Ramp Safety Practices: Update (2026)
Chapter: Appendix B: GSP Survey
APPENDIX B
GSP Survey
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APPENDIX B - GSP SURVEY
ACRP Airport Ground Handling Practices - Ground Service Providers Survey
Start of Block: Personal Information
Q1: Please provide us with your contact information. This data will remain confidential and will be used to contact you only with regard to this survey.
Your Name: (1)
Company: (2)
City or Town: (4)
State: (5)
Position Title: (7)
Email Address: (8)
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Q2 What types of services does your company provide? Select all that apply.
The choices given are: Fueling (2)
Baggage Handling (3)
Aircraft Handling and Loading (4)
Aircraft Ground Movement (5)
Passenger Handling (6)
Aircraft Maintenance (7)
Lav and Water (8)
Catering (9)
Cargo and Mail Holding (10)
Load Control (11)
Other, please elaborate (13)
Q3 Does your company provide services to more than one airline customer?
The choices of response are: Yes – Nationally (at more than one airport), we provide services for multiple airlines (1)
Yes – Locally (only at one airport), we provide services for multiple airlines (2)
No – We provide services for one airline at a time (3)
Other, please elaborate (4)
Q4 Does your company require safety training of ground support staff?
The choices of response are: Yes (1)
No (2)
Other, please elaborate (3).
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Display this question:
If Does your company require safety training for ground support staff? equals Yes
Q5 What type of safety training is required of ground support staff? Select all that apply.
The choices of response are: General Safety Orientation (1)
OSHA (2)
Ramp Operations (3)
Push Back (4)
Driving (5)
Marshalling (6)
Communication (Phraseology) (7)
Other, please elaborate (8)
Display this question:
If Does your company require safety training for ground support staff? equals Yes
Q6 What type of safety training delivery is provided to ground support staff? Select all that apply.
The choices of response are:
In-person Instructional (Classroom) (1)
In-person On the Job (OJT) or Hands-On (2)
Virtual / Computer-based corporate training (3)
Other, please elaborate (4)
Display this question:
If Does your company require safety training for ground support staff? equals Yes.
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Q7 On average, how much release time is provided for safety training of ground support staff?
The choices of response are: 1 day or less (1)
1 to 2 days (2)
2 to 3 days (3)
3 or more days (4)
Other, please elaborate (5)
Q8 How often does your company require follow-up refresher training for ground service staff?
The choices of response are: More than once a year (1)
Once a year (2)
Less than once a year (3)
Not required (6)
Does not apply (7)
Other, please elaborate (5)
Display this question:
If How often does your company require follow-up refresher training for ground service staff? ! equals Not required Or How often does your company require follow-up refresher training for ground service staff? ! equals Does not apply
Q9 Who conducts the refresher safety training?
The choices of response are: Airport (1)
Your Company (2)
Both (3)
Other, please elaborate (4)
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Q10 Does your company require the same level of safety training at all locations?
The choices of response are: Yes (1)
No (2)
Does not apply (3)
Other, please elaborate (4)
Q11 Does your company modify staff training to align with the airline customer’s practices or standards?
The choices of response are: Yes, at all locations (1)
Yes, only at some locations (3)
Unsure (5)
No (2)
Other, please elaborate (4)
Q12 Does your company audit the safety training program?
The choices of response are: Yes (1)
No (2)
Only at certain locations (3)
Does not apply (4)
Other, please elaborate (6).
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Q13 How are safety hazards / concerns reported? Select all that apply.
The choices of responses are: Report to manager or team lead (1)
Submit a written report (2)
Submit a report over the phone (3)
Submit an electronic report (4)
Report anonymously (5)
None (6)
Other, please elaborate (7)
Q14 How are safety violations resolved? Select all that apply.
The choices of responses are: Additional or repeat training (1)
Additional supervision (2)
Fines (3)
All (4)
Other, please elaborate (5).
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Q15 How does your organization consider human factors (e.g., fatigue, workload, situational awareness) in designing safety protocols?
