Environment.

Brand, S. (1994). How Buildings Learn, What Happens After They’re Built. New York: Penguin Books.

Brill, M., and Weidemann, S. (1999). Workshop presented at the Alt.Office99 Conference. San Francisco, Calif.

Brill, M., Margulis, S.M., and Konar, E. (1985). Using Office Design to Increase Productivity (2 vols.). Buffalo, N.Y.: BOSTI and Westinghouse Furniture Systems.

Burns, P. (Ed.). SAM—Strategic Asset Management Newsletter, Salisbury, South Australia: AMQ International.

Business Week (1996). The new workplace. April 29, pp.107-117. Cameron, I., and Duckworth, S. (1995). Decision Support. Industrial Development Research Foundation.

Campbell, D.T. (1999). Social Experimentation. Sage Publications. Center for Environmental Design Research (Center for the Built Environment). (1996). Vital Signs. Berkeley: University of California. www.cbe.berkeley.edu.

Center for Universal Design. (1997). The Principles of Universal Design (Version 2.0) . Raleigh, N.C.: North Carolina State University.

Centre scientifique et technique du bâtiment (1990). Améliorer l’architecture et la vie quotidienne dans les bâtiments publics Paris: Plan construction et architecture. Ministère des équipements, du logement, des transports et de l’espace.

CIB (1996). A Model Post-Construction Liability and Insurance System, CIB Publication 192. Prepared under the supervision of CIB W087.

Cohen, R., Bordass, W., and Leaman, A. (1996). Probe: A Method of Investigation. Harrogate, U.K.: CIBSE-ASHRAE Joint National Conference.

Cooper, C. (1973). Comparison Between Architects’ Intentions and Residents’ Reactions, Saint Francis Place San Francisco. Berkeley, Calif.: Center for Environmental Structure.

Consumer Reports. (2000). Rating the Raters, August 31.

Corry, S. (2001). Post-occupancy evaluation and universal design. In: Preiser, W.F.E., and Ostroff, E. (Eds.) Universal Design Handbook. New York: McGraw-Hill.

Cotts, D.G., and Lee, M. (1992). The Facility Management Handbook. New York: AMACOM, a division of American Management Association.

Davis, G., and Altman, I. (1996) Territories at the Work-Place: Theory into Design Guidelines, in Man-Environment Systems , Volume 6-1, 46-53. Also published, with minor changes, in Korosec-Serfati, P. (Ed.)

Appropriation of Space, Proceedings of the Third International Architectural Psychology Conference at Louis Pasteur University, Strasbourg, France, 1977.

Davis, G. et al. (1993). Serviceability Tools Manuals, Volumes 1 and 2. Ottawa: International Centre for Facilities.

Davis, G. et al. (2001) Serviceability Tools, Volume 3—Portfolio and Asset Management: Scales for Setting Requirements and for Rating the Condition and Forecast of Service Life of a Facility—Repair and Alteration (R&A) Projects. Ottawa: International Centre for Facilities.

Davis, G., and Szigetti, F. (1996). Serviceability tools and methods (STM): Matching occupant requirements and facilities. In Baird, G., Gray, J., Isaacs, N., Kernohan, D., McIndoe, G. (Eds.) Building Evaluation Techniques. New York: McGraw-Hill.

Dilani, A. (ed.) (2000). Proceedings of the 3^rd International Conference on Health and Design. Stockholm: University of Stockholm.

Dillon, R., and Vischer, J. (1988). The Building-in-Use Assessment Methodology (2 volumes). Ottawa: Public Works Canada.

Eley, J., and Marmot, A.F. (1995) Understanding Offices, What Every Manager Needs to Know About Office Buildings. Middlesex, U.K.: Penguin Books.

Ellis, W.R., and Cuff, D. (1989). Architects’ People. New York: Oxford University.

Farbstein, J., and Kantrowitz, M. (1989) Post-occupancy evaluation and organizational development: The experience of the United States Postal Service. In Preiser, W. (Ed.) Building Evaluation. New York: Plenum Press.

