Ramp Safety Practices: Update (2026)
Chapter: Appendix A: Airport Survey
APPENDIX A
Airport Survey
Long Description.
The text in the screenshot reads the following:
APPENDIX A
APPENDIX A – AIRPORT SURVEY
ACRP Airport Ground Handling Practices – Airport Survey
Start of Block: Default Question Block
Q1: Please provide us with your contact information. This data will remain confidential and will be used to contact you only with regard to this survey.
Your Name: (1)
Airport: (2)
City: (3)
State: (4)
Position Title: (5)
Email Address: (6)
Phone number: (7)
Q2 Which category of airport do you represent?
Large Hub (1)
Medium Hub (2)
Small Hub (3)
Non-Hub (4)
General Aviation (5)
Other, please elaborate (6).
Long Description.
The text in the screenshot is as follows:
Q3 Approximately how many badged employees and staff work at your airport? (If over 100, enter 100)
0 10 20 30 40 50 60 70 80 90 100
Badged Employees working on AOA ( ), horizontal slider around 50
Airport Staff assigned to enforce ramp safety ( ), horizontal slider around 50
Q4 Does your airport have any oversight or responsibility of the ramp / apron area, including exclusive use space, passenger loading bridges, or ramps?
No (2)
Yes, to multiple areas (1)
Only to common use area (3)
Only passenger loading bridges (4)
Only taxi lanes that traverse the apron / ramp (5)
Other, please elaborate (6).
Long Description.
The text in the screenshot is as follows:
Q5 What types of service providers at your airport are required by the airport to have safety training?
Select all that apply.
(circle with an ‘X’), None (1)
Fueling (2)
Baggage Handling (3)
Aircraft handling and loading (4)
Aircraft ground movement (5)
Aircraft load control (11)
Aircraft maintenance (7)
Passenger handling (6)
Lavatory and water (8)
Catering (9)
Cargo and Mail handling (10)
Other, please elaborate (12)
Display this question:
If what types of service providers at your airport are required by the airport to have safety training, ellipsis exclamation point equals None
Q6: Can you provide a contact for one Ground Service Provider (GSP) for a follow-up survey on their ramp safety experiences?
Name and email contact information: (1)
Long Description.
The text in the screenshot is as follows:
Q7 Does your airport require refresher training for ground service staff? Check all that apply.
On-Ramp personnel (e.g., fueling, baggage handling, aircraft handling, ground movement)
On-Aircraft personnel (e.g., passenger handling, lavatory, water, catering)
The choices given are: All Service Providers (1), On-Ramp Personnel (3), On-Aircraft Personnel (4).
General Orientation (1)
Hands-on / Supervised (2)
Video Training (3)
Classroom Training (4)
Online Training (5)
Rules and Regulation Review (6)
Other, please describe (7).
Long Description.
The text in the screenshot is as follows:
Q8 Please answer the questions below:
The choices given are: Yes (1), No (2), Other (3).
Does your airport conduct regular ramp / apron safety meetings with tenants? (1)
Does your airport require airside refresher safety training for tenants (not including AMA or AOA driving)? (2)
Does your airport require airside safety training for tenants (not including AOA or AMA driving)? (3)
Does your airport review the tenant safety training programs as part of the lease or license agreement? (4)
Does your airport issue fines for safety violations? (5)
Does your airport require an external audit of ground service providers through programs such as the IATA Safety Audit for Ground Operations (ISAGO) or insurance agencies? (6)
Does your airport conduct safety inspections on the ramp or in baggage make-up areas? (7).
Long Description.
The text in the screenshot is as follows:
Display this question:
If Please answer the questions below equals Other Or please answer the questions below equals Does your airport conduct regular ramp / apron safety meetings with tenants? [Other] Or please answer the questions below equals Does your airport require airside refresher safety training for tenants (not including AMA or AOA driving)? [Other] Or please answer the questions below equals Does your airport require airside safety training for tenants (not including AOA or AMA driving)? [Other] Or please answer the questions below equals Does your airport review the tenant safety training programs as part of the lease or license agreement? [Other] Or please answer the questions below equals Does your airport issue fines for safety violations? [Other] Or please answer the questions below equals Does your airport require an external audit of ground service providers through programs such as the IATA Safety Audit for Ground Operations (ISAGO) or insurance agencies? [Other] Or please answer the questions below equals Does your airport conduct safety inspections on the ramp or in baggage make-up areas? [Other]
Q9 Please explain the selection of OTHER from the previous question:
Display this question:
If Please answer the questions below equals Does your airport conduct regular ramp / apron safety meetings with tenants? [Yes] Or please answer the questions below equals Does your airport require airside safety training for tenants (not including AOA or AMA driving)? [Yes]
Q10 You indicated the airport provides safety meetings and or safety training above, how often do these take place?
Weekly (1)
Monthly (2)
Quarterly (3)
Annually (4)
Other, please elaborate (5)
Display this question:
If Please answer the questions below equals Does your airport conduct regular ramp / apron safety meetings with tenants? [Yes] Or please answer the questions below equals Does your airport require airside refresher safety training for tenants (not including AMA or AOA driving)? [Yes] Or please answer the questions below equals Does your airport require airside safety training for tenants (not including AOA or AMA driving)? [Yes].
Long Description.
The text in the screenshot reads the following:
Q11 You indicated the airport provides safety meetings and or safety trainings above. Who conducts the safety training?
