Addressing Difficult Customer Situations (2017)
Chapter: Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations
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Previous Chapter:
Chapter Three - Survey Results: Extent and Nature of the Problem of Difficult Customers
Next Chapter: Chapter Five - Case Examples
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
Suggested Citation:
"Chapter Four - Survey Results: How Transit Agencies Address Difficult Customer Situations." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press.
doi: 10.17226/24701.
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