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APPENDIX F – GSP SURVEY RESULTS

Q2 - What types of services does your company provide? (Select all that apply) - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise is as follows: 1, Fueling: 4. 2, Baggage Handling: 5. 3, Aircraft Handling and Loading: 5. 4, Aircraft Ground Movement: 5. 5, Passenger Handling: 4. 6, Aircraft Maintenance: 4. 7, Lav and Water: 5. 8, Catering: 3. 9, Cargo and Mail Holding: 4. 10, Load Control: 5. 11, Other, please elaborate: 2.

Q3 - Does your company provide services to more than one airline customer? - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise are as follows: 1, Yes - Nationally (at more than one airport) we provide services for multiple airlines: 1. 2, Yes - Locally (only at one airport) we provide services for multiple airlines: 3. 3, No - We provide services for one airline at a time: 1. 4, Other, please elaborate: 2.

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Q4 - Does your company require safety training of ground support staff? - Selected Choice.

The column headers of the table are Field and Choice count. The data in the table row-wise are as follows: 1, Yes: 5. 2, No: 0. 3, Other, please elaborate: 2.

Q5 - What type of safety training is required of ground support staff? (Select all that apply) - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise are as follows: 1, General Safety Orientation: 5. 2, OSHA: 4. 3, Ramp Operations: 5. 4, Push Back: 3. 5, Driving: 3. 6, Marshalling: 3. 7, Communication (Phraseology): 2. 8, Other, please elaborate: 0.

Q6 - What type of safety training delivery is provided to ground support staff? (Select all that apply) - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise are as follows: 1, In-person Instructional (Classroom): 5. 2, In-person On-the-Job (OJT) or Hands-On: 5. 3, Virtual / Computer-based corporate training: 2. 4, Other, please elaborate: 0.

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Q7 - On average, how much release time is provided for safety training of ground support staff? - Selected Choice

The column headers of the table are Field and Choice count.

The data in the table row-wise are as follows: 1, 1 day or less: 0. 2, 1 to 2 days: 0. 3, 2 to 3 days: 0. 4, 3 or more days: 4. 5, Other, please elaborate: 1.

Q8 - How often does your company require follow-up refresher training for ground service staff? - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise are as follows: 1, More than once a year: 4. 2, Once a year: 0. 3, Less than once a year: 1. 4, Other, please elaborate: 1. 5, Not required: 0.

Q9 - Who conducts the refresher safety training? - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise are as follows: 1, Airport: 0. 2, Your Company: 2. 3, Both: 3. 4, Other, please elaborate: 0.

Q10 - Does your company require the same level of safety training at all locations? - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise are as follows: 1, Yes: 2.

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Q10 continued.

2, No: 0. 3, Does not apply: 3. 4, Other, please elaborate: 0.

Q11 - Does your company modify staff training to align with the airline customer’s practices or standards? - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise are as follows: 1, Yes, at all locations: 3. 2, No: 0. 3, Yes, only at some locations: 0. 4, Other, please elaborate: 0. 5, Unsure: 2.

Q12 - Does your company audit the safety training program? - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise are as follows: 1, Yes: 1. 2, No: 4. 3, Only at certain locations: 0. 4, Does not apply: 0. 5, Other, please elaborate: 0.

Q13 - How are safety hazards / concerns reported? (Select all that apply) - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise is as follows: 1, Report to manager or team lead: 4. 2, Submit a written report: 1. 3, Submit a report over the phone: 0. 4, Submit an electronic report: 3.

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Q13 continued.

5, Report anonymously: 1. 6, None: 0. 7, Other, please elaborate: 0.

Q14 - How are safety violations resolved? Select all that apply. - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise are as follows: 1, Additional or repeat training: 5. 2, Additional supervision: 2. 3, Fines: 0. 4, All: 0. 5, Other, please elaborate: 0.

Q15 - How does your organization consider human factors (e.g., fatigue, workload, situational awareness) in designing safety protocols? - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise are as follows: 1, Heavily incorporated - Core focus in designing all safety protocols: 2. 2, Moderately incorporated - Considered but not in all areas: 1. 3, Somewhat incorporated - Acknowledged but not heavily implemented / applied: 2. 4, Minimally incorporated - Occasionally addressed but not implemented / applied: 0. 5, Not incorporated - Not actively considered: 0. 6, Unsure: 0. 7, Other, please elaborate: 0.

Q16 - Does the company consider the following human factors issues in programs, p, ellipsis.

The column headers of the table are Field, Always, Frequently, Sometimes, Rarely, and Never. The data in the table row-wise is as follows: 1, Awareness of personnel of surroundings: 5, 0, 0, 0, 0.

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Q16 continued.