Airport (1)
Tenant (2)
Both (3)
Other, please elaborate (4)
Display this question:
If Please answer the questions below equals Does your airport conduct regular ramp / apron safety meetings with tenants? [Yes] Or please answer the questions below equals Does your airport require airside refresher safety training for tenants (not including AMA or AOA driving)? [Yes] Or please answer the questions below equals Does your airport require airside safety training for tenants (not including AOA or AMA driving)? [Yes]
Q12 You indicated the airport requires airside refresher training for tenants above. How frequently is the safety refresher training?
More than once a year (1)
Once a year (2)
Less than once a year (3)
Other, please elaborate (4).
Long Description.
The text in the screenshot is as follows:
Q13 Does the airport consider the following human factors issues in programs, policies, guidelines, and or operations on the ramp area?
The choices of responses are: Always (1), Frequently (2), Sometimes (3), Rarely (4), Never (5).
Awareness of the personnel of the surroundings (1)
Workers being distracted by their tasks (2)
Weather (3)
Miscommunication between ramp workers and others (4)
Non-verbal communication (5)
Fatigue of workers (6)
Worker stress (7)
Cultural differences resulting in communication difficulties (8)
Responsibility of tasks (9)
Vehicle and equipment design (10)
Automation of equipment (11)
PPE used improperly (12)
Worker fatigue (13).
Long Description.
The text in the screenshot is as follows:
Standardization of procedures (14)
Nonenforcement of safety rules (15)
Cell phone usage (16)
Enforcement (17)
Other human factor(s), please describe (18)
Q14 How frequently does your airport use each of the following methods to communicate the importance of a safety culture to AIRPORT EMPLOYEES?
The choices of responses are: Always (1), Frequently (2), Sometimes (3), Rarely (4), Never (5).
Emails (1)
Meetings (2)
Training (3)
Guidelines (4)
Regular reminders (5)
Website(s) (6)
Signage (7)
Other method(s), please describe (8).
Long Description.
The text in the screenshot is as follows:
Q15 How frequently does your airport use each of the following methods to communicate the importance of a safety culture to TENANT OPERATORS?
The choices of responses are: Always (1), Frequently (2), Sometimes (3), Rarely (4), Never (5).
Emails (1)
Meetings (2)
Training (3)
Guidelines (4)
Regular reminders (5)
Website(s) (6)
Signage (7)
Other method(s), please describe (8).
Long Description.
The text in the screenshot is as follows:
Q16 Does your airport use the following strategies to engage ramp and apron workers in a safety culture:
The choices of responses are: Always (1), Frequently (2), Sometimes (3), Rarely (4), Never (5).
Modeling safe behavior by management / supervisors (1)
Management / supervisor visible on ramp (2)
Focus groups (3)
Regular safety training (4)
Empowering employees in safety issues (5)
Ongoing education and or training (6)
Other strategies, please describe (7).
Long Description.
The text in the screenshot is as follows:
Q17 Does your airport use the following methods to assess apron safety and safety trends:
The choices of response are: Always (1), Frequently (2), Sometimes (3), Rarely (4), Never (5).
Surveys (1)
Interviews (2)
Focus groups (3)
Observations (4)
Incident / accident reviews (5)
Other method(s), please describe (6)
Q18 Does your airport collect measures on safety performance?
Yes (1)
No (2)
Display this question:
If Does your airport collect measures on safety performance? equals Yes.
Long Description.
The text in the screenshot is as follows:
Q19 Indicate which performance measures are collected with respect to safety: programs:
The choices of response are: Always (1), Frequently (2), Sometimes (3), Rarely (4), Never (5).
Injury rates (1)
Near misses (2)
Unsafe acts (3)
Number of safety audits (4)
Number of training sessions (5)
Number of employees completed training (6)
Number of safety observations (7)
Participation in safety initiatives (8)
Number of regulation violations (9)
Safety-related costs (e.g., worker comp claims, insurance premiums, accident costs) (10).
Long Description.
The text in the screenshot is as follows:
Safety incident trends (11)
Employee health measures (12)
Other performance measure(s), please describe (13)
Q20 What formal method is used to inform tenants of safety concerns? Please elaborate below:
Q21 Please provide any additional relevant comments regarding safety operations at your airport:
Q22 The synthesis study will also include case examples demonstrating current airport practices of apron and ramp safety. The development of the case examples will require an additional follow-up interview. Airports participating in the case examples will be provided with an opportunity to review the case example write-up. The estimated time commitment for your agency for the case example is approximately 30 minutes for the follow-up interview and additional time to review the write-up. Would your agency be interested in participating in a case example?
Yes (1)
No (2)
I would like to recommend someone else in the organization. Please provide the name and email for the recommended person: (3)
End of Block: Default Question Block
Start of Block: Block 1.
Long Description.
The text in the screenshot is as follows:
Q23 SUBMITTAL INSTRUCTIONS Please note that once you click the 'Submit' button, you will not be able to modify your answers. To save your partial answers and complete the survey later, close the survey. Answers are automatically saved upon closing the browser window. To return to the survey later, open the original email and click on the survey link. To pass a partially completed survey to a colleague, close the survey and forward the original email to a colleague. Note that only one person may work on the survey at a time; the survey response should only be active on one computer at a time. To review your answers before submitting, please select the forward and back arrows at the bottom of each page.
End of Block: Block 1.