Federal Facilities Council. (1998). Government/Industry Forum on Capital Facilities and Core Competencies. Washington, D.C.: National Academy Press.

Fisk, W., and Rosenfeld, A.H. (1997). Estimates of improved productivity and health from better indoor environments. Indoor Air 7:158-172.

Flagg, G. (1999). Study finds major flaws in San Francisco main library. American Libraries 30(9):16.

Friedmann, A., Zimring, C., and Zube, E. (1978). Environmental Design Evaluation. New York: Plenum Press.

General Services Administration, Office of Governmentwide Policy, Office of Real Property. (1997). Office Space Use Review. Washington, D.C.

General Services Administration, Office of Governmentwide Policy, Office of Real Property. (1998). Government-wide Real Property Performance Results—Government-wide baseline—Private Sector Performance— Building Profiles. Washington, D.C.

General Services Administration, Office of Governmentwide Policy, Office of Real Property. (1998). Government-wide Real Property Performance Measurement Study. Washington, D.C.

General Services Administration. (1999). The Integrated Workplace: A Comprehensive Approach to Developing Workspace. Washington, D.C.: Office of Governmentwide Policy and Office of Real Property.

Gibson, E.J. (1982). Working with the Performance Approach in Building. CIB Report, Publication 64. Rotterdam, Holland.

Glover, M. (Ed.) (1976). Alternative Processes; Building Procurement, Design and Construction. Occasional Paper Number 2. Montreal, Quebec: Industrialization Forum.

Grantham, C. (2000). The Future of Work: The Promise of the New Digital Work Society. New York: McGraw-Hill, Commerce Net Press.

Gray, J. (in press) Innovative, Affordable, and Sustainable Housing. Proceedings of the CIB 2001 Triennial Congress. Rotterdam, Holland.

Gregerson, J. (1997). Fee not-so-simple. Building Design and Construction. August 30-32.

Guimaraes, M.P. (2001). Universal design evaluation in Brazil: Developing rating scales. In: Preiser, W.F.E., and Ostroff, E. (Eds.) Universal Design Handbook. New York: McGraw-Hill.

Hargreaves, D. (2001). Junk e-mail costs online surfers $14 billion a year: EU report. Financial Post. February 3, p. D9.

Hattis, D.B., and Ware, T.E. (1971). The PBS Performance Specification for Office Buildings. Prepared for the Office of Construction Management, Public Buildings Service, General Services Administration, by the Building Research Division, Institute for Applied Technology, National Bureau of Standards, U.S. Department of Commerce. Washington, D.C.: NBS Report 10 527.

Heerwagen, J. (2000). Green buildings, organizational success and occupant productivity. Building Research and Information. 28 (5/6):353-367.

Horgen, T.H., Joroff, M.L., Porter, W.L., and Schon, D.A. 1999. Excellence by Design: Transforming Workplace and Work Practice. New York: Wiley.

Huber, G.P. (1991). Organizational learning: The contributing processes and the literature. Organization Science 2:88-115.

International Organization for Standardization (1994). ISO 9000 Compendium—International Standards for Quality Management, 4th Edition. Geneva, Switzerland.

International Organization for Standardization 9000 (in process of re-edition)—Guidelines 9001 and 9004.

Joiner, D., and Ellis, P. (1989). Making POE work in an organization. In: Preiser, W. (Ed.) Building Evaluation. New York: Plenum Press.

Jones, L. (2001). Infusing universal design into the interior design curriculum. In: Preiser, W.F.E., and Ostroff, E. (Eds.) Universal Design Handbook. New York: McGraw-Hill.

Joroff, M., Louargand, M., Lambert, S., and Becker, F. (1993). Strategic Management of the Fifth Resource: Corporate Real Estate. Industrial Development Research Foundation.

Kantrowitz, M., and Farbstein, J. (1996). POE delivers for the post office. In: Baird, G., Gray, J., Isaacs, N., Kernohan, D., McIndoe, G. (Eds.) Building Evaluation Techniques. New York: McGraw-Hill.

