Guide for Customer-Driven Benchmarking of Maintenance Activities (2004)

Chapter: Chapter 1 - Introduction to Benchmarking

Previous Chapter: Introduction to the Guide
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 6
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 7
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 8
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 9
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 10
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 11
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 12
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 13
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 14
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 15
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 16
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 17
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 18
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 19
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 20
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 21
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 22
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 23
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 24
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 25
Suggested Citation: "Chapter 1 - Introduction to Benchmarking." National Academies of Sciences, Engineering, and Medicine. 2004. Guide for Customer-Driven Benchmarking of Maintenance Activities. Washington, DC: The National Academies Press. doi: 10.17226/13720.
Page 26
Next Chapter: Chapter 2 - Selecting Benchmarking Partners
Subscribe to Email from the National Academies
Keep up with all of the activities, publications, and events by subscribing to free updates by email.