Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics (2023)
Chapter: Appendix F - Details of Sun Tran Incentives and Penalties
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Suggested Citation:
"Appendix F - Details of Sun Tran Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
APPENDIX F
Details of Sun Tran Incentives and Penalties
Tables F-1 through F-6 are adapted from the City of Tucson’s current contract with RATP Dev (City of Tucson Transit System Management Services 2019).
Table F-1. Details of the on-time performance incentives and penalties.
| On-Time Performance | Incentive | Penalty |
|---|---|---|
| Greater than 96.00% | +$500 | N/A |
| 94.00% to 95.99% | +$250 | N/A |
| 92.00% to 93.99% | Goal | Goal |
| 91.00% to 91.99% | N/A | -$250 |
| 88.00% to 90.99% | N/A | -$500 |
Table F-2. Details of the passenger complaints incentives and penalties.
| Passenger Complaints per 100,000 Passenger Boardings | Incentive | Penalty |
|---|---|---|
| <2.50 | +$500 | N/A |
| 2.50 to 3.99 | +$250 | N/A |
| 4.00 to 4.50 | Goal | Goal |
| 4.51 to 6.00 | N/A | -$250 |
| >6.00 | N/A | -$500 |
Table F-3. Details of the preventable accidents/incidents incentives and penalties.
| Total Preventable Accidents/Incidents per 100,000 Service Miles | Incentive | Penalty |
|---|---|---|
| ≤0.60 | +$1,000 | N/A |
| 0.61 to 0.70 | Goal | Goal |
| 0.71 to 0.80 | N/A | -$1,000 |
| ≥0.81 | N/A | -$2,000 |
Suggested Citation:
"Appendix F - Details of Sun Tran Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
Table F-4. Details of the traffic citations incentives and penalties.
| Annual Traffic Citations | Incentive | Penalty |
|---|---|---|
| ≤22 | Goal | Goal |
| >22 | N/A | $1,000 per citation received over 22 citations |
Table F-5. Details of the revenue miles between road calls incentives and penalties.
| Revenue Miles Between Road Calls | Incentive | Penalty |
|---|---|---|
| >15,000 | +$500 | N/A |
| 13,000 to 14,999 | +$250 | N/A |
| 11,000 to 12,999 | Goal | Goal |
| 10,000 to 10,999 | N/A | -$250 |
| <10,000 | N/A | -$500 |
Table F-6. Details of the preventive maintenance incentives and penalties.
| Preventive Maintenance On-Time Performance % | Incentive | Penalty |
|---|---|---|
| 100% (not to exceed 105%) | +$500 | N/A |
| 95.01% to 99.99% | +$250 | N/A |
| 90.00% to 95.00% | Goal | Goal |
| 85.00% to 89.99% | N/A | -$250 |
| <85.00% | N/A | -$500 |
Suggested Citation:
"Appendix F - Details of Sun Tran Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
Abbreviations and acronyms used without definitions in TRB publications:
| A4A | Airlines for America |
| AAAE | American Association of Airport Executives |
| AASHO | American Association of State Highway Officials |
| AASHTO | American Association of State Highway and Transportation Officials |
| ACI–NA | Airports Council International–North America |
| ACRP | Airport Cooperative Research Program |
| ADA | Americans with Disabilities Act |
| APTA | American Public Transportation Association |
| ASCE | American Society of Civil Engineers |
| ASME | American Society of Mechanical Engineers |
| ASTM | American Society for Testing and Materials |
| ATA | American Trucking Associations |
| CTAA | Community Transportation Association of America |
| CTBSSP | Commercial Truck and Bus Safety Synthesis Program |
| DHS | Department of Homeland Security |
| DOE | Department of Energy |
| EPA | Environmental Protection Agency |
| FAA | Federal Aviation Administration |
| FAST | Fixing America’s Surface Transportation Act (2015) |
| FHWA | Federal Highway Administration |
| FMCSA | Federal Motor Carrier Safety Administration |
| FRA | Federal Railroad Administration |
| FTA | Federal Transit Administration |
| GHSA | Governors Highway Safety Association |
| HMCRP | Hazardous Materials Cooperative Research Program |
| IEEE | Institute of Electrical and Electronics Engineers |
| ISTEA | Intermodal Surface Transportation Efficiency Act of 1991 |
| ITE | Institute of Transportation Engineers |
| MAP-21 | Moving Ahead for Progress in the 21st Century Act (2012) |
| NASA | National Aeronautics and Space Administration |
| NASAO | National Association of State Aviation Officials |
| NCFRP | National Cooperative Freight Research Program |
| NCHRP | National Cooperative Highway Research Program |
| NHTSA | National Highway Traffic Safety Administration |
| NTSB | National Transportation Safety Board |
| PHMSA | Pipeline and Hazardous Materials Safety Administration |
| RITA | Research and Innovative Technology Administration |
| SAE | Society of Automotive Engineers |
| SAFETEA-LU | Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) |
| TCRP | Transit Cooperative Research Program |
| TEA-21 | Transportation Equity Act for the 21st Century (1998) |
| TRB | Transportation Research Board |
| TSA | Transportation Security Administration |
| U.S. DOT | United States Department of Transportation |
Suggested Citation:
"Appendix F - Details of Sun Tran Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
Suggested Citation:
"Appendix F - Details of Sun Tran Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
Suggested Citation:
"Appendix F - Details of Sun Tran Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
Suggested Citation:
"Appendix F - Details of Sun Tran Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
Suggested Citation:
"Appendix F - Details of Sun Tran Incentives and Penalties." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance Metrics. Washington, DC: The National Academies Press.
doi: 10.17226/27074.
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