Kaplan, R.S., and Norton, D.P. (1996). The Balanced Scorecard. Boston: Harvard Business School Press.

Kaye, B., and Johnson, T. (1999). Research methodology: Taming the cyber frontier. Social Science Computer Review 17(3):323-337.

Kernohan, D., Gray, J., and Daish, J. (1992). User Participation in Building Design and Management : A Generic Approach to Building Evaluation. Oxford: Butterworth Architecture.

King, N. (2000). What are they thinking? PC Magazine (February 8): 163-178.

Lorch, R. (Ed.) (2001). Post-occupancy evaluation (Special Issue) Building Research & Information 29(2).

Knocke, J. (1996). A Model Post-Construction Liability and Insurance System. CIB Publication 192, prepared under the supervision of CIB W087. Rotterdam, Holland.

Leaman, A., Cohen, R. and Jackman, P. (1995). Ventilation of office buildings: Deciding the most appropriate system. Heating and Air Conditioning (7/8):16-18, 20, 22-24, 26-28.

Loftness, V., et al. (1996). Re-valuing Buildings: Invest Inside Buildings to Support Organizational and Technological Change Through Appropriate Spatial, Environmental and Technical Infrastructures. Steelcase, Inc.

Lundin, B.L. (1996) Point of departure—Standard offers a new way to determine if a building measures up. Building Operating Management (September):154.

Lynn, M., and Davis, G. (1998). The Need to Adopt an Auditable Commercial Real Estate Building Measurement Standard for Purposes of Securities Disclosure (A Ticking Time Bomb). International Center for Facilities.

Markus, L. (1990). Toward a “critical mass” theory of interactive media. In Fulk, J., and C. Steinfield (Eds.) Organizations and Communication Technology. Newbury Park, Calif.: Sage. pp. 194-218.

Maslow, H. (1948). A theory of motivation. Psychological Review 50:370-398.

McGregor, W., and Then, D.S. (1996). Facilities Management and the Business of Space. Arnold, a member of the Hodder Headline Group.

McLaughlin, H. (1997). Post-occupancy evaluations: “They show us what works and what doesn’t.” Architectural Record 14.

Mill, P., and Kaplan, A. (1982). A Generic Methodology for Thermographic Diagnosis of Building Enclosures. Ottawa: Public Works Canada (now PWGS: Public Works and Government Services Canada).

Mohr, A. (2000). The new metrics—going beyond costs per square foot to measure building performance. Today’s Facility Manager (February).

Morgan Stanley Dean Witter. (2001). Infoworld March 12, p.16.

Nasar, J.L. (Ed.) (1988). Environmental Aesthetics: Theory, Methods and Applications. Cambridge, Mass.: MIT Press.

National Research Council. (1987). Post-Occupancy Evaluation Practices in the Building Process: Opportunities for Improvement. Washington, D.C.: National Academy Press.

Neufeld, E. (1997). Where are the audiences going? MediaWeek May 5, pp. S22-S29.

Norman, D. (1993). Things That Make Us Smart: Defending Human Attributes in the Age of the Machine. Reading, Mass.: Addison-Wesley.

Nua Internet Surveys. (2000). http://www.nua.ie/surveys/how_many_online.

O’Mara, M. (1999). Strategy and Place: Managing the Corporate Real Estate in a Virtual World. The Free Press.

O’Mara, M. (Ed.) (2000). Special issue on portfolio management. Journal of Corporate Real Estate 2(2).

Ostroff, E. (1997). Mining our natural resources: The user as expert. Innovation 16(1).

Ouye, J.O. (1998). Measuring workplace performance: Or, yes, Virginia, you can measure workplace performance. Paper presented at the AIA Conference on Highly Effective Facilities, Cincinnati, Ohio: March 12-14.

Ouye, J.O., and Bellas, J. (1999). The Competitive Workplace. Tokyo: Kokuyo (fully translated in English and Japanese).

