Hello, are you one of the salespeople? [If no, Is someone on the sales team available?]
My name is [name] and I work at the University of Iowa DSRI. We are learning about the different ways dealerships provide training or education about advanced driver assistance features to their sales teams. The information we gather will be anonymous. Do you have 5 minutes to speak with me and answer a few questions?
If they say no, Thank you for your consideration. I hope that you have a nice day. [End call.]
If they say yes, Thank you very much. We really appreciate your help.
- Has the dealership that you currently work for provided any training or educational materials related to advanced driver assistance features?
- [If respondent indicates uncertainty about advanced driver assistance features: These systems are sometimes referred to as “Advanced Driver Assistance Systems” or by the acronym “ADAS.” These systems monitor the driving environment and may warn the driver of potential collisions, provide intervention during potential collisions, or provide driving control assistance. I can provide examples of these systems if that would be helpful.
- [Some examples of warning systems include Blind Spot Warning, Lane Departure Warning, and Forward Collision Warning. Examples of systems that provide intervention include Lane Keeping Assist and Automatic Emergency Braking and systems that provide driving control assistance include Adaptive Cruise Control and Lane Centering Assist.]]
- [If no, skip to Closing]
- Can you please describe the training that was provided?
- How was the training delivered, for example, printed materials, in-person class, online learning?
- What topics did the training cover?
- Were you given any instruction or guidance on how to share information about advanced driver assistance features with your customers?
- Who provided the training?
- Was the training required?
- Is the training offered on a regular basis?
- Are there any activities related to your job that you were not allowed to do prior to completing training about the advanced driver assistance features?
Closing: I do not have any additional questions. Thank you for taking the time to speak with me. I hope you have a nice day. [End call.]