Advancing the Art and Science of Decision-Making: A Guide (2026)
Chapter: II Strategies to Manage Information
PART II
Strategies to Manage Information
Each decision situation will have a unique set of challenges that make perfect execution difficult. The hardwired choice-making processes that our minds sometimes default to are prone to flaws, such as bias or over-confidence. Agency leaders must also take on the burden of balancing many contrasting elements that are situational but which help inform good decisions, for example, internal data analysis versus qualitative assessments from diverse external viewpoints or thorough background research versus abridged highlights of pertinent information. Outside of typical data-driven responses, emotional intelligence must also be activated in leadership roles and strategically applied to decode and address impending issues. This section provides tactics for handling the varying volume and types of information required to make decisions that result in positive impacts. These tips combine hard-won lessons from seasoned transportation agency leaders with findings from cognitive science research.
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