Pedersen, A. (2001). Designing cultural futures at the University of Western Australia. In: Preiser, W.F.E., and Ostroff, E. (Eds) Universal Design Handbook. New York: McGraw-Hill.

Perseus. (2000). Survey 101—A complete guide to a successful survey. www.perseus_101b.htm.

Pike, P. (2001). Technology rant: I’m tired of feeling incompetent! PikeNet February 11. www.pikenet.com.

Preiser, W.F.E. (1983). The habitability framework: A conceptual approach toward linking human behavior and physical environment. Design Studies 4(2).

Preiser, W.F.E., Rabinowitz, H.Z., and White, E.T. (1988). Post-Occupancy Evaluation . New York: Van Nostrand Reinhold.

Preiser, W.F.E. (1991). Design intervention and the challenge of change. In: Preiser, W.F.E., Vischer, J.C., and White, E.T. (Eds.) Design Intervention: Toward a More Humane Architecture. New York: Van Nostrand Reinhold.

Preiser, W.F.E. (1996). POE training workshop and prototype testing at the Kaiser-Permanente medical office building in Mission Viejo, California, USA. In Baird, G., et al. (Eds.) Building Evaluation Techniques. London: McGraw-Hill.

Preiser, W.F.E., and Stroppel, D.R. (1996). Evaluation, reprogramming and re-design of redundant space for Children’s Hospital in Cincinnati. Proceedings of the Euro FM/IFMA Conference, Barcelona, May 5-7.

Preiser, W.F.E. (1997). Hospital activation: Towards a process model. Facilities (12/13):306-315.

Preiser, W.F.E., and Schramm, U. (1997). Building performance evaluation. In: Watson, D., et al. (Eds.) Time-Saver Standards: Architectural Design Data. New York: McGraw-Hill.

Preiser, W.F.E. (1998). Health Center Post-Occupancy Evaluation: Toward Community-Wide Quality Standards. Proceedings of the NUTAU/USP Conference, Sao Paulo, Brazil.

Preiser, W.F.E. (1999). Post-occupancy evaluation: Conceptual basis, benefits and uses. In: Stein, J.M., and Spreckelmeyer, K.F. (Eds.) Classical Readings in Architecture. New York: McGraw-Hill.

Preiser, W.F.E., and Schramm, U. (2001). Intelligent office building performance evaluation in the cross-cultural context: A methodological outline. Intelligent Building I(1).

Raw, G. (1995). A Questionnaire for Studies of Sick Building Syndrome. London.: BRE Report. Construction Research Communications.

Raw, G. (2001). Assessing occupant reaction to indoor air quality. In Spengler, J., Samet, J., McCarthey, J. (Eds.) Indoor Air Quality Handbook. New York: McGraw-Hill.

Ripley Architects. (2000). San Francisco Public Library Post Occupancy Evaluation Final Report. San Francisco: Ripley Architects.

Rondeau, E.P., Brown, R.K., and Lapides, P.D. (1995) Facility Management. New York: John Wiley & Sons.

Schaefer, D., and Dillman, D. (1998). Development of a standard e-mail methodology. Public Opinion Quarterly 62:378-397.

Schein, E.H. (1995). Learning Consortia: How to Create Parallel Learning Systems for Organization Sets (working paper). Cambridge, Mass.: Society for Organizational Learning.

Schiller, G. et al. (1988). Thermal Environments and Comfort in Office Buildings. CEDR-02-89. Berkeley: University of California, Center for Environmental Design Research.

Schiller, G., et al. (1989). Thermal comfort in office buildings. ASHRAE Journal. 26-32

Schneekloth, L.H., and Shibley, R.G. (1995). Placemaking: The Art and Practice of Building Communities. New York: Wiley.

Sheehan, K., and McMillan, S. (1999). Response variation in e-mail surveys: An exploration. Journal of Advertising Research 39(4):45-54.

Shibley, R. (1982). Building evaluations services. Progressive Architecture 63(12): 64-67.

