Previous Chapter: Acronyms
Suggested Citation: "References." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press. doi: 10.17226/24701.
Page 65
Suggested Citation: "References." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press. doi: 10.17226/24701.
Page 66
Next Chapter: Appendix A - Survey Questionnaire
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