2, Workers being distracted by their tasks: 5, 0, 0, 0, 0. 3, Weather: 4, 1, 0, 0, 0. 4, Miscommunication between ramp workers and others: 3, 1, 1, 0, 0. 5, Non-verbal communication: 2, 1, 1, 1, 0. 6, Fatigue of workers: 2, 2, 1, 0, 0. 7, Worker stress: 2, 1, 1, 1, 0. 8, Cultural differences resulting in communication difficulties: 1, 1, 0, 1, 2. 9, Responsibility of tasks: 2, 3, 0, 0, 0. 10, Vehicle and equipment design: 3, 1, 0, 1, 0. 11, Automation of equipment: 3, 1, 0, 1, 0. 12, PPE used improperly: 4, 1, 0, 0, 0. 13, Worker fatigue: 4, 1, 0, 0, 0. 14, Standardization of procedures: 3, 1, 1, 0, 0. 15, Nonenforcement of safety rules: 3, 2, 0, 0, 0. 16, Cell phone usage: 4, 1, 0, 0, 0. 17, Enforcement: 4, 1, 0, 0, 0. 18, Other issue(s), please describe: 0, 0, 0, 0, 0.

Q17 - How frequently does your company use each of the following methods to commu, ellipsis.

The column headers of the table are Field, Always, Frequently, Sometimes, Rarely, and Never. The data in the table row-wise is as follows: 1, Emails: 4, 1, 0, 0, 0. 2, Meetings: 4, 1, 0, 0, 0. 3, Training: 4, 1, 0, 0, 0. 4, Guidelines: 2, 0, 2, 1, 0.

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Q17 continued. 5, Regular reminders: 4, 1, 0, 0, 0. 6, Website(s): 2, 0, 0, 1, 2. 7, Signage: 4, 1, 0, 0, 0. 8, Other method(s), please describe: 0, 0, 0, 0, 0. 9, Empowering employees in safety issues: 4, 1, 0, 0, 0. 10, Ongoing education and or training: 3, 2, 0, 0, 0. 11, Other strategies, please describe: 0, 0, 0, 0, 0.

Q18 - Does your company use the following strategies to engage ramp and apron wor, ellipsis.

The column headers of the table are Field, Always, Frequently, Sometimes, Rarely, and Never. The data in the table row-wise are as follows: 1, Modeling safe behavior by management / supervisors: 4, 1, 0, 0, 0. 2, Management / supervisor visible on ramp: 3, 2, 0, 0, 0. 3, Regular safety training: 4, 1, 0, 0, 0. 4, Empowering employees in safety issues: 4, 1, 0, 0, 0. 5, Ongoing education and or training: 3, 2, 0, 0, 0. 6, Other strategies, please describe: 0, 0, 0, 0, 0.

Q19 - Does your company use the following methods to assess ramp and apron safety, ellipsis.

The column headers of the table are Field, Always, Frequently, Sometimes, Rarely, and Never. The data in the table row-wise are as follows: 1, Surveys: 1, 0, 1, 0, 3. 2, Interviews: 1, 0, 3, 0, 1. 3, Focus groups: 1, 0, 0, 0, 4. 4, Observations: 3, 2, 0, 0, 0. 5, Incident / accident reviews: 3, 2, 0, 0, 0. 6, Other, please describe: 0, 0, 0, 0, 0.

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Q20 - Does your company collect measures of safety performance?

The column headers of the table are Field and Choice count. The data in the table row-wise is as follows: 1, Yes: 2. 2, No: 3.

Q21 - Indicate which performance measures collected with respect to safety progr, ellipsis.

The column headers of the table are Field, Always, Frequently, Sometimes, Rarely, and Never. The data in the table row-wise are as follows: 1, Injury rates: 2, 0, 0, 0, 0. 2, Near misses: 1, 0, 1, 0, 0. 3, Unsafe acts: 1, 0, 1, 0, 0. 4, Number of safety audits: 1, 0, 1, 0, 0. 5, Number of training sessions: 2, 0, 0, 0, 0. 6, Number of employees completed training: 2, 0, 0, 0, 0. 7, Number of safety observations: 1, 0, 1, 0, 0. 8, Participation in safety initiatives: 1, 0, 1, 0, 0. 9, Number of regulation violations: 2, 0, 0, 0, 0. 10, Safety related costs (like worker comp claims, insurance premiums, accident costs): 1, 0, 0, 1, 0. 11, Safety incident trends: 1, 0, 0, 1, 0. 12, Employee health measures: 1, 0, 0, 1, 0. 13, Cell phone usage: 2, 0, 0, 0, 0. 14, Other measure(s), please describe: 1, 0, 0, 0, 0.

Q22 - Does your organization have any quality standards requirements? - Selected Choice

The column headers of the table are Field and Choice count. The data in the table row-wise is as follows: 1, Yes, please elaborate: 1. 2, No: 4. 3, Other, please elaborate: 0.