Shibley, R. (1985). Building evaluation in the main stream. Environment and Behaviour (1):7-24.

Sims, W.R., Joroff, M., and Becker, F. (1998). Teamspace Strategies: Creating and Managing Environments to Support High Performance Teamwork. Atlanta: IDRC Foundation.

Smith, P., and Kearny, L. (1994). Creating Workplaces Where People Can Think. San Francisco: Jossey-Bass.

Spillinger, R.S., in conjunction with the FFC (Federal Facilities Council). 2000. Adding Value to the Facility Acquisition Process: Best Practices for Reviewing Facility Designs. Washington, D.C.: National Academy Press.

Steele, F. (1973). Physical Settings and Organizational Development. Reading, Mass.: Addison-Wesley Publishing Company.

Steele, F. (1986). Making and Managing High-Quality Workplaces. New York:Teacher College Press, Columbia University.

Stewart, T.A. (1999). Intellectual Capital. New York: Doubleday

Sullivan, E. (1994). Point of Departure—ISO 9000: Global benchmark for manufacturers may be future facility challenge. Building Operating Management (October):96.

Swartz, P. (1991). The Art of the Long View. New York: Doubleday.

Swoboda, W., Muhlberger N., Weitkunat R., and Schneeweib, S. (1997). Internet surveys by direct mailing. Social Science Computer Review 15(3):242-255.

Taylor, H. (2000). Does Internet research work? International Journal of Market Research 42(1) 51-63.

Teicholz, E. (Ed.) (2001). Facilities Management Handbook. New York: MacGraw-Hill.

Thompson, H. (2000). The Customer-Centered Enterprise—How IBM and Other World-class Companies Achieve Extraordinary Results by Putting Customers First. New York:McGraw-Hill.

USA Today (2001). Searching the Web in native language. February 27, 7B.

U.S. Department of Commerce. (1999). Falling through the net: Defining the digital divide. National Telecommunications and Information Administration. http://www.ntia.doc.gov/ntiahome/fttn99.

Ventre, F. (1988). Sampling building performance. Paper presented at Facilities 2000 Symposium. Grand Rapids, Mich.

Vischer, J. (1985). The adaptation and control model of user needs in housing. Journal of Environmental Psychology 5:287-298.

Vischer, J. (1989). Environmental Quality in Offices. New York: Van

Nostrand Reinhold.

Vischer, J. (1993). Using occupancy feedback to monitor indoor air quality. ASHRAE Transactions 99(pt. 2).

Vischer, J. (1996). Workspace Strategies: Environment as a Tool for Work. New York: Chapman and Hall.

Vitruvius. (1960). The Ten Books on Architecture (translated by M.H. Morgan). New York: Dover Publications.

von Foerster, H. (1985). Epistemology and Cybernetics: Review and Preview. Milan, Italy: Casa della Cultura.

Watson, C. (1996). Evolving design for changing values and ways of life. Paper presented at the IAPS14, Stockholm.

Watson, D., Crosbie, M.J., and Callender, J.H. (Eds.) (1997). Time-Saver Standards: Architectural Design Data. New York: McGraw-Hill (7^th Edition).

Welch., P. (Ed.) (1995). Strategies for Teaching Universal Design. Boston, Mass.: Adaptive Environments Center.

Welch, P., and Jones, S. (2001). Teaching universal design in the U.S. In: Preiser, W.F.E., and Ostroff, E. (Eds.) Universal Design Handbook. New York: McGraw-Hill.

Wineman, J. D. (Ed.) (1986). Behavioral Issues in Office Design. New York: Van Nostran Reinhold.

Zeisel, J. (1975). Inquiry by Design. New York: Brooks-Cole.

Zeisel, J. (1975). Sociology and Architectural Design. New York: Russell Sage Foundation.

Zeisel, J. (in press). Inquiry by Design, 2^nd edition. New York: Cambridge University Press.

Zimring, C.M., and Reizenstein, J.E. (1981). A primer on post-occupancy evaluation. Architecture (AIA Journal) 70(13):52-59.