Addressing Difficult Customer Situations (2017)
Chapter: Chapter Two - Literature Review
Unfortunately, this book can't be printed from the OpenBook.
If you need to print pages from this book, we recommend
downloading it as a PDF.
Visit NAP.edu/10766 to get more information about this book, to buy it in print, or to download it as a free PDF.
Visit NAP.edu/10766 to get more information about this book, to buy it in print, or to download it as a free PDF.
Previous Chapter:
Chapter One - Introduction
Next Chapter: Chapter Three - Survey Results: Extent and Nature of the Problem of Difficult Customers
Subscribe to Email from the National Academies
Keep up with all of the activities, publications, and events by subscribing to free updates by email.