Addressing Difficult Customer Situations (2017)

Chapter: Chapter Six - Conclusions and Areas for Future Research

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Suggested Citation: "Chapter Six - Conclusions and Areas for Future Research." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press. doi: 10.17226/24701.
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Suggested Citation: "Chapter Six - Conclusions and Areas for Future Research." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press. doi: 10.17226/24701.
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Suggested Citation: "Chapter Six - Conclusions and Areas for Future Research." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press. doi: 10.17226/24701.
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Suggested Citation: "Chapter Six - Conclusions and Areas for Future Research." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press. doi: 10.17226/24701.
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