Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics (2023)
Chapter: Appendix E - Details of San Diego MTS Incentives and Penalties
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Suggested Citation:
"Appendix E - Details of San Diego MTS Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
APPENDIX E
Details of San Diego MTS Incentives and Penalties
Tables E-1 through E-8 are taken directly from San Diego MTS’s contracts with Transdev and First Transit.
Table E-1. Details of the system-wide schedule adherence incentives and penalties in the Transdev contract.
| System-Wide On-Time Performance Matrix | |||
|---|---|---|---|
| On-Time Performance Range | Bonus | Assessment | |
| 88.0% | or Better | $7,500 | |
| 86.0% | 87.99% | $5,000 | |
| 85.0% | 85.99% | $2,500 | |
| 84.0% | 84.99% | ----- | ----- |
| 81.0% | 83.99% | ($7,500) | |
| Less than | 80.99% | ($10,000) | |
Table E-2. Details of the operator on-time performance incentive in the Transdev contract.
| Operator On-Time Performance Matrix | |||
|---|---|---|---|
| % of Drivers OTP Under 70% | Bonus | ||
| 10.0% | Greater Than | of operators achieved less than 70% OTP | $0 |
| 8.0% | 9.99% | of operators achieved less than 70% OTP | $2,500 |
| 7.0% | 7.99% | of operators achieved less than 70% OTP | $5,000 |
| 6.0% | 6.99% | of operators achieved less than 70% OTP | $7,500 |
| 5.0% | 5.99% | of operators achieved less than 70% OTP | $10,000 |
| 4.0% | 4.99% | of operators achieved less than 70% OTP | $12,500 |
| Less than | 3.99% | of operators achieved less than 70% OTP | $15,000 |
* Only operators who pass through 100 or more timepoints qualify towards the total result
Suggested Citation:
"Appendix E - Details of San Diego MTS Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
Table E-3. Details of the monthly completed trips incentives and penalties in the Transdev contract.
| COMPLETED TRIPS BONUS/ASSESSMENT PER MONTH | ||
|---|---|---|
| PERCENT (%) COMPLETED | BONUS | ASSESSMENT |
| 99.96% or higher | $10,000 | ---- |
| 99.860% - 99.950% | $5,000 | ---- |
| 99.720% - 99.859% (Neutral) | ---- | ---- |
| 99.650% - 99.729% | ---- | $5,000 |
| 99.500% - 99.649% | ---- | $7,500 |
| 99.400% - 99.499% | ---- | $10,000 |
| 99.300% - 99.399% | ---- | $15,000 |
| 99.299% or lower | ---- | $30,000 |
Table E-4. Details of the operator-related complaint rate incentives and penalties in the Transdev contract.
| Driver-related Complaints Per 100K Riders | ||
|---|---|---|
| COMPLAINTS PER 100K | BONUS | ASSESSMENT |
| 5.99 or lower | $10,000 | |
| 6.00 - 6.99 | $5,000 | ---- |
| 7.00 - 7.99 (Standard) | ---- | ---- |
| 8.00 - 8.99 | ---- | ($5,000) |
| 9.00 or higher | ---- | ($10,000) |
Table E-5. Details of the preventable accident rate incentives and penalties in the Transdev contract.
| Preventable Accidents Per 100K Miles Bonus/Assessment | ||
|---|---|---|
| PREV ACCIDENTS PER 100k | BONUS | ASSESSMENT |
| .90 or lower | $20,000 | ---- |
| .91 - 1.10 | $10,000 | ---- |
| 1.11-1.20 (Neutral) | ---- | ---- |
| 1.21 - 1.60 | ---- | ($5,000) |
| 1.61 or higher | ---- | ($10,000) |
Suggested Citation:
"Appendix E - Details of San Diego MTS Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
Table E-6. Details of the complaint rate incentives and penalties in the First Transit contract.
| VALID COMPLAINTS PER 100K RIDERS | ||
|---|---|---|
| VALID COMPLAINTS PER 100K | INCENTIVE | LIQUIDATED DAMAGE |
| 5.99 or lower | $2,000 | ---- |
| 6.00 – 6.99 | $1,000 | ---- |
| 7.00 – 7.99 (standard) | ---- | ---- |
| 8.00 – 8.99 | ---- | ($1,500) |
| 9.00 or higher | ---- | ($3,000) |
Table E-7. Details of the preventable accident rate incentives and penalties in the First Transit contract.
| PREVENTABLE ACCIDENTS PER 100K MILES INCENTIVE/ASSESSMENT | ||
|---|---|---|
| PREV ACCIDENTS PER 100K | INCENTIVE | LIQUIDATED DAMAGE |
| 0.0 | $5,000 | ---- |
| 0.01 – 1.20 (neutral) | ---- | ---- |
| 1.21 – 1.99.40 | ---- | ($5,000) |
| 2.00 or higher | ---- | ($10,000) |
Table E-8. Details of the mean distance between failures incentives and penalties in the Transdev contract.
| MEAN DISTANCE BETWEEN FAILURES (MDBF) BONUS/ASSESSMENT | ||
|---|---|---|
| MDBF | BONUS | ASSESSMENT |
| 10,000 or above | $10,000 | |
| 9,000–9,999 | $5,000 | |
| 8,000–8,999 (Neutral) | ---- | ---- |
| 7,000–7,999 | ($5,000) | |
| 6,999 or lower | ($10,000) | |
Suggested Citation:
"Appendix E - Details of San Diego MTS Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
Suggested Citation:
"Appendix E - Details of San Diego MTS Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
Suggested Citation:
"Appendix E - Details of San Diego MTS Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
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