The choices of response are: Heavily Incorporated - Core focus in designing all safety protocols (1)
Moderately Incorporated - Considered but not in all areas (2)
Somewhat Incorporated - Acknowledged but not heavily implemented or applied (3)
Minimally Incorporated - Occasionally addressed but not implemented or applied (4)
Not Incorporated - Not actively considered (5)
Unsure (6)
Other, please elaborate (7).
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Q16 Does the company consider the following human factors issues in programs, policies, guidelines, and or operations on the ramp area:
The choices of response are: Always (1), Frequently (2), Sometimes (3), Rarely (4), Never (5).
Awareness of the personnel of the surroundings (1)
Workers being distracted by their tasks (2)
Weather (3)
Miscommunication between ramp workers and others (4)
Non-verbal communication (5)
Fatigue of workers (6)
Worker stress (7)
Cultural differences resulting in communication difficulties (8)
Responsibility of tasks (9)
Vehicle and equipment design (10)
Automation of equipment (11)
PPE used improperly (12).
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Worker fatigue (13)
Standardization of procedures (14)
Nonenforcement of safety rules (15)
Cell phone usage (17)
Enforcement (18)
Other issue(s), please describe (16).
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Q17 How frequently does your company use each of the following methods to communicate the importance of a safety culture to your employees:
The choices of response are: Always (1), Frequently (2), Sometimes (3), Rarely (4), Never (5).
Emails (1)
Meetings (2)
Training (3)
Guidelines (4)
Regular reminders (5)
Website(s) (6)
Signage (7)
Other method(s), please describe (8).
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Q18 Does your company use the following strategies to engage ramp and apron workers in a safety culture:
The choices of response are: Always (1), Frequently (2), Sometimes (3), Rarely (4), Never (5).
Modeling safe behavior by management / supervisors (1)
Management / supervisor visible on ramp (2)
Regular safety training (3)
Empowering employees in safety issues (4)
Ongoing education and or training (5)
Other strategies, please describe (6).
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Q19 Does your company use the following methods to assess ramp and apron safety:
The choices of response are: Always (1), Frequently (2), Sometimes (3), Rarely (4), Never (5).
Surveys (1)
Interviews (2)
Focus groups (3)
Observations (4)
Incident / accident reviews (5)
Other, please describe (6)
Q20 Does your company collect measures of safety performance?
The choices of response are: Yes (1)
No (2)
Display this question:
If Does your company collect measures of safety performance? equals Yes.
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Q21 Indicate which performance measures are collected with respect to safety programs:
The choices of response are: Always (1), Frequently (2), Sometimes (3), Rarely (4), Never (5).
Injury rates (1)
Near misses (2)
Unsafe acts (3)
Number of safety audits (4)
Number of training sessions (5)
Number of employees completed training (6)
Number of safety observations (7)
Participation in safety initiatives (8)
Number of regulation violations (9)
Safety-related costs (like worker comp claims, insurance premiums, accident costs) (10).
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Safety incident trends (11)
Employee health measures (12)
Cell phone usage (14)
Other measure(s), please describe (13)
Q22 Does your organization have any quality standards requirements?
The choices of response are: Yes, please elaborate (1)
No (2)
Other, please elaborate (4)
Q23 The synthesis study will also include case examples demonstrating current practices for apron and ramp safety. The development of the case examples will require an additional follow-up interview. Those participating in the case examples will be provided with an opportunity to review the case example write-up. The estimated time commitment for the case example is approximately 30 minutes for the follow-up interview and then time to review the write-up.
The choices of response are: Yes, contact me (1)
No (2)
I would like to recommend someone else in the organization. Please provide the name and email of the other person: (3)
End of Block: Personal Information:
Start of Block: Submittal Instructions.
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Q24 SUBMITTAL INSTRUCTIONS Please note that once you click the 'Submit' button, you will not be able to modify your answers. To save your partial answers and complete the survey later, close the survey. Answers are automatically saved upon closing the browser window. To return to the survey later, open the original email and click on the survey link. To pass a partially completed survey to a colleague, close the survey and forward the original email to a colleague. Note that only one person may work on the survey at a time; the survey response should only be active on one computer at a time. To review your answers before submitting, please select the forward and back arrows at the bottom of each page.
End of Block: Submittal Instructions.
