Guide for Customer-Driven Benchmarking of Maintenance Activities (2004)

Chapter: Appendix C - Guidance on Designing and Administering Surveys

Previous Chapter: Appendix B - Catalog of Benchmarking Measures
Suggested Citation: "Appendix C - Guidance on Designing and Administering Surveys." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 210
Suggested Citation: "Appendix C - Guidance on Designing and Administering Surveys." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 211
Suggested Citation: "Appendix C - Guidance on Designing and Administering Surveys." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 212
Suggested Citation: "Appendix C - Guidance on Designing and Administering Surveys." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 213
Next Chapter: Appendix D - Assessing Value Added to Customers
Subscribe to Email from the National Academies
Keep up with all of the activities, publications, and events by subscribing to free